Everything was great! Especially the staff was kind and attentive!

Welcoming staff, beautiful and well-appointed rooms, and a prime location if you want to get to the river quickly. The view in the lobby is stunning, and I could have spent hours just exploring the unique art on every floor. The Langham delivers what it promises: luxury.

Although I was on a higher floor, I was still directly looking at a parking garage. I would come back if a room with river view was available. If I stood directly at the window, I was able to see the river, though.

I wanted to extend my sincere appreciation for the exceptional hospitality and service I experienced during my recent stay at your hotel. As a frequent traveler, I can confidently say that this was one of the best hotels I have ever visited, offering a level of luxury and service that truly stands out. I highly recommend it, especially for Middle Eastern guests. Not only does the hotel boast the best view of the city, but the attention to detail and care provided by your staff members truly made my stay memorable. I would like to give a special shout-out to Chef Concierge Philippe Gills and Alex Yu for their spectacular service, which added an extra touch of warmth and professionalism to my visit. Additionally, I would like to commend Armando and Marilyn at the reception desk for their efficient and friendly assistance. Thank you once again for a truly outstanding experience. I look forward to visiting your hotel again in the future.

The staff at check in were polite and helpful as well as the bellmen and the other staff we encountered in the hotel. Our room was spotlessly clean, the beds were plush and comfortable. The restaurant was good, we ate in the bar. The food was good.

The wait staff in the bar was not very attentive. There were very few people when we first showed up, but it took a long time to get waited on. We wanted another drink and our waitress never showed up. We had to ask another waiter to get it for us. Not what we were expecting in such a nice hotel.

Customer service is amazing! We stayed for my daughter’s birthday. They went out of their way to make the stay special for us by having a birthday balloon and bear in the room for her upon arrival and champagne for the adults to celebrate! The hotel is located near many of the most attractive Chicago spots, has great views and the staff is always helpful and accommodating. Rooms are always clean and well stocked!

I love everything about this property!

The hotel was amazing! The location was amazing right across from Trump's hotel which was huge! Our room was the best and the chocolate pastries for breakfast every morning with coffee. Chicago was a lot of fun!

The gentelman who was the guest service manager is the absolute best! For a very high end hotel everyone was super nice!

The room was perfect with an incredible view. I used the suite to get ready for my wedding and the staff brought chairs or makeup, tables for food, a microwave/fridge. They were very accommodating for us!

My suite was not ready at the check-in time of 3 PM. This was very inconvenient for me as I used this room as my bridal suite during my wedding weekend.

We did a 7 week tour of USA, covering 7000 miles, we stayed here to relax before we flew back to UK from O'hare Airport, Hotel was absolutely amazing!

Nothing to Dislike about hotel, But parts of Chicago, we would not visit again

The room was spacious and very clean. The location was excellent. The bed was fabulously comfortable.

The toilet paper was awful - really cheap and thin. Also they only had a Nespresso machine for hot water so making a decent cup of tea was impossible as the water wasn't warm enough - a kettle would have been appreciated. There was lots of wardrobe space but not many hangers and hardly any drawer space to store clothes.

The location of the hotel is exceptional, very central for access to all Chicago has to offer. The bar is very comfortable with fabulous views over the river and the staff are plentiful and very attentive. Our room was lovely and quiet with a very well equipped bathroom (inc bath). As you'd expect, the fixtures and fittings throughout are all top end and in beautiful condition. My husband's suitcase was damaged beyond repair during the inbound flight, the staff at The Langham disposed of the broken suitcase without fuss, which greatly reduced our stress levels and made a huge difference to our stay.

We booked a room with two beds, capacity of 4 people (3 used the room). Unfortunately, the beds were far too small for 2 adults, we are average sized (5ft 9in & 5ft 7in, both normal range BMI) so I don't know how bigger/taller couples would manage in them. This is disappointing, considering the cost of the room.