Everything about this place is exceptional from the check in to check out, the rooms, location, beds comfortable, showers great, beautiful lobby, halls, rooms, elevators,very clean, great service, great food in restaurants , especially the breakfast food and service,Bar lines is a fun place with great food and service. The only negative would be the two very snooty hostesses at Bobs steak house, attempting to make reservation with them , (they were not busy at all ) we walked in from side door from walking and shopping on way to our room and they came off like we weren’t good enough to eat there and were rude and snooty. We immediately cancelled laughed it off, and ended up going to bar lines restaurant in hotel as we had a couple previous times. The Overall experience was too good to let those two spoil it for an amazing hotel and otherwise amazing staff.

The location is perfect - you're right in the action downtown and can get to most places very easily. The whole team there are so friendly - my partner and I got engaged while we were in Nashville and the team went above and beyond for us to make it special. The room and the view was really wonderful as well with very comfy beds to crash out in after a long day out in the Honky Tonks! Beautiful hotel.

Gorgeous hotel, from the moment you arrive you truly feel you are on vacation. Staff were at the door to greet and manage luggage, check-in was a breeze. The location is perfect, just steps from Broadway and food and drink options as well as the Country Music Hall of Fame all accessible from the main lobby. Our room was lovely, great view of the city and comfortable beds. Rooftop pool and hot tub were perfect (would love to return in warmer weather for the rooftop bar!) Definitely recommend and will stay here again!

The property was a convenient walk to Broadway and all the entertainment, restaurants and shops there. The staff was courteous and professional, and the hotel was beautiful and busy which is a testament that is popularity. We ate at the in house restaurant Bob’s Steakhouse and the staff was exceptional! We had lobster tail and shrimp but no steak so sorry I can’t elaborate on that. Next trip!

I can’t say there was anything I didn’t like about the property.

The location, rooms, amenities and shared areas were super. We were there the weekend the titans played the packers so a great buzz. On Saturday night the barman at the lobby bar was the ultimate host. Barlines was a great bar on site and the bar man Ryan went above and beyond which meant we returned a few times. It's a great choice of hotel.

No information from reception at checkin. The barman at the lobby bar on one of the nights (long haired man) forced a large tip and was disingenuous in general.

The location was perfect for exploring downtown Nashville. It is very centrally located to all of the city's fun activities. Employees were helpful and friendly. I loved that there was a makeshift bar in the lobby of the hotel in the evening.

I don't have anything negative to say about the hotel. I would definitely stay there again. The weather was harsh when we were there. It snowed and was very cold and windy, no fault of the hotel, lol.

Location was wonderful. Easier for us 60 yr old to walk to most places. Liked the onsite food options.

A tad loud from around midnight to 1 or 2 from I'm assuming Broadway? Even above fan "white" noise still could hear both nights. We were so tired it wasn't too bad. Alot of Packer fans! I mean alot! Had no idea. We came down for anniversary and Nashville soccer game. Some local people didn't even know that Nashville had a soccer team....sad. We were asked if they were any good? Lol......we support FC Cincinnati.

The location is great, attached to Country Music Hall of Fame. This hotel is in walking distance to Broadway and many restaurants.

The Valet service was supposed to charge $60 per day but it actually was more and when I questioned the fee they said it had to do with space etc so sometimes it could be $10 more. We were checking out and I really didn’t have time to question it or argue about it

Downtown Location was in easy walking distance of most attractions and places to listen to live music at every turn! Well appointed room- restocked water and coffee every day, fresh towels. The staff was very concerned with the comfort of their guests. Good dining places and connected indoor walkway to the country music museum! Quiet rooms even though it was a busy graduation weekend and mom’s day!

Location was perfect! Beds very comfortable. Phillip who checked us in was wonderful and so was Devin the bartender that worked at the attached sports bar.

Two days in a row our rooms were not cleaned. They came very late and we were already back at the room. It may be because we were are on higher floor. They did however replace towels etc. Rooms were very nice and we kept it clean so not a huge deal. One thing I will say is we stayed 5 days with two rooms and when we asked for a late check out they only gave us an extra hour. We had a late in the evening flight and to stay 2 hrs would have been an additional $75 and any longer almost $300. I think for the amount of money we spent we should have received a little better service in that regard. We even asked just for one room but did not budge. AGAIN, Phillip was amazing but unfortunately we only saw him our first day and he went above and beyond to be accommodating. A complete class act.