Well located close to Port Denarau shops and boat terminal. Room was enormous, could comfortably stay for a long time if needed. Self contained to cook your own meals if you wished. On site cafe. 24 hour reception.

Plumbing issue with the bathtub- a fitting wasn’t secured so when the water was let out the whole room flooded. We went to get urgent help but had to talk to several people before someone would attend which was stressful. Maintenance fixed the issue but we were hesitant to use the bath, and had a large part of our afternoon disrupted. Had inconsistent information from various reception staff about local tours.

Lots of like , such as the friendly cleaners, and staff in general. One feedback I will have and will comment in booking .com is that the floor seems to be quite dirty although it doesn’t appear on the surface. Wearing a white sock shows how dirty it is. Maybe ensuring the mop water is clean and rinse often. The room wasn’t ready by 3pm which is disappointing. You asked me when I was arriving and it seems the response didn’t mean much. You promote room to be ready by 3pm. This didn’t happen. Also at checkout, there were two staff, very nice, but at no time did they ask about how was my stay and just have a farewell conversation. That would have been good.

Great location across the road from the marina. Easy parking and really nice staff. Pool lovely and clean. Our apartment was huge. It had everything we needed. The cafe downstairs served nice coffee.

Well this would have been a 10 except for two things. 1. I rang ahead and asked for a quiet room. We were given the apartment on top of the cafe and in front of the pool. Certainly not a quiet room. They have other rooms away from the pool and cafe so request them. The nights were quiet as the pool shuts down at 9 pm. Also the cleaners not knocking and just appearing in your room needs to be addressed. We had a late check out and at 9.15 am a cleaner just walked in. Luckily I was dressed.

The location was excellent, helpful staff and tour desk, kitchen set up was basic but good, and the bula bus was cheap and great to visit other resorts for a meal and drink.

The sliding glass door between bedroom and bathroom was random.

Everything was wonderful! Large, spacious apartment, wonderful bathroom. Washer and dryer. Friendly and attentive staff. Right across from the marina. Swimming area was perfect for a refreshing morning dip.

I honestly can't think of anything.

All the staff were incredibly friendly and helpful. We were travelling with family that were staying elsewhere and regularly had reception calling cabs for us to travel between locations which they happily accommodated. Check in/out was easy. We had expected for the price to have a standard, fairly small, room but it was HUGE and so comfortable. Our balcony faced out to the street/marina so we were nervous we'd have some discomfort with noise but it was not a problem at all!

More time! We were only on a short trip so didn't get to try out the cafe or pool, though both looked incredible. We will definitely check these out on our next stay!

The Palms is a great place to stay. Location is perfect with Port Denarau just a short walk. There are lots of restaurants, shops and of course if you are looking for a day trip, then this is the place to arrange that as the cruises leave from the Port. The staff are excellent and make you feel very welcome. Highly recommend this as your base.

The pool area doesn't really give you the ability to just sit around the pool and swim all day. Great if you have kids, but not so great as an adult.

The location is perfect. A short walk across the road to the ferry terminal and small shopping center. The rooms are very spacious, bonus is the washer and dryer in each room. The hotel staff are always so warm and inviting, all wearing big smiles. The on-site cafe service wasn't the best on day 1 however they improved as our stay progressed. The kids loved the pool. Smoking friendly property, ashtrays supplied ok each deck table. Fully air-conditioned in the main living area as well as each room. We will definitely be back!

Cafe service wasn't great to begin with, they did improve as our stay progressed.

Location ideal, walking distance (across the road) - close to port for ferry to outer islands, restaurants, bakery, Yee's express mart (grocery store) and awesome bargains for shopping. Swimming pool great to cool off. Large, spacious apartments. Customer service is excellent. Good value for money.

Free Wifi was intermittent and unreliable. Tv had sky only. Recommend bringing Chromecast. Can also purchase $35 FJD 7GB Bula pack valid for 10 days from Vodafone at the Nadi airport for devices.

The location is so convenient directly across from Port Denarau where there is a good selection of restaurants and shops, as well as short walking distance to the other larger hotels. This was perfect for a short stay as we had an early flight the next morning. We had a one bedroom apartment on the ground floor which was generous in space and we were so happy to have a washing machine and dryer for our wet stuff before we headed home.

Being on the main road and across from the Port there was a bit of noise outside but really not enough to impact our stay.