Very helpful pleasant staff. we wanted a nice hotel that was not expensive and close to the airport due to an early flight the next morning. We also wanted complimentary shuttle/ taxi service, bar service, and to be able to eat in. The Pacific Gateway did not disappoint - they provided a taxi pickup and drop back to the airport; smooth checkin; a comfortable clean room; a very pleasant bar lady; and a good menu to select from. We were very happy to have stayed here.

The hotel website regarding the shuttle service should be updated to explain how it has been replaced by a very good complimentary Richmond Taxi service

The location is convenient and easy to get in and out. The staff at the reception are very friendly and helpful. The room is of descent size. Sixt car rental is at the hotel so we should have rented the car from Sixt with free taxi between the airport and the hotel is provided by the hotel.

Due to the strike of labour, basically no service. Hence, I think the room rate should be lower.

Fairly good location to walk to the SkyTrain station.....about a good 15 minutes walk away. The hotel reimbursed taxi fare immediately and gave us a voucher for taxi returning to the airport.

The hotel is undergoing renovations which we did not know about and we didn't realise that the restaurant and bar was not open on a Monday!, the day we were using the hotel also shuttle bus service not working but we were told to use a taxi and we were reimbursed, if we had known this before via an email it would have saved us going to different areas after a long haul flight to get transportation to the hotel.

The front desk staff person, the same on check-in and check-out, was terrific: helpful, sympathetic & efficient. Room was nice with a view of the water and marina, clean and fairly well appointed. Dinner in the restaurant was fine although it would be nice to have a restaurant with some windows at such a nice waterfront location. Shuttle was done by taxi which was faster than waiting for a shuttle bus to arrive so I was pleased at that choice by the Hotel.

Restaurant needs to have a water view. Chair in the room could be better: no arms and slightly stained. Cold water would have been a nice touch in the room fridge. Breakfast was from a take-out facility so a sit down, harbour view restaurant would be nicer.

Our rooms were ready when we arrived by noon, which surprised me. The manager on duty was GREAT! We asked her many questions and she helped us navigate. No shuttle but reimbursed for Uber. Rooms were on small side but clean and very nice.

Some hotel workers were on strike so felt bad for staying there but I didn't know when I booked it.

I feel so sorry for the remaining staff - an industrial dispute that’s been going on unresolved for 2 years, striking workers with placards at the entrance and nothing food wise at the Hotel. We were so well looked after and couldn’t have asked for better service. Thankyou.

Due to the circumstances we had to leave the hotel to eat.

Great location close to Airport. Room was very comfortable. Would have been nice to have a restaurant open.

No restaurant open yet and nothing close by for breakfast. Supposed to be food for purchase in lobby but nothing available at 7 am when I got up. Should be a nice property when renovations complete.

There was no airport shuttle operating, though we were not advised of this in advance (website said there was regular shuttle service). After waiting for an hour we finally called hotel to be advised to take a taxi and we would be reimbursed.

It was a real hotel with all the hotel amenities. It served us perfectly for our buffer day between arrival at YVR and the beginning of our Alaskan cruise. Great view of Fraser River! And perfectly quiet despite the proximity to a busy airport. ...And a bathtub was certainly a plus.

There were not many drawbacks. First, transportation. the hotel is poorly served by public transportation. It's pretty much a taxi ride anywhere from here. $10 minimum to get a lift to Sky Train Canada Line. There is no hotel shuttle. Another problem is the lack of on-site food options. There's nothing except a small coffee shop with limited hours..if there's no rental car, what would a poor boy do? Order some pizza from Pizza Hut. There was no microwave in the room and I believe the fridge was one of those less useful tiny ones without a freezer.

The room. The staff The location

The fact that the hotel was experiencing 'industrial action', which meant skeleton staff , some amenities not available and no shuttle service. It would have been nice if we had been advised of the alternate shuttle arrangements, "Take a taxi and present the receipt for reimbursement", and I could have asked for a receipt and received reimbursement .