Staff were very helpful and kind 😇.. Food as usual was good and delicious 😋

The beds were not comfortable this time. Maybe it's time to change them

Staff were polite and helpful. Breakfast has improved greatly since my last stay.

The shower was too tight.

The location is great

There’s no variety in breakfast like rice and chips

The property had a decent breakfast - enough to hold you down for the day. The traffic outside was pretty noisy especially at the weekend but it was quieted quickly. The best part of the hotel was the access to the mall without having to go through the busy street. Very close to the airport with good security. I traveled with my mother and we felt safe here. There was a free laundry if you have detergent or you can purchase from the store. The bed was comfortable and temperature good. The refrigerator never seemed to get that cold and there were some minor issues but overall we had a lovely stay and would come back.

Fridge was not very cold.

I like everything about the property. The property is immaculately clean and everything is up to date. All of the furniture and appliances are clean and not old. The staff at the front reception are five star- especially Mohamed Abdullah who paid attention to every detail and met all my needs. The staff are keen to help in every way possible with a smile on their face. Truly a welcoming, safe and clean hotel. I would recommend to anyone.

This is my 2nd stay this year. I really loved the warmth of all staff members especially Ali, Mina and Sara at the frontdesk. The location is something I can't get over as within a few meters walk I'm inside the mall. Everything is super secure. The honestly and credibility of cleaning staff and security is beyond description from personal experience!! The indivdual kitchen facility and basement laundry are a great advantage especially when travelling with kids. The view is lovely especially when booking higher floors. There is 3 days free dinner at night. The breakfast has a good variety : cereals, egg station, pastries, fruits, fresh juices, yougurts, bpiled eggs colds, beans, hotdogs, foul, colds cuts, cheeses and salads in addition to coffee machines are available.😄 I extremely loved it and will definately return whenever I'm in Cairo.

Staff from reception to room cleaning and restaurant. Abdulrahman, Thamer helped us with luggage with big smile. Mahmood nice attitude fixed my broken bag refusing to take any tip...much appreciated. Convenient location to markets and other locations.

toilets need upgrade and dust on walls

The staff were very welcoming and helpful at all times especially Mina and Ali at the reception. The lady supervisor at breakfast was extra pleasant. The amazing location, you literally go to.lrvel -1 walk 6 meters in the inside parking and you're inside Citystar mall! Very safe and secure with my 7 and 8 year old boys. Very spacious rooms with open view, lovely bathrooms and well equipped kitchen that includes even a dishwasher. The beds were super comfy too. The extra bonus was to be allowed to carry your tray full of food up to your room in addition free dinner 3 days per week ( Mon, Tues and Wed).Will definately come back evertime I'm in Cairo😍

The lack of a washing machine esp when you have kids.

The upgraded me to the presidential suite because of a small issue and I was very impressed by the service and food I had at buffet the breakfast was also banging and I’d stay there again

I really can’t fault anything everyone was helpful

We had a wonderful 4 days stay in the suite. The staff was helpful and friendly. The suite and hotel itself is so tidy and clean, including a washing machine area, gym, restaurant, SPA, children’s area! Service and great value. Connected directly to the Citystars Heliopolis shopping mall. Would definitely visit again.

The WiFi internet is not secured by any type of encryption password.