Large room with fantastic view! Always clean, no issues with housekeeping at all. Central location, so very easy to explore the city. Cigar and Rock bar has a walk in humidor and fantastic music selection. Bellovisto bar has grand top floor views. We liked everything.

Our pockets felt the sting, but it was totally worth it. Personally, the pillows were a little too soft for my liking.

The location was great and the hotel was very clean with good amenities. The staff was very helpful.

It was a little pricey compared to other places but that’s alright. The only negative was at the end. When you around they take a “deposit” on your card for the amount of your stay. But when you leave, they refund that and then charge you again. The pending charges stay on your card so you’re temporarily charged double. We didn’t realize it was the full amount since we paid at the beginning and they were not clear about that. We thought it was just for the extras and gave a different card. Then we were upset about it so they refunded the second one and charged it again on the first card. So for about 2 weeks we had 3 charges for the hotel pending on the card and that was stressful to see if it was going to go away or what. One took even longer than two weeks.

We stayed on the Executive floor in 2 rooms - a corner king and deluxe twin. The corner king was larger with a larger sitting area with a couch and side chair. The deluxe twin had a small couch. We had the breakfast buffet each morning on the executive floor which was good with both Japanese and western dishes. Both rooms were extremely clean and comfortable. Bathrooms were very clean with well stocked amenities. Rooms had Nespresso machines, teas and drinks and we could go to Executive lunge for snacks, tea, happy hour. It was nice to be able to watch the sunset at the end of a day of visiting Tokyo with a glass of wine. The staff was very helpful in making reservations for us and helping us to pack and ship two boxes back to the states. The Shibuya area can be a bit crazy in the busy parts but this hotel is a bit off to the side which is really nice, but still very close to the Shibuya station for super easy transportation options around Tokyo. This was our second stay here and we would definitely plan to stay here again for future stays in Tokyo.

Our shower head would not stay facing forward so showers were a bit difficult.

The highlight of our stay was the rooftop bar - the perfect place for a panoramic sunset over the city, great cocktails and exceptional service. Also, the room was more spacious than I expected, with a walk in robe and extra large en-suite with city views. Being so close to Shibuya Stream was also a plus.

It feels like a corporate tower, and was hard to find on arrival late at night.

The location was PERFECTION—super close to Shibuya station and honestly all the attractions you could want, as well as easy transportation to anywhere in Tokyo. The hotel itself was beautiful and felt luxurious without being over the top. The breakfast was great and the amenities in room were beyond what we needed. I would absolutely recommend this hotel to anyone coming to Tokyo.

Nothing!

Beautiful and elegant, nice location

Concierge not good

The views are superb, location is great, the ability to catch airport bus from the hotel makes it incredibly convenient (along with proximity to subway). Staff are excellent, very helpful. Great housekeeping.

The fact that access to swimming pool not included in room rate. Rooms are a little tired for the amount paid.

Being right next to Shibuya station made this hotel easily accessible, so that was a plus. The staff were fantastically friendly, the beds were comfortable, and the view was wonderful. The bathroom in particular was heavenly after long days of sightseeing; the shower and tub just made everything comfy.

It was unbearably hot in our room the entire time we were there. The AC says you can set the temperature as low as 59 degrees Fahrenheit (15 degrees Celsius) but I can guarantee it never got cooler than 75. That alone made for miserable sleeping conditions that couldn't even be overcome with the small travel fan we brought. Also, be aware that there is construction occurring outside Shibuya station (as of May 2023) that can make access difficult with luggage or wheelchairs - especially as the hotel is at the top of a hill.

I cannot speak highly enough of this hotel—wow! The rooms are spacious and incredibly comfortable, and the view from the 40th floor is simply breathtaking. The location is unbeatable, making it the perfect base for exploring Tokyo. The service was impeccable from start to finish, whether it was breakfast, concierge assistance, or getting a taxi. However, I especially want to recognize Kawasaki at the Cerulean Lounge—she is truly outstanding. Her kindness, attentiveness, and unwavering smile made my stay unforgettable. No request was ever too much for her, and she went above and beyond to make guests feel welcome. If I ever visit Tokyo again, this will undoubtedly be my hotel of choice. Thank you for an incredible experience!

Breakfast could have been better

We enjoyed the size of the room !! It was spacioys an comfortable for travellers rsp like us who had 5 pcs of large sized luggage The bed and pillows were nice and comfortable!! We enjoyed very much the full breakfast spread & the daily English newspaper !! Loved their coffee, fruits, fresh orange juice, croissants, danone yoghurt, mixed japanese rice, miso soup etc etc The service personnel in their different restaurants where we had breakfasts were very polite, attentive and efficient ! We also enjoyed our Bento box in the Japanese restaurant and the Sichuan Food in the other hotel resto! Will try their bar the next time we visit! The concierge gave us very helpful details on how to use the train and subways to reach our diff destinations. I like also that there is playroom for toddlers and a dental clinic in the propery !

The rates in the wellness/ spa service were exhorbitant!