Staff very friendly and helpful. The shuttle bus is great. The pool was clean and warm. Beds comfortable. Bed linen clean and cosy. Moxies great for a drink or meal in the evening. Good staff and nice atmosphere. Lobby area a nice place to spend time if waiting for shuttle bus to airport.

There was no fan in the bathroom. The heating/aircon unit in the room difficult to operate and very noisy with no "quiet" option for night-time. Would be a good idea for Moxies to have a snack menu for breakfast as many people walk over to coffee shop nearby to get coffee and pastry rather than having a full breakfast. The drinks machine and ice machines on the bedroom floors are very noisy.

I loved the fact that you could make coffee in your room and there was a take away cup available. I was pleasantly surprised by that. Super convenient with the airport shuttle and the staff in the restaurant were very helpful when my room service order didn't go through.

Really, nothing big, but if I have to pick something: I was a little confused about the charges, and I am still not sure about what happened (although they didn't charge me more than I expected). The other thing was that the online room service didn't work for me, so I had to go downstairs and order and bring it up again.

The hotel is functional but clean and the staff were very helpful. The hotel is out of the centre of Vancouver but a 10-15 minute walk to the Skytrain station so access into the city is easy. There is very little around the hotel itself. There is a Tim Hortons across the round for cheap coffee and breakfast and also a Moxie restaurant on site. We enjoyed our stay. You get what you pay for and this was great value compared to the city centre prices.

The airport shuttle was difficult to find and not well signposted especially as there is another Sandman hotel very close. The pool and gym is tiny. We didn't use these facilities but they looked clean.

This hotel is mostly for travelers heading to and from the airport but we stayed there because of its proximity to things we wanted to do in Richmond. The location is nice, right off the main road and has a coffee shop, grocery store etc within walking distance. There’s a very nice restaurant attached to it. Also has a small gym and pool but we didn’t use either due to lack of time. Our room was very cute with a loft bedroom with one of the most comfortable beds I’ve slept in! Very clean room, nice bathroom. In room microwave, fridge and 2 burner stove with some dishes, pans and cutlery - great for people who like to bring their own food. Free parking in a good sized lot. We’d definitely stay there again.

Nothing to dislike - we’re only there for one night and didn’t run into any issues.

The shuttle was useful, the bed was comfortable, and we got an upgrade. The room was quiet. Lots of restaurants nearby.

We got no information about the shuttle, where to catch it, etc. Some information would have helped. The room upgrade, while nice, offered us a strange room. The bed was in a loft, away from the bathroom. At the bottom of the stairs was a tiny opening to squeeze by a desk. Using the bathroom in the night was a pain. The loft was pretty warm despite using the AC.

Exceptionally friendly, helpful, personable staff who went out of their way to make our stay pleasant.

Long wait for airport shuttle (but we arrived during busy time, and hotel staff were responsive and assuring that our ride was on the way). Local hotel staff had to overcome problems resulting from Booking.com platform apparently transmitting incorrect / extraneous data that confused our last name, causing confusion. Many thanks to Surij, Nancy, and Sarah for investigating to get to the bottom of the problem and resolving everything -- they saved the day!

Being that I'm an elderly woman arriving from Europe, I would have appreciated assistance from someone with my heavy luggage both from the shuttle bus and taking my things up to my room. It appeared it was a huge effort to track someone down to help. I paid one of your staff $20 thanking him and asked if he would be able to come the next morning at 9:30 to bring my luggage down. He said he would and never showed. I was very disappointed. In my opinion, there was a lack of customer service.

All went well, happily received an upgrade, had snacks in the room which was excellent since we arrived at 1 a.m. Everything was comfortable and clean.

It was expensive for just a 6 hour sleep but by camparison to other hotels the price was comparable. The free shuttle made the difference. The only thing I didn't like was that I was afraid we left the coffee on in the room after we left but couldn't find a local phone number before our flight so sent an email that was in the contact (which may have been an email encompassing all hotels) but didn't receive a reply.

Your outstanding front desk person, Harman (sorry not sure of spelling). She is one of the best front desk people I've come across. Friendly, very knowledgeable, and extremely good at her job, catering to many things going on at the same time. We were very impressed upon check in, with a full lobby area and only her working the front she attended to everyone's needs with efficiency and a warm welcome. Harman is definitely an asset to your hotel and I hope you realize the important and crucial role she plays in making your guests feel welcome and taken care of. Also like to extend a big thank you to the housekeeping department, very impressed by the cleanliness of our room, it was spotless.

Moxies restaurant. After a long day of traveling and needing something to eat, we were very disappointed in the entire experience. The restaurant had music playing where we felt we were in a dance club, very loud and distracting while trying to enjoy a meal. The food was mediocre, and expensive.

Every thing was very comfortable, clean and convenient

I was on the main floor, on a weekend and there are a lot of sports (hockey) teams that use the hotel - all good. On the night I was there, there were a lot of little kids running up and down the hall - until quite late. Since I had to get up really early, that wasn't best for me, although I understand why they'd be excited. I just put my earbuds in.