All the staff, everywhere in the hotel, be it the entrance, conceirage, reception desk, housekeeping, operator service, staff at the restaurant and the duty manager were outstanding! Every staff member greets the guests, always there to help without being asked, this is something which can't be found commonly. We were provided every single thing we asked them for, very customer friendly, not at all stingy policies. All they put is clients happiness and satisfaction first. I would rate it exceptional for staff. Location is good, in the main area. Very lively place outside the hotel, many food places and shopping options. Baskin Robbins and Dunkin Donuts just outside the hotel. Taxis are readily available. We had a small problem with our room and they changed it the very next day on availability as the hotel was fully booked by evening and we were offered a better room exceeding our expectations for free the next afternoon by the duty manager.

The only slight downside was that lifts are small-sized as compared to other big hotels, and hence expect a bit of a wait time going up and down. Also there is a slight wear and tear like the retractable drying line in the shower was out of order and was broken, the sink tap was kind of hard to pull and push without using a bit of force. Carpets in the room needed a full wash as they were light colored and looked a bit stained. Toilets would do with a deep bleach to make them look as new.

Location was good specially for female and male. A thanks to Bayan , Faisal and Asaliah for the warm welcoming and assisting. I considered that all staff from bottom to top are cheerful and helpful and fast responding this what conflict that their is a proper management going. The room size and bathroom was good and clean. Good quality amenities. Sahoor was good , with variety and the staff was helpfull and their manger in the 12th Floor restaurant was great.

It would be greater if the window could be more cleaner and with out fence so I can see Haram properly.

I like the room and the beds comfort. The ambience and the location. The food was good too and they have excellent selection of breakfast. I further, like the hard working restaurant staff who are also very helpful..

The reception staff. There is a question about one of the staff members integrity and honesty yet when brought this to the attention of the fellow staff at the reception no action was taken. When i also complained the staff did not react or take any action regarding the staff member in question. This could jeopardise the reputation of the hotel. Some staff at the reception lack some common customer services basics. This needs to be rectified.

Super close to haram. Comfortable rooms. Very nice breakfast with a wide variety. Arranged transfers with the hotel for ziyaarat and to Makkah - prices are reasonable.

Maybe rooms can do with a bit of a refresh.

Staff were very welcoming and helpful.They responded very well to my requests. The room was spotlessly clean. There was a coffee machine as well as a good gesture of offering some juice and fruits for free for the first day.The breakfast had good varieties. The location is a few steps from Masjid Haram.

The room's door kept on shaking whenever someone opened the neighbouring room's door. It was quite noisy as the door wasn't well sealed or isolated. Also, it looks like there were some constructions in the hotel, and that was noisy, too. The kids' area wasn't working.

Excellent location

We stayed as a family of four for three nights in one of the Prestige Suites, expecting a comfortable and hassle-free experience. Unfortunately, the sofa bed meant for our kids was completely broken and unusable. The hotel had no proper replacement, so we had to manage with an extra bed placed next to the broken sofa bed throughout our stay. This not only compromised comfort but also blocked access to the main bedroom, making the room layout inconvenient. For a suite of this standard, we expected better maintenance and service. While the hotel itself was otherwise pleasant, this issue significantly impacted our stay. We hope management addresses such concerns more proactively in the future.

My stay at this hotel was nothing short of amazing, thanks to the exceptional service from the staff. Waleed gave me a warm and smooth check-in, making sure I had everything I needed for a comfortable stay. Raha was always friendly and helpful, answering my questions with a smile and ensuring I had a great experience. At check-out, Abdullah was just as professional and efficient, making the process quick and seamless.

The only issue I faced was with the air conditioning—it was too cold, and adjusting it didn’t seem to make much of a difference. While it wasn’t a major problem, it would be great if the hotel could offer better temperature control options.

The location is perfect directly next to the Haram. You could see the haram from the window and you could hear all of the prayers. The staff are more than 5 stars … super professional super friendly and they really know what a great hospitality means! Food for both Breakfast and Dinner was very good and super value for the money ! Beds and pillows are one of the best I tried in my life and I travel A Lot! Room service and the concierge were top notch! I would love to come back to Medina and my choice would be definitely the same hotel !

Nothing everything was perfect ! The only comment that I have and I wish that I don’t have since I loved everything else but … Food was always low warm for all dishes and for all meals 2 breakfast and 1 dinner ,even that the food quality is really good I think they really should finde a solution for keeping the food hot and not below warm.

Excellent

Catching of the food smell in the restaurant coming from the kitchen

The staff were amazing, the rooms were very spacious and clean. We got to our room and were just about to unpack when we were unexpectedly but pleasantly surprised when we were told we're being upgraded to the prestige suite with a Haram and city view. Wow! It was really huge and extremely spacious, it was like having an apartment in a top hotel. The staff were very courteous and friendly and nothing was too much trouble. The reception would answer the phone immediately without any delay and any requests would be dealt with instantly. The location to Masjid e Nabwi was unbelievable, you come out of the hotel turn left and within 5 mins you're at gate number 21, what more could you want. Would highly recommend it to those looking for a top hotel in prime location for an affordable price.

Nothing to dislike