Great location, beautiful area, good size rooms. The hotel was very clean and aesthetically pleasing. Great facilities and breakfast quite sophisticated. Quiet at night and very close to Hankyu train station, a starting point for exploring Kyoto. We really enjoyed staying in Arashiyama Hotel following a few days in Tokyo, and we would happily stay there again. The staff were very attentive and professional.

We wanted to forward the luggage to our next hotel, but the company the hotel uses does not deliver to all the locations ( Tokyo, Asakusa specifically) and we spent several hours trying to find an alternative. There are quite a few Yamato Transport locations in Arashiyama, but all of them are quite far from the hotel.

A nice, comfortable and quiet location. Near the train station and with a nice view on the river and the bridge. Very friendly and supportive staff. They made a superb breakfast. As I spent two weeks in the hotel it was a pleasure being able to use a hotel's bycicle

Only Japanese programmes on television. As there are also non Japanese speaking guests in the hotel I strongly recommend that access is made possible to e.g. CNN or BBC-world. A lot of unnecessary plastic is used in the hotel. In order to contribute to less environment pollution e.g. covering glasses with plastic and putting clean towels in a plastic bag can be cancelled.

The view from the room was straight to Togetsukyou bridge, absolutely breath taking. The staff was very friendly, respectful and helpful. I was given a discount code for the nearest onsen and was able to leave my luggage the next day at the reception for some time (I wanted to walk around Arashiyama a bit more before moving to my next location). The breakfast was in Japanese style - very healthy and tasty. The room was clean, spacious with comfortable bed. Honestly nothing bad to say, I really enjoyed my stay at Arashiyama hotel and probably will use it again if I have an opportunity.

Nothing

The staff was amazing and accomdating for English Speaker. Room was large and my unit had a vaulted ceiling which is super rare in Japan. Location was superb, walkable to the main streets of Arashiyama. View from room fantastic. Sound of the waterway below was soothing for me (windows can be closed to muffle sound). Local Onsen was just down the street and was fantastic. Japanese traditional breakfast with coffee available was amazing. I had it for two days and it was superb. Pro Tip: (weather permitting) ask to have breakfast out on the patio for amazing views.

Nothing.

Loved this hotel, staff were amazing I had enquired about laundry facilities but they advised they did not have any which was fine however on checking in they had given me the location of nearest coin laundry and a little map to show it was only 3 minute drive away lovely touch, we had a car so was important to book parking space in Front of hotel (only space for two cars) but worked perfectly.

Sometimes when a place is so great I am torn between keeping it a secret and shouting its merits from the rooftops. Guess I am going to shout from the rooftops just how very great this property is because they deserve the praise. The staff were AMAZING. Okada went above and beyond to help us out with times, and restaurant recommendations. They gave us a special treat and served us a wonderful breakfast. Everyone was just so nice!! It was quiet, perfect location, clean, and super comfortable. I think it might be my new favorite place to stay.

Wish I could have stayed longer.

The room was quiet in that you could not hear other visitors. There was some noise from the weir on the adjacent river but the hotel has good double glazing so it was just a background hum. Comfy bed, spotlessly clean, fluffy duvet, warm room and very helpful, pleasant staff. I did not have breakfast as visiting relatives. Great view of the mountains - see view from my window below. Lift. ( lovely cake shop/cafe nearby - open 11 - 5)

My only minor criticism is could the hotel provide instructions in English for the heating zapper?

This is one of the best hotels with some of the best views in the Arashiyama area.it is a but pricy but if you want the views then so be it. Pay the price and enjoy the views. I would highly recommend staying at this hotel. The staff are very helpful and can speak a but of English. They also use a translation device to help communicate better.

.there was not running top for water. The hotel provides free bottled water. Also the toilet was a bit small.

The view of our hotel room during our Autumn stay was unbeatable. It is by the river so hearing it flow adds to the relaxing ambiance. The amenities were amazing - we appreciated the free hot packs and the leg and foot relaxing patch that was replaced daily. Staff are warm and friendly - special shout out to Okada for being helpful during our stay.

Nothing really but informing taller and bigger travelers that the toilet and bath is small so might be a tight squeeze.

The location and breakfast were beyond satisfying. The hotel is ideally situated for visiting Arashiyama, and the river view from the window is stunning, with pleasant sounds of the water. During my stay, it rained quite a bit in the early morning, but the soundproofing was so good that I didn't even notice until I opened the window. The sound of the rain and the flowing river was quite loud and surprising when I did. I highly recommend including breakfast; it's better than many high-end restaurants, beautifully presented, and delicious. However, the pickles might be too salty for some; if you prefer less salty food, I'd suggest informing the front desk in advance. The room might feel small, but considering the price and typical room sizes in Japan, it’s not a major issue. The staff are incredibly friendly and go out of their way to assist with any inquiries, not just about the stay but also regarding local facilities and transportation. I felt genuine kindness from all the staff members, making it a wonderful experience.

If I had to point out a slight drawback, the 10 AM checkout time felt a bit early. It would have been more convenient if it were around 11 AM, allowing for a more leisurely departure. However, after checking out, I was able to leave my luggage with the staff and continue sightseeing in the area, which was great. The staff were very accommodating and made the process of storing my luggage hassle-free.