Helpful staff, great value. Free shuttle to airport is great, it is less than 10 minutes away.

Room was a bit noisy - next to highway, windows probably too thin/not properly sealed or isolated. It was definitely not terrible, I could sleep well, but still worth mentioning.

The room was very nice once I finally got into it. There is a free shuttle to and from the airport which worked out well.

Admittedly I got to the hotel a half hour early, before check in which was 4:00 p.m. I sat around in the lobby which was not air conditioned since my room was not ready. An hour later, and after two to three inquiries, my room was still not ready. By now it's 4:30 and past check-in time. Finally the front desk did an inquiry with housekeeping to find out why my room was not yet ready and housekeeping had just forgotten to check it off that it was completed. You'd think they might have investigated a little sooner.

Location - I was looking for a hotel near the airport due to the flight schedule the next morning, and I found this hotel that is near the airport and provides the shuttle. It was easy to reach the hotel by buses, and there are places to eat and buy stuff in walking distance. The room was very clean and cozy. Plenty of electrical outlets, and fast internet speed.

There was nothing particularly bad, but if I had to say one, the hotel was far from downtown. (But as I already mentioned in the positive answer field, that was not a bad thing to me at all)

Location is super convenient for multiple destination goals if you’re sightseeing, shopping or dining and are willing to navigate transit options. Clean place to rest at the end of the day, budget friendly for me.

Some of the linens just need to be retired and replaced/up-cycled/donated. (Think: for washing your car, or donating to an animal shelter) Quite a few of my towels were patchy and threadbare in places, which is a thumbs down for paying $200+ a night hotel stay. Most of the staff are polite and friendly enough, but some gave off too many “don’t want to be here” vibes during front-facing interactions, and that comes across as poor representation for this business.

If you need a cost-effective stay near the Vancouver airport, this is a perfect hotel for you. The rooms were comfortable, there is on-site parking and the attached White Spot restaurant makes it unnecessary to go look for food. The staff was helpful and attentive. There is a shuttle at no extra cost. If you call the hotel from the shuttle area phone in the terminal, be patient as it can take several minutes to answer if they are busy. It’s about a 15-minute walk from the bottom of Granville Street where you can find other shops, cafes, and some restaurants.

Wait time to answer the shuttle phone at the airport terminal was quite long.

Great service, shuttle picked me up from the airport. I arrived much earlier than check in and my room was already ready. Great location, right near the airport and a little out of town so a lot quieter and better atmosphere. Bus stop right next to the hotel for easy access into downtown Vancouver.

Had trouble getting a hold of them via phone when requesting pickup from the resort but the shuttle arrived at the pick up spot even without me requesting it so no biggy.

The shuttle service. It ran on a half hour basis, which meant not too much time waiting at the airport. What I particularly apprteciated was the double step and grab bar to get into the shuttle as I have limited mobility. The driver also helped me in and out. The bed was very confortable, and the room well equipped and in a quiet spot.

Nothing we encountered, all went smoothly. Great place for an overnight between flights (as was our case), and I suspect it would do quite well for a longer stay.

Comfortable hotel near the airport. Room large and clean. In the room microwave, fridge and coffee and tea set. Good restaurant serving decent breakfasts. We used the parking on the hotel premises. The hotel offers free airport transfer. Small shop with basic food and hygiene products at the reception.

I have no objections

We arrived very early on a Monday of Thanksgiving, not realising this was a public holiday. From an early morning shuttle pick up, our checkin time was at 4pm, but the wonderful staff there, particularly Ansh, who bent over backwards to get us in our room earlier and we were able to freshen up and have a nap before exploring. Thank you so much for all the assistance. From two very tired travel weary travelers, thank you, we appreciate you!

Not much we didn’t like, all was comfortable and great.

Seemed fine. Bed was great. But only there for 5 hours . Shuttle to airport was spot on.

Wasn’t really Properties fault. Flight was 4 hours late at Midnight. Arrived at 12.40. Taxi cost was $32.00. Ate into the really nice price I found . And no knock on BW but the taxi I got from airport sucked. 7 minutes of him talking on the phone to his friend? And nerve enough to give me the tip percentage right off the bat.