The staff manning all things food and beverage were outstanding. The pool was beautiful, and the outdoor bar. Enjoyed our time on the rooftop.

Management insisted I booked a room for two, despite me providing confirmation on my app and email. They proceeded to inform me only two of our group of four would have breakfast included, based upon my reservation. I again showed my confirmation. They then pushed the blame to Booking.com, which is false. At what point in this interaction is the guest made whole?

It was tastefully designed and easy to navigate to any of the inside restaurants and the front desk. The valet guys were extremely helpful and prompt.

The only thing we were surprised about was the shower floors had no non slip grips. My husband and I both almost fell in shower so we put the shower mat in shower instead of right out of shower door.

Location was good. Restaurant was amazing.

Rooms were plain and clinical looking. They didn’t feel warm or inviting in any way. Modern can be done with style. The set up of the hotel was less than desirable and one of the elevators was out for the 4+ days we stayed, which meant long wait times.

Great location. Easy walk to Broadway, Bridgestone arena and other attractions.

Roof bar closed too early. Asked for additional tea that never arrived. Asked for room cleaning on day 4 that never arrived. Auto Door to street only opened to go out not in. Had to walk around building to get in. Pool area closed for the entire stay breakfast is added cost horrible water pressure in the shower

The view, the location, the comfy beds and pillows, the hotel itself was gorgeous

The overnight valet was a little expensive but we already planned on paying for parking so that’s ok. That wouldn’t be a reason to not go back. I do recommend putting a microwave in the room but that’s it.

The room was spacious and clean. Beds were awesome. The lobby was very large and easy to hang out in. We were within walking distance of everything we wanted to see. The staff were very courteous and helpful.

The couch lost its function because it needed to used to hold suitcases which left the room with only one chair.

location was great. not lacking any amenities. valet parking very efficient.

there appears to be only 2 elevators in the lobby. one was out of service. the first day a lot of time was spent waiting on the elevator. on the second day we found out that a bank of elevators shared with the sister hotels is right behind. it would have been nice if the front desk could have told us when we checked in. After that, things were much better.

Location was great. Staff was great. Valet parking was fast. Room was beautiful.

It is expensive but seems to be priced similar to other hotels.

Very clean and convenient! Alisha at valet was amazingggg. Trai at the front desk was extremely accommodating and helped us with everything we needed even though we arrrived late at night. Had the best times of our lives and we will be back!

Nothing everything was a great! Alisha at valet was amazingggg

I love the hotel, it was extremely clean and beautiful. The area is very convenient and safe. They have luggage storage.

The cleaning service is every other day.