The people were exceptional (namely, Leonardo, Mariel, Luis, Leti [or Leticia], Jaciel & Andrés for Marriott, plus Carlos with MTS) & even 2 of the above remebered my husband's name to greet him on a couple occasions (he is a Strategic Mgt consultant, so he knew the value of that as a guest -- & to Marriott -- plus appreciated the humanizing gesture, as he made a point to remember all of their names & greet them w/it every time we crossed paths).

Lack of a hot tub/spa on roof by pool; poor maintenance of a couple items -- one a mis-installed locking mechanism (3 years ago when bldg built!) on the balcony door we needed fixed immediately to sleep safely, no bathtub nor exhaust fan in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than pack our stuff to change rooms or have their maintenance crew need to invade our privacy & holiday again!) & lack of a wake-up call we requested for our final morning to prepare for departure on time.

Buffet was fine.

I couldn’t take anything from the buffet to the room for my wife. She was mobility issues in the morning. Bringing food and a tea helps.

The location is very convenient for us (visiting family while staying close to the city center. The rooms are large and very comfortable, the mattress is very good, and you feel safe. The people at the front desk is friendly.

The breakfast wasn't that good still not bad for 1 or few more days. Anyway, I have to say that more personnel at the restaurant look stress and aren't helpful - I have the impression that are short staffed.

The location was excellent, very close to everything we needed to do.

Unfortunately during the last two nights there due to the heavy rain overnight, water started to leak into our room.

We were very pleased with the service 😀

Nothing really we have a little issue with the hot water but it was fixed right away after we reported it.

Comfortable and spacious rooms, well located to take the tours or going to 5th Avenue, great value for money

Breakfast could improve (not expecting a resort variety but quality could be better). Fridge was a bit noisy. Shower could change to “telephone”

The place is clean.

The location, while being about 10 minutes walk to Centro maya, doesn't have a lot of dining options.

Fantastic use of every space. Looks like it was newly renovated. Pool is on the rooftop which made for a great view around us. Our room had full kitchen

great staff very cool room design

nothing

Location is quiet but close to Playa del Carmen. Breakfast was varied. Nice size of the room.

The pool is very small and not inviting. Very little water in the shower.