Ali cleaned our room to perfection everyday. The staff, especially the lifeguards were so attentive and friendly and fun. The grounds were perfectly kept and staff were constantly cleaning the pool side area, the gardens, and generally just top tier customer service. Great value for money!

The food wasn’t great - the buffet breakfast and dinner were OK but we never enjoyed the lunches served. We loved the a la carte Indian restaurant but the Italian menu was awful and not Italian theme at all. After the buffet finishes at 9pm there’s no food available unless you pay extra. The popcorn and candy floss offered in the evenings were also subject to extra charges which we found odd in an all inclusive. We were looking forward to the sports bar but again were asked to pay to use the pool/snooker table? The hotel room was great but the bathroom needs updating and we had no hot water for the entire stay.

The staff were all kind and helpful. The food was amazing.

The staff. The people. Clean. Location. Luxury. Thanks to Ahmad from réception, Ramadan and Raed from room service.

1. The buffet is not as expected. The diversity is not good from day to day. The quality is not top. 2. The mosquitoes is too much even in the rooms. There should be a chemical treatment or, at least, an electric trap in the rooms.

The water park is awesome for kids. the water in the park's pool is only 40 cm which is great even for toddlers. we found a wave pool that isn't mentioned anywhere. Very suitable for kids with many activities for them. No real need to leave the hotel. Spacious rooms and showers. New TV that supports casting from your mobile.

The food isn't that great in spite of the variety. if you come late to the dinning room you may even miss out some cuisines they do not bother to refill. Some basic dishes like omelets or pancakes are served manually and that causes long lines and long waiting. A severe problem of mosquitoes in the room (bring a repellent with you ) (* if you intend to pay cash in USD they do not accept bills printed before 2006 - FYI)

Great 3 night break at the hotel for Christmas. Room was massive and spotless. Food was good. Staff all excellent. Fantastic waterpark my son loved it. Christmas gala dinner was also excellent. Thank you all would definitely return

Our stay at this hotel has been absolutely amazing, and we cannot thank the entire team enough for making our experience so memorable! From the moment we arrived, everything was perfect. The staff went above and beyond to make us feel welcome, and we felt genuinely cared for throughout our entire stay. A special thank you to Mohamed Tharwat, Mohamed Taha (the talented chef who prepared the delicious meals), Mahmoud, Hossam, Amr, Assem Bakeir, and Ahmed from the restaurant. You were always so kind, attentive, and ensured we had the best dining experience for breakfast, lunch, and dinner. Your warm hospitality truly made each meal something to look forward to. The food was fantastic, and the service was top-notch! A big thank you to Abdallah at the bar, who always served our drinks with a smile and made our time at the bar so enjoyable. We also want to extend our gratitude to Ibrahim, who provided impeccable room service and housekeeping. It was such a fun surprise to return to our room and find the adorable and creative figures he made from towels. It added such a personal and special touch to our stay, and we couldn’t help but smile and have a laugh of the creative figures every time we walked into our room! The hotel itself is beautiful, comfortable, and very well-maintained. The attention to detail in every aspect was clear, and we felt at home throughout our time here. The location is great, and everything from the amenities to the cleanliness was flawless. We wholeheartedly recommend this place to anyone looking for a wonderful, relaxing, and memorable stay. The staff here truly made our visit unforgettable, and we are grateful for every moment. To everyone working here, thank you again for your kindness, professionalism, and making this an experience we will always cherish. You’ve created memories that we will never forget!

To begin with, I am writing as a professional in the tourism industry and a guest visiting this city for the third time. I would like to thank the welcoming team, especially the night reception staff, who greeted us warmly. The staff members are very polite and considerate. Our room had a pool view, was spacious, and very clean. Housekeeping attended to it daily. The food was notably better than at other hotels I’ve stayed at, with the head chef always present and attentive. The pools are good, though not exceptionally clean—perhaps due to the windy weather. Even after we checked out, they allowed us to use the restaurant and pool. They didn’t take our towel cards. Later, there was a place to change clothes and shower, which was really clean.The hotel provides shuttle service to the beach every hour, ensuring timely trips back and forth. Pool towels are always available, large, and convenient to use.

