This property is a hidden gem!! Everything about it was just luxurious!! I was hesitant to see its location was next to a train station but we never heard it (or saw it) and we had views looking out over it. Love the free Matcha/coffee station and at different times of the day they will have different freebies for you to try. Eg. Ice cream, yakult, juices, teas. The private onsens are magnificent! Make sure you spend the time checking them all out, we didn’t make it to the public ones. The whole resort has tatami flooring so no shoes while walking between room/restaurant/onsen etc. you’re instantly immersed into Japanese culture. Next you can hire a Yukata to wear around the resort (and outside if you dare) so you also look the part. Pack lightly, unless you’re venturing outside you won’t need much clothing.

We were disappointed that we didn’t get the free noodles served between 10.30pm-11.30pm. The line up was huge! I’d suggest lining up early - it’s very popular. You will also be up for extra charges outside of the booking.com room charge. One charge is a local tax and the other is the hot spring tax. All up for 2 people for 1 night we were charged $7AUD, so it wasn’t a lot but just not expected. Staff spoke ‘ok’ English but locker numbers and room numbers are all in Japanese symbols.

This is a very traditional onsen. Dated, but that's the charm of it. You will find many local Japanese family staying here. There are five private baths and they are easily available. The water is very hot, so nobody stays there long. For western tourists it is very exotic - from the sleepers and clothing they give you to Japanese style breakfast.

We appreciated the Japanese style breakfast, but could not enjoy it. It is not hotels fault by no means. We are not used to this type of food in the morning, even though it was amazingly presented and very authentic. We ended up in 7/11 next door ( it is very convenient!! ) buying yogurt and croissants.

Loved our stay here. The room whilst small was lovely. We made lots of visits to the onsen, I think it was great they were private onsens with a queue system. Perhaps one of the baths was a little on the unclean side, but they certainly seem to clean them daily and it didn't bother us too much. Generally the onsen was great, with lots of different styles, and nice to have some that were open-air. lovely option for free ice creams as well, a nice touch. We would have made use of the late night free ramen too but it wasn't clear where to go for this. But overall a lovely stay. It's just opposite the train station so incredibly convenient and staff were incredibly helpful especially with help forwarding our luggage to the next hotel. We loved that the whole hotel was mainly tatami mat flooring and that you had to take off your shoes at reception. The traditional japanese breakfast was also brilliant, so many seasonal dishes, very filling! I would wholeheartedly recommend the Sagano romantic train and Hozugawa boat trip, and Takara sushi just down the road (5 seat sushi restaurant run by the loveliest couple, who were very nice, excellent hospitality, and delicious food. They were very complimentary of our limited japanese). It's also a good place to stay for people heading to the bamboo grove, and convenient so you can go at less busy times. We also enjoyed a trip to Saihoji temple about 30-40 minutes walk away, as well as Otagi nenbutsu-ji temple to the North.

The hot springs are fantastic. So is the view. The facility is clean although aged, but best maintained. The service is excellent at dining and room cleanup. Many small things that keep the guests in heart are appreciated. For example, they provide pajamas for kids. Also accommodating kids at meals.

It might need some renovation soon as molds were visible especially in the bathrooms. Wish during booking it could allow a simple click of meals included or not for each day. Currently, you either book the entire stay with or without meals or have to book separately for different needs of the days.

The friendly and helpful staff, breakfast (Oishi), the late night ramen(it was perfect timing as we got hungry around the offered time as there were no restaurants around that were open), the private onsens on the 1st floor had several choices to chose from (although we had an in room osen, we tried the private onsen on the main floor that was out doors). I would stay at this hotel again.

We attempted to reserve a massage treatment over the phone, however we were told we need to come in person at 5pm to make an appointment. It was difficult to communicate on the phone. In person it was easier to communicate as they used a translation app on their iPad. Massage was excellent.

Wonderfully relaxing stay, that really made me feel welcome. Staff were superb, and while there was a lot to keep in mind (taking off shoes, japanese ettiquete for bathing and dining, figuring out japanese buttons!) there were english instructions on most things. There are a range of private baths, including a sauna and a radium bath! I used these due to having tattoos, but did not feel left out at all. The meals were very good, very tasty and so filling!! You'll want to make sure you have room for all the delicious food! The room was spacious with a balcony and the setting very peaceful. Even though it is very close to the train station, it was very quiet! The location is close to bamboo grove and monkey park, as well as many other temples, shrines and places of interest if you want to avoid the crowds

Location is great especially if you want to hit bamboo forest early morning, it’s a short 25 mins walk from the hotel, facilities from hotel are good, the bed is pretty comfy, plus you got the experience of traditional ryokan. Check out the yukata rental however I don’t think they have enough for everyone so it can be sold out in late afternoon. We tried 3 out of 5 of the private onsen, it was fun enjoyable experience and then enjoy the free ice cream + ramen + hot drinks afterwards. Also what an experience on the kaiseki dinner.

Dinner options might not be everyone especially who does not big fan of fish but it is expected. I just Wish the price point would be cheaper so we can stay longer.

It’s at a very quiet location, but also very near the train station so getting in and out of the area was easy. Walking distance to the Arashiyama bamboo grove. Close to cafes and restaurants. The resort has private onsen baths with different themes. I only managed to try 2 of the themes during my stay but got a peek of the others and they all looked great! They also have a public onsen but I didn’t get to try that. The private baths are great for those who have tattoos cos you’re not allowed to use public onsens if you’re inked. They also have a lot of free stuff such as free ice cream, yakult, hot and cold beverages, ramen for supper, rental of yukatas.. we were very happy with our stay there!

The inside of the rooms were abit old. Like there were scratches on the wood and all. But it could be part of the traditional architecture that’s why. No biggie. Would be nice if bottles of water were provided but there’s a store nearby that you can grab supplies from.

Incredible customer service, calm and serene environment and great facilities without ever getting too crowded. Best part was the private onsens we could make use of as part of our stay. Loved being able to roam around the resort in our jinbei, yukata and socks provided by the hotel. Unlimited ice cream lollies and refreshment plus late night ramen was a real treat. We stayed here for our honeymoon and were gifted a small present upon check in which was incredibly thoughtful and sweet. Easy to get to and conveniently located right next to Togetsu Bridge in Arashiyama but quiet enough at night to feel like you've escaped.

The outdoor smoking area has a tendency to carry smoke smells to the outdoor onsens so not ideal as it impacts the enjoyment.

This is a superb place to stay after walking around the very busy area of Arashiyama. It is a quiet spot with superb facilities and a choice of two train stations (one right next to it and another 10 minutes walk away. The private baths were part of the initial attraction but to be honest, I liked the public bath better as there was a bar of scrub salts, sauna, and other facilities in addition to the traditional onsen facilities. There are free drinks and all the toiletries needed to enjoy the experience. I made a mistake in my booking and was worried I would have to book a different hotel, however the staff was very helpful and accommodate this eventuality. We did not try the restaurant as the area offers plenty of cafes, restaurants and snacks.

It was a perfect spot and I would love to visit this place during the autumn when the nearby mountains are likely to display an amazing rainbow of colours. Although the hotel is in a busy area, it is incredibly quiet.