Great location central to Shibuya. Great amenities, unlimited and good selection of alcohol, free ice cream, free bath essences. My kids loved the free ice cream. Room comes with karaoke!

Too many "hourly" customers with prostitutes frequenting the hotel. Makes it not family-friendly and less safe. Also I wonder and worry how well they can clean rooms that are used for hourly prostitution services. Do I need a black light for my room? Room entry and hallways were very narrow.

in the heart of shibuya; if you want the party scene and close bar access this is a good spot. the staff are all so nice and welcoming, however speaking english is not something they are super confident in; but they can speak some english. either way they helped us get taxis and answered any questions we had. they have a bunch of skin care and hair amenities that are free to use and i’ve never felt cleaner. super close to shibuya station and many other places.

the location is a little hard to find but not bad at all

The hotel itself was beautiful with lots of free stuff (ice cream, alcohol, etc). Staff was also friendly and helpful. Now, the bar, the hotel is directly in an area of prostitution, and both my sons who are 17 and 19 were both approached on several occasions. When I booked, I thought the place had laundry, but turns out they don’t (it’s possible this was a mistake on my part), but if your looking for laundry machines or onsite laundry services, they don’t offer them.

Area of prostitution.

Superb location 5 minutes walk from Shibuya crossing. Very clean and not too small room for Japanese standards. Staff at the reception is helpful and friendly though they can't speak a word of English. I used Google translate and was perfect.

The fact that I didn't know that it was a love hotel until I started walking to the hotel and saw all the business in the street nearby and then little "signs" in the hotel room. I had no idea. I chose the hotel because of the good price and superb location near Shibuya crossing. Though after the surprise I must admit that I had no problems and mind my own business. The hotel room's door is noise isolated, I notice when exiting room and hear the music in the corridors. I was relieved to see other guests checking in that seemed like a family on holidays so I felt relieved I was not the only innocent ignorant when booking 😆

Liked the location a lot, very very friendly staff who tried to help as much as possible even though they didn’t speak proper English.

Before we booked we didn’t realize this is a love hotel. Mostly our fault though, since we didn’t properly research it.

There's nothing to complain about! The hotel is well run with so many add ons that we weren't expecting, such as the lotions, the curling iron, all the packages on the main level and the ice cream....what a fantastic hotel and extremely pleasant people. Definitely worth going back to and the location is perfect...short walk to the Shibuya Scramble and yet we didn't hear any noise at night. I'm not going to complain about the size of the hotel room, as all rooms in japan are small...it's just the way. A perfect 10/10

Nothing to complain about

Location was amazing, only a short walk to Shibuya station. Hotel and room were exceptionally clean and we were offered house keeping every day of our 3 night stay. Staff were very friendly and welcoming and very patient with our lack of Japanese language. They helped us book a taxi to collect us for a day trip early one morning. Free drinks and free ice cream available in the lobby every day. Very quiet rooms despite the central location - we couldn't hear a thing from our rooms. Plenty of toiletries provided in the bathroom, along with hairdryer and curling tongs.

Nothing

This is a very strange hotel but worth the experience. Located in the heart of Tokyo, with so much with in easy walking distance. Hotel had great bathroom amenities and beautiful soaps etc plus a bathtub. Room was clean, bed comfy and you can adjust your aircon. Minimal street noise. Lots of free drinks in the foyer including alcohol. Staff helpful and friendly. I asked for an extra two towels, one to dry my hair and one because I accidentally drenched a towel. Staff left me with eight - very sweet and I felt looked after. Great little hotel, worth the price and the experience.

Rooms are on small size There is some adult entertainment businesses situated on same block as hotel - it may be confronting for some people.

This was and is advertised as a budget economy hotel. What you need to understand that in Japan all this means is value for money. The level of cleanliness in Japan is far, far more thorough than what you'll be used to from western countries. The staff are incredibly helpful and polite. There are also free supplies and drinks available 24 hours. i.e. Free drinks, face masks, bath bombs, herbal teabags, bath salts. You're also slap bang in the centre of Shubuya, one of the wildest, busiest parts of the city, but just off the main street.

Honestly, the only thing we would have liked is a second pillow. That said, we never asked for one, and I'm very sure the staff would have been more than happy to accommodate us in that regard. Honestly, nothing bad to say about this place.

Stayed at this hotel for 6 nights. It is super clean and had a really comfy bed. Staff are all extremely professional and try to assist with any queries even if there is a language barrier.  The reception desk always has someone on it, which is helpful if you have a late check-in. Had regular housekeeping. They have free ice cream, water, and alcohol in the lobby.  The bath in ensuit is pretty deep, which was a win, and the room also had a balcony. Perfect location being only a few minutes' walk from the scramble crossing. The room was equipped with all the essentials (toothbrush/toothpaste, body wash, shampoo & conditioner) and there was an even larger free toiletry selection in reception. Would definitely stay here again when we come back.