The stay was better than expected, based on reviews. I found it excellent value, much less expensive than most of the other airport hotels, offering the same services. I appreciated the free shuttle, complimentary continental breakfast, quiet, clean and comfortable room, close to shops, restaurants and the skytrain into Vancouver. The room was large, spacious, with a TV, fridge, microwave, coffee maker (complementary coffee/tea), complementary soaps, etc. There’s not much more you can ask for in an airport hotel. Upon request, we even got free “late” check-out (noon), and baggage storage, as we had an evening flight.

The property is a bit dated and hallway rugs/elevator rugs a bit worn/not so clean, but our bedroom was spotless. Definitely worth the $100 savings based on similar rooms in nearby hotels. Breakfast was very basic, and only offered between 6:30-9:30am, but it was complementary. We had a quick bite, and headed out to one of the many restaurant options in the area. Lots of amazing options within walking distance.

Complimentary airport shuttle which was punctual. Comfortable bed, microwave oven, coffee machine in room. At the lobby there is also complimentary good coffee beans and tea bags. Comfortable sitting area at the lobby. We were offered early check in and also complimentary breakfast everyday we were there. Counter staff Sharon helped us with the check in and she is helpful and cheerful. Also Joycelyn who helped us to arrange a medical appointment when my husband was sick. The housekeeping staff were also friendly and helpful. Location is excellent. Lansdowne mall is 3 minutes walk from the back entrance. In front of the hotel, across the road, there are many restaurants.

Bathroom shower head a bit hard to adjust if you are not tall enough to reach it.

It was close to the airport. Was a nice place with a free shuttle to the airport.

I didn’t like that the staff had not turned off the alarm from the person who stayed before us, so we got a 6AM wake up scare with a blaring alarm clock.

EVERY THING. An Airline staff and travelling to many places and various hotels. Why I gave a 10 star rating is not because its a Five star hotel but treats its guests as 5 star. We liked the welcome and quick check-in close to midnight. The corridors and room smells nice. The lobby is huge and gives that comfortable charm. Complementary Tea/Coffee at the lobby. Room is big, nice view, all bed linen crisp and clean. Bathroom very good and size. Water heating etc superb. We liked that little complementary B/fast given. The lady at reception plus the gents who went beyond their duty to give us many information about where to shop/train etc. All in all a wonderful stay in a very nice clean area. The train station is just 10-15 minutes walk. The mall behind the hotel has all the necessary things one needs.

NOTHING

I took the shuttle at 06:30, no chance to have breakfast and arrived too late to try the dining room. Still good to have the restaurant in the hotel. One traveller was able to get a muffin before leaving. I booked my room because of the convenience of back and forth, free shuttle to the airport. The coffee machine didn’t work in the room but I was able to get one in the lobby. Surprised by the good quality of the coffee and accès of creamer not the powdered substitute . Very clean room and comfortable bed.

The noise of the planes but it was expected because of the location. Small detail. Not much to complain about it.

The room was fantastic. It was across from the elevator and I was concerned about the noise. I was pleasantly surprised, the room was very quiet and nice and dark.2 things I need while traveling.

In the morning I had need of the airport shuttle, we were told to be downstairs 5 minutes prior to departure. There were 3 people accessing the shuttle that morning. Two of us were there early. We had to wait for one person was there late. It caused us to be stressed to make flights. When the time has passed we should have left to the airport. The third person should have had to wait for the next shuttle. It would have been nice to have had a continental breakfast included.

The staff. Reception gave us a warm welcome, answered our many questions & advised us as to the amenities & details for the airport shuttle. The shuttle driver was prompt, courteous & a safe driver. This is an airport hotel, & they are clearly prepared for their guests. This is not a luxury destination. The room we had was large & equipped for travelers. The bed was comfy, the linens were fresh & clean, the water pressure was great with plenty of hot water.

Nothing comes to mind. I wanted a decent airport hotel with a shuttle & I scored.

Excellent room on 6th floor, marked as "Executive Floor". Big, airy, clean, quiet & comfortable. Bathroom looked recently refurbished & the shower was really strong. Microwave, coffee maker & kettle are very useful. Very friendly & helpful reception staff. It's located in a Chinese business district, with scores of restaurants within short walking distance, plus a McDonald's a hundred yards away & a shopping mall across the road behind the hotel.

Lobby area is a bit gloomy on arrival, but this didn't affect my stay at all.

The staff could not possibly be nicer or more helpful. They were all fantastic! The mattress and bedding are the best I’ve ever experienced! Tub size shower stall Reliable and free Shuttle from and to airport as advertised. Room safe, microwave, fridge, coffeemaker and supplies, convenient outlets and usb ports All very nice

The shower needs an second safety bar on the inside wall of the stall and a shelf for personal shampoo and soap The bathroom faucet is too short. The water barely makes it over the counter into the sink, and scoop. As soon as a hand goes under the water. The water splashes all over the counter! Just an FYI: Excellent for airport stay — Not convenient for downtown sightseeing

Staff was very friendly, bed was very nice and excellent location if you want to be close to Vancouver Airport with lots of good restaurants (different Asian cuisines) nearby. Unlike other reviewers we found that the airport shuttle was reasonably on time and that the driver did everything he could to get us to the airport in a timely manner in the busy traffic. Excellent (free) service!

I wouldn't call this price cheap, but given the location...