New, clean, comfortable.

I could not find my room key card. They charged me 2000 yen for it. Given I paid 950 euros for one night, I thought its utterly stupid and disrespectful to charge 15 euros for a key card. Total lack of judgement.

Staff enthusiasm and professionalism. Clean and modern room, but the stairs up and down for toilet, shower and plunge tub was a bit too much for people in their golden years. The drinks in the mini fridge as complimentary was nice; and the late after dinner snack of egg sandwich was very good.

The stairs up and down. The plunge pool was too small for 2 persons. The dinner meal was creative with 10 courses but 9 of them centered around wagyu beef, which was way too much beef. Didn't like eating raw beef sashimi in 2 of the courses. Liked to see more fresh local fish, seafood, and or vegetables.

The breakfast was great and authentic. Definitely just enough and not too much food.

It was a bit removed from other parts of the city by foot. It took some initial navigation to get used to transportation to and from the bus station, but figured it out.

We really enjoyed our stay at Nazuna Kyoto Tsubaki st. The accommodation was beautiful and really comfortable, we loved the stocked fridge and the reed diffuser which is free for you to take home (its smells wonderful and we can’t wait to open it!). The staff were friendly and very attentive and explained everything to us on arrival. The breakfast was also lovely and very filling. This is the first hotel we’ve stayed in in Japan where our 9 year old was given a separate bed which was a welcomed relief (it isn’t a standard in western countries and something we have never experienced in other countries)

We were offered a complimentary gift (late check out, plum wine or another option). We asked for the plum wine but it wasn’t given to us. We didn’t ask on check out as we’d only got a rucksack as our luggage was in Osaka and it would have been awkward to carry for the remainder of our time in Kyoto

We loved the room! It was definitely a treat to have a bigger space in a room for a little while after several small hotel rooms. The room was beautiful and comfortable, and the traditional exterior was a dream. Of course one of the main reasons we booked this was to have a private onsen which was much needed after days of walking. It was really nice to be able to choose your preferred temperature. Additionally, we absolutely loved the dinner you can book at Bungo restaurant - highly recommend this! My partner had the full wagyu menu and I had the other meat menu which included sushi. My partner is a meat lover and I don’t eat meat as much but we were blown away by the menu, the combinations of the dishes and taste - we reminisced the menu the whole day today! We were also pleased that the chef still adapted the dishes to your preference; I like my meat a bit more cooked and this was no issue at all. The staff was super friendly and welcoming!

The facilities and hospitality are excellent. The Ochazuke breakfast was delightful and the restaurant itself is beautifully fitted out. We were in a private dining space since we were 5 people and it was absolutely divine looking. The staff were extremely helpful but wonderfully discreet in appearing only as required. The food was exquisite and almost too beautiful looking to eat. It was a visual delight for the senses. The bedrooms are well fitted out and very comfortable. The pyjamas are soft and beautiful and having one's own hot tub was luxurious and relaxing. The lounge is excellent with free flowing wine and sake for a few hours each evening. The staff are extremely polite and helpful. We enjoyed the tea blending session in the lounge in the evening. We didn't have time to book in for a kimono tying class but we would love to do it when we return next time. Thank you for a wonderful stay, Nazuna Tsubaki Street. we will definitely be back for a longer stay.

The lack of space to open out suitcases in the rooms, especially if 3 people are in one accommodation. It would have been nice to have some more savoury snacks in the lounge for those of us who don't like sugar. It is a small lounge so it can get overcrowded in the evening. Clearing up used glasses and plates more frequently would have been good too.

The greeting and initial tea with intro to the location and amenities was really great. The dinner and breakfast were very very good. Dinner was exceptional in fact. The private bath outside the room was really fun and nice to have. The beds were great. The staff was amazing.

It was a little too expensive in my opinion for one night stay. But, it was such a memory maker, that I am glad we did it anyway. Everything about it was memorable, and I would do it again (even though it was expensive). And, lodging is expensive everywhere around there, so it's the norm. And you get more by paying more at this spot.

Breakfast was very good and location was also good. Room was very comfortable and outdoor bath was outstanding.

Check-in was a bit awkward. We left our bags because our room wasn't ready and went off to explore. When we return much later and very tired, we were told the bags were in our room. We found 3 of our 5 bags in the entry room. I went back to the front desk to inquire about our other 2 bags and waited quite a long time for the previous shift to be contacted. It turns out the other 2 bags were in our room, but placed around the corner in a little cubby.

The hotel is a haven in the middle of Kyoto. The staff was extremely friendly (special mention for a charming Japanese young lady who had studied in Spain, and having learned that one of our sons liked Real Madrid, went our of her way to print tickets, the typical fan song, etc and deliver it to his room the next day), all perfectly fluent in English. The breakfast was delicious (choice between Japanese or Western-style), served in a private room for our family. The rooms come look like traditional ryokan but with modern equipment, including private outside hot baths, shower, etc. Definitely recommend!

This was by far the best stay that we have ever had. The service was exceptional and personal. We were celebrating an anniversary and a birthday and they left us a beautiful note and flower pedals on the bed. The next day they gave us a personal letter and a map of the city with destinations and historical photos. It was all personalized. I think the hotel staff stayed late to make this for us. Then at breakfast we had a blast with the traditional Japanese meal. They showered us with more cards and gifts and made us feel like royalty. This was an amazing experience.

nothing. This was fantastic.