On the way to Hotel from Airport by taxi. I was overcharged more than double ridiculously and even lost wallet. I didn’t catch the taxi and disgusting driver’s number. A staff at front desk tried to find taxi by all means. I could find wallet due to her. Although all the money in the wallet had disappeared I could take back my wallet lucky. I really appreciate her sincere assistance. I am sorry for not recognizing her name. This hotel is perfect and superb with helpful staffs!

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Everything , from the beginning to the end , the personal was very professional to them , we deal the checking and checkout with Mr Sheldon , we would like to give him a huge thank you for making our stay a dream we had the luck to have a upgrade, it was the best hotel we could stay , Many thank you , I recommend 1000%

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This is the second time I’ve stayed in this hotel; both times to celebrate the anniversary with my girlfriend. I informed the staff about the occasion after the booking so that we could have a little decoration in the room. I booked a room with view on the Pearl Tower, but we received a free upgrade to a suite with an amazing view on the the Pearl Tower and the river, and we were offered an additional bottle of wine and some cake! The staff was amazing; and the pool with the view on Lujiazui alone is worth the price. Excellent and rich breakfast. Honestly, could not ask for more! I wish to thank once again the staff for helping making this (again) an unforgettable night! Simply perfect

This hotel will make you live an unforgettable guest experience ! Rooms are very spacious with wonderful views and impressive amenities/equipments. I think I can summarize the incredible experience with these included services : - First full round of minibar (with a bottle of wine) is included - Daily laundry service for three clothes is included Swimming pool is impressive with very nice city views ! Last but not least : buffet breakfast is awesome ! The value for money is just....unbelievable !

Spacious rooms. Very comfortable bed. Amazing buffet breakfast. Restaurant staff and bell men provide a very high level of service.

Room was very cold, even after turning a/c off. Limited onsite restaurant options. Most of the reception staff were excellent. Some could improve their English. Unfortunately one reception staff was quite rude when my colleague enquired about extending the check out time. The gentleman originally served her was fine but this lady interrupted and was very rude.

The overall service of the hotel was very good. Did not have any unpleasant experience. Staff were very professional in their capacity and were helpful. The Executive Lounge was good and had a Awesome View. (Closed a bit too early 9pm) The complimentary Mini Bar was a nice touch though I had only 1 coke during my stay there. Did use the complimentary Dry Cleaning services for my suits (1 set a day). The indoor heated pool had lovely view next to the Gym on the 41st Floor.

Did not have anything I did not like. Had a great stay.

Breakfast is top. The design of the restaurant is so nice, it feels like luxurious and very comfortable. The waiters are very polite and friendly. The reception is also very nice, the housekeeping is very helpful. We loved to use the free laundry option, and the rooms and bathrooms are just stunning. The free bottle of wine is also a winner.

Maybe the baguette in the breakfast could have been more crispy, we did not get the best view from the room, but that would have been extremely expensive. So we understood. The place is just expensive, but in fact it is so much nicer.

Hotel was one of the best we have stayed in Shanghai. Amazing views and the club room is worth the extra especially if you haven't paid for the city view.

Having to swim with a swimming cap in the pool. We know it's China but most pools around the world don't require this. Some of the steam rooms etc. were closed or not repaired properly. This was a very minor inconvenience in a fantastic hotel.

Thomas Zhou from the reception’s service has been excellent from start till end. Hotel is very clean and every details from start to end is exceptionally well handled! Close from metro with 6-8mins walk and view of the oriental pearl tower was just a big wow!

Nothing, everything was too perfect for any flaws.

Had a pleasant and wonderful birthday staycation with Regent and we get free upgrade to premium pearl view suite room upon check in with complementary minibar items and wine. The day and night view of the pearl and shanghai city from our suite is awesome ! Not to forget to visit the pool as the view is amazing too. Love the Eau De Magnolia toiletries provided by Regent. Otherwise, staffs are very helpful and attentive , they will assist our issue when it comes to food order&delivery as a foreigner .