I was diverted to Maden Hotel Madinah. Room is very clean. All the amenities provided in the room are sufficient. Beds are comfortable. Access to the room using elevators are beyond my expectation in comparison to another nearby hotel I have stayed in. Breakfast served was very good with wide choices of food and the view overlooking Masjid Nabawi.

Complimentary parking space would be an advantage for the hotel.

clean rooms - wide beds - clean sheets - nearby the Masjed - nice view from the room window

1- elevator operations were not completely satisfactory, due to the miss of selected floor when requested. 2- the size of the breakfast room is not enough to accommodate all gests. 3- some noise from nearby construction operations. 4- i forgot my knee support, found out when i got home in Jeddah, but nothing was mentioned by the hotel room service department.

I wish the checkout time could be extended by an hour or two

I stayed 6 nights and love location of this hotel just across of main gate 332, hotel also only walk away to major famous street food and coffee shop. Row Coffe one of the best coffe in Medina just next door. Room is spacious, as well the bathroom. The thing is, no curtain or sliding door to separate shower area so water potential out of the room make the floor wet, But dont worry, housekeeping staff will ready to help you. breakfast is good with some varities and taste good too. I strongly recommend this hotel for you during your stay in medina, close acess to Nabawi mosque, surround with mall and restaurant. Really perfect location to stay .

The wifi oh my God is poor. I almost can't use the wifi because it's very slow even for just text the whatsapp. Need to upgrade this facility.

I absolutely loved this hotel! 1. The location was super close to the masjid — very convenient. 2. The room and bathroom were clean, comfy, and pleasant. 3. No breakfast in my booking, so I paid SAR 50 — and guess what? They served smoked salmon! One of my ultimate faves, so totally worth it. Nozol Hotel, you’ve won my heart — In shaa Allah, see you again next umrah!

The air conditioner was very cold and couldn’t be turned off or controlled. I asked the housekeeping staff, and he showed me that we had to turn it off from the switch box itself 😆. Other than that, everything else was absolutely excellent 👍🏻

The location of the property is excellent (very close to masjid - 5 min walk to main entrance). The staff are very friendly and accommodating in particular the restaurant manager Mr. Faisal. He really went the extra mile in arranging a very nice room (very big and recently refurbished) and also sent up a basket of fruit and a flask full of Arabic coffee (very nice touch and highly appreciated). The property has recently been partially refurbished but they should also focus on upgrading the lobby/entrance area including the coffee shop and the main two restaurants. Those are looking old and tired and need an upgrade to uplift the overall customer experience. An expenditure incurred for the renovations will be recovered quickly through additional customer revenue as a result of positive feedback received (customer referrals etc.). The breakfast was also great but I suggest adding more options in particular for children. I would visit again based on my recent experiences and would highly recommend to other potential guests. Excellent customer service received from the entire team - keep up the great work!

Nothing disliked as such. As mentioned before, further uplift needed to refurbish remaining parts of the hotel to modernize it fully.

The location of this hotel is the best thing for families. Its 2 minutes away from the gate of Masjid Nabwi's gate.There is restaurant location inside the hotel which has good food with reasonable prices. The food can be ordered in the room also. We had ordered royal inn breakfast for which we paid 50 SAR. this was more than enough for 3 people (Egg , Different type of cheese, Tea , Milk, Cornflakes , bread-basket, Juice and canned fruit).There are more food options location nearby also like Pizza Hut, MacDonalds and a food court that has food from different countries

There are only 4 elevators in the hotel and sometimes it gets very frustrating to wait. The room that was provided to us had broken window locks that let all the noise from outside come in, although the view was nice (facing main road).

We stayed for 10 nights. The hotel is 2 minutes away from masjid nabi. The service was amazing, they had toiletries, complimentary tea and coffee, and fresh bedding sets in the hallway for us to collect whenever. They also provided a large batch of bottled water for us. WiFi was great, beds were very comfy. Ac is great. The shower cubical is somewhat tight but not unbearable to have a wash. My sons were glad to have YouTube working on the TV so it kept them busy for a good few hours.

Hotel location close to Haram entrance for males and females.

Hotel was fully occupied so waiting time on elevators lobby is quite long. Also the furniture is old

The staff are very professional and helpful at thier work, from the reception to the guards, even at the cafeteria. Unfortunately I didn't have an occasion to dine in at the restaurant, hopefully next time. Had a small issue with the room card every now and then it didn't open the room door, I presume it was a technical issue. Anyway I do recommend this hotel especially the distance to Masjid e nabawi it's hardly 5 min walk. Keep up the good work.