Helpful staff, great value. Free shuttle to airport is great, it is less than 10 minutes away.

Room was a bit noisy - next to highway, windows probably too thin/not properly sealed or isolated. It was definitely not terrible, I could sleep well, but still worth mentioning.

Location is super convenient for multiple destination goals if you’re sightseeing, shopping or dining and are willing to navigate transit options. Clean place to rest at the end of the day, budget friendly for me.

Some of the linens just need to be retired and replaced/up-cycled/donated. (Think: for washing your car, or donating to an animal shelter) Quite a few of my towels were patchy and threadbare in places, which is a thumbs down for paying $200+ a night hotel stay. Most of the staff are polite and friendly enough, but some gave off too many “don’t want to be here” vibes during front-facing interactions, and that comes across as poor representation for this business.

If you need a cost-effective stay near the Vancouver airport, this is a perfect hotel for you. The rooms were comfortable, there is on-site parking and the attached White Spot restaurant makes it unnecessary to go look for food. The staff was helpful and attentive. There is a shuttle at no extra cost. If you call the hotel from the shuttle area phone in the terminal, be patient as it can take several minutes to answer if they are busy. It’s about a 15-minute walk from the bottom of Granville Street where you can find other shops, cafes, and some restaurants.

Wait time to answer the shuttle phone at the airport terminal was quite long.

Great service, shuttle picked me up from the airport. I arrived much earlier than check in and my room was already ready. Great location, right near the airport and a little out of town so a lot quieter and better atmosphere. Bus stop right next to the hotel for easy access into downtown Vancouver.

Had trouble getting a hold of them via phone when requesting pickup from the resort but the shuttle arrived at the pick up spot even without me requesting it so no biggy.

The shuttle service. It ran on a half hour basis, which meant not too much time waiting at the airport. What I particularly apprteciated was the double step and grab bar to get into the shuttle as I have limited mobility. The driver also helped me in and out. The bed was very confortable, and the room well equipped and in a quiet spot.

Nothing we encountered, all went smoothly. Great place for an overnight between flights (as was our case), and I suspect it would do quite well for a longer stay.

We arrived very early on a Monday of Thanksgiving, not realising this was a public holiday. From an early morning shuttle pick up, our checkin time was at 4pm, but the wonderful staff there, particularly Ansh, who bent over backwards to get us in our room earlier and we were able to freshen up and have a nap before exploring. Thank you so much for all the assistance. From two very tired travel weary travelers, thank you, we appreciate you!

Not much we didn’t like, all was comfortable and great.

Seemed fine. Bed was great. But only there for 5 hours . Shuttle to airport was spot on.

Wasn’t really Properties fault. Flight was 4 hours late at Midnight. Arrived at 12.40. Taxi cost was $32.00. Ate into the really nice price I found . And no knock on BW but the taxi I got from airport sucked. 7 minutes of him talking on the phone to his friend? And nerve enough to give me the tip percentage right off the bat.

Close from home to get away from everyday life, so I did not need to "organize" the trip as much as with other trips. The location is very convenient for us. The access to things in the city is great.

I could have used a kettle instead of coffee maker. The White Spot which provides breakfast if you purchase the BF included option is very slow in service, so if you are in a hurry to get started early, better not use that option. We were not in a hurry, so it was okay for us, though.

I checked in late in the evening so I didn't get to spend as much time at the hotel as I normally would have. The staff were very helpful and friendly. The shuttle back to the airport the following morning was great. If we need to stay overnight in Vancouver again, I'll will definitely consider this place.

Free airport shuttle works well. Room was clean. Coffee available in lobby. Convenient for the airport.