*The animation team was the most mediocre I’ve seen. There was no set program—just random activities. It can’t even be compared to teams at other hotels. The kids’ club was also disappointing, although Hatice was excellent. *We had requested an early check-in, but we only received a response a day before our departure, which amused us. I understand that there may be high booking volumes, but they should be more attentive, as a large number of guests have children. *The quality of the ice cream was terrible, and the staff at the bar next to it were quite unfriendly (while others were very polite).

An Unforgettable Stay at Charmillion Aqua Park! 🌟🌟🌟🌟🌟 We spent an exceptional week at Charmillion Aqua Park with my wife, our four children, and other members of our family. Everyone unanimously loved the experience! 💖 We especially want to thank Mr. Emad Azmy and Mr. Mohamed Adel 👨‍💼 for their outstanding management. Thanks to them, we truly felt that the staff works with heart, happiness, and sincerity 💖. We just got back yesterday… and we already miss their smiles 😢. From the moment we arrived, we were warmly welcomed by smiling 😊, professional 👔, and incredibly kind staff ❤️. That first impression gave us immediate confidence for the entire stay. A huge thank you to the restaurant team 🍽️ — always cheerful, helpful, and available. The dishes were varied, delicious 🍲, and beautifully presented, not to mention the amazing barbecues 🔥🍖! Special mention to the Indian 🍛 and Italian restaurants — truly gourmet experiences. The fish menu 🐟 was a hit with everyone at our table! The entertainment was creative, lively, and sometimes even breathtaking. Our kids, both young and older, absolutely loved it! I also had the chance to try the wellness center — a well-deserved moment of serenity and relaxation. What truly moved us was the feeling of being treated like VIPs 👑. The staff was genuinely attentive, which reflects a strong, human, and very well-organized management 🤝. A small suggestion: consider adding a mosquito repellent device in the rooms and slightly reducing water pressure 🚿 to help preserve our planet’s resources. Thank you all 🙌, and see you again very soon!

Beautiful location, the pools were amazing and clean. They had so much facilities to keep the children entertained. Staff were fantastic and always ready to help and assist. Children had a lovely time and enjoyed the animation team shows. Ahmed who cleaned our room (B1 room 0111) was tremendous, he always pleased the children with his towel art, they could not wait to see what he made everyday. He made sure our room was topped up with fruits, biscuits, water bottles and towels. Aymin from sun International was amazing, he was happy to assist where he could and pointed out the best places to go visit. Shenouda was the best host ever! Always asking how we were and if we needed any help. Thank you

Good was average, could have had more variety and the queues for popular foods like pizza and fries were always busy.

During our recent stay at the Charmillion Club Aqua Park in Sharm El Sheikh, we had the pleasure of meeting several amazing staff members including Ahmed Maher, the Reception Manager & Ahmed Nassar, a lifeguard - both of whom truly went above and beyond. When our daughter had an accident slipping on wet tiles by the pool, cutting her chin and toe, Ahmed Nassar calmly and expertly took care of her administering first aid & Ahmed Maher, also checked on our daughter to ensure she was OK. What really stood out to us was how they both checked on our daughter’s injuries every single day, offering advice and genuinely caring about her well-being. This kind of attention and kindness is not something you come across every day. Both Ahmed Maher & Ahmed Nassar are not only a fantastic members of staff, but also wonderful people who made sure our daughter was safe, comfortable and brought a smile to her face every day. They are both a true assets to the hotel group, and their exceptional efforts need to be recognised by senior management. Other members of staff who deserve a mention and made our holiday special are are Bibo & Ahmed from Guest Relations, Ahmed the Restaurant Manager, Ibrahim, lifeguard and the great team from the Spa, Zeina & Ragab - both big Zamalek SC fans - don’t worry your secret is safe with us😉, and last but not least, Wagdy & Ali. Thank you & we hope to see you all again in the future sometime - Inshallah! The Circelli Family (Peps, Amy & Coco)