The manager was very pleasant and professional. He greeted us as soon as we came in, told us about the hotel where everything was located and asked if we needed anything else. He told us the swimming pool inside was closed due to maintenance and the outdoor pool needed to be cleaned so it was closed. Which was upsetting but I understand they have to be cleaned. Breakfast had options and was good. Manager came over and greeted everyone at breakfast and seemed to care about our stay and if we needed anything or if there was any issues. All the staff was pleasant and professional.

I loved everything about the property. The room was clean. The view was beautiful. This is my second time staying at the Vista suites. I would recommend your property to others. it was my husband and I was 17th anniversary and that jet tub. Well, let’s just say I really enjoyed the jet tub.

The only thing I didn’t like Was the toilet paper roll was a little bit too far away from the toilet. I don’t drink, but if someone was drinking and had a good time and went to the bathroom and just a little bit drunk, maybe if they had reached over for the toilet paper. They would’ve probably fallen off the toilet. I just think that the toilet paper roll should be moved a little bit closer to the toilet like on the wall beside it or maybe the wall behind it just in an area where it’s a lot easier to reach.

Google review summary 2.9 1,104 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites  Tripadvisor 3/5 · 528 reviews Reviews Write a review All Service (422) Cleanliness (356) Bathroom (274) Property (419) Sleep (230) Breakfast (160) Room (177) Fitness (129) Restaurant (68) + 21 more Most helpful All reviews Angela N5/53 hours ago on  Google We were skeptical at 1st after reading the reviews but were pleasantly surprised upon arrival. The entrance inside the hotel is very nice and clean. The gentleman at the front desk was very friendly and continued to be throughout our trip. All front desk employees were very kind to us and eager to help. Rooms were clean, beds were comfortable and the view of the mountains was amazing. Ask for a room with a view. We had an issue with the A/C in the middle of the night but things happen. The overnight employee was quick to try to help and was very nice. When day shift arrived they quickly moved us to another room and offered a discount. Again very nice employees. We didn't take advantage of the full breakfast bar but it is a nice amenity. Location was perfect and very close to all attractions and restaurants. The rooms on the front have a beautiful view overlooking the mountains and the parkway. All in all it is very pocketbook friendly, amazing front desk staff, nice views and clean rooms. We will definitely stay again

Having to park at the back.of the hotel at night. Very dark out back. Front of building is locked at 8pm

We stayed at this location 6 nights and loved it! ( Beautiful View, front room, 3rd floor) Every trip out and every trip back we were met with Super Friendly faces, and Welcome..Welcome, a very personal touch!! The breakfast was more than expected, and was FREE FOR THOSE LOOKING FOR VALUE!! Scrambled eggs, sausage make your own waffles cereals, fruit, bagles, cream cheese, and many other options, so compared to those who offer complimentary breakfast, this is a Gold Mine..especially for large groups, or families!! They have on site laundry, which is nice if you don't want to carry dirty laundry home. Our room was furnished nicely with headboards reminessence of royalty, yes dated., but if you love history and look at historical places, these furnishing are super nice to enjoy, not the 50.00 headboards of most motels. We had Refrigerator. Microwave, lamps with ports for charging phones, etc, easily accessible plugs on the lamp base to use as we needed. The beds were well made up. Clean sheets, super new pillows, which I loved, fresh towels. Soaps. Shampoo, even a make-up facial towelette. So close to all the Shows, CVS within 1000 ft, less than a mile to Margaretville Island, so many places to choose to eat. Next door to Biblical Times theater, which was Awesome. I might say, the last time we stayed in Pigeon Forge, we stayed at Holiday Inn Express, @ 220.00 a night, a newer furnished place, but so expensive, our funds for shows, enjoyment, was deeply drained. For me and my Family, this place, is a Super Find, We will be staying here on.our next trip and looking forward to it. Not time for the pool to be open, but looked well covered from the elements. The owners/ managers of this establishment, have made us feel like family, and have been so gracious to extend every courtesy. If you were born with a silver spoon in your mouth, go stay in 200.00 and higher places, and pay for their furniture and all the amenities, because at those prices, you are!

I can't think of anything because we were busy enjoying all the attractions, and enjoying our vacation...however, I'm sure if I had looked for something, really looked...I could have!! Again, I will say "Well Done" !! Anything we have needed, they have been most pleasant and ready to assist with!! Thank You again!! We wish we could stay longer!!

Awesome staff. They were so friendly and engaged. I saw them making sure teenagers weren’t alone and making sure they were safe. Always on property and engaging with customers. We had no remote and they instantly brought us a new tv! They were super friendly!

No extra towels when we asked. We only had three and checked in as six ppl, originally. My son and his gf ended up getting a room somewhere else, so we were down to four and had to share towels. Also, I paid $150, my son got a hotel down the street for $43, comparable. Other than that, it was awesome.

Close to everything, the kids enjoyed it & we did too. Good walking distance to the island, took 15 minutes to walk 4 minutes by car. The staff were nice and it was worth the stay for the price we paid. Great view of the stip!

House keeping didn’t come around the two days we were there which was okay but you have to go to the desk for toilet paper and stuff.

We thoroughly enjoyed our stay at Resort. It is close to major attractions. We stayed in the hotel on first floor. We had two queen size beds that were comfy. The room was spacious and clean as well as the bathroom. The property was all around clean. The pools were clean and fun. The free breakfast was okay but sitting on the deck watching the birds and water made it better.

We had a very good time and enjoyed the view and convenience to restaurants.

It was a beautiful location and the staff were very good except they needed more staff to accommodate the guess the two nights we were there Management was great.

Our toilet broke and flooded the bathroom floor, did not have enough towels or washclothes entire time we stayed. Breakfast staff overwhelmed trying to take care of people staying at hotel. Hope issues get fixed. Would love to visit again . SC residents

Loved the location of the hotel and our room. We had close access to the pool, fitness room, whirlpool, breakfast, was very convenient! The staff was very helpful. We had to arrive very late because of a family emergency and when I requested a late checkout they kindly obliged!

Can't think of one thing! Everything was great! Would definitely want to stay there again pool has lots of people

everything was good, people are very nice and friendly. always willing to help.

the indoor swimming pool should be heated. The water was way to cold to get in. we book this place because of the indoor pool. Housekeeping should come in everyday take-out trash and leave fresh towels and toilet paper instead of having to go ask for it. Breakfast hours are too short. on vacation you like to sleep in, you can if you want breakfast, it stops at 9:00.