We had a fantastic stay at this hotel. From the moment we arrived, the staff were warm, welcoming, and extremely helpful. The room was spacious, impeccably clean, and well-equipped with everything we needed for a comfortable stay. The bed was very comfortable, and the quiet atmosphere made for a great night's sleep. The hotel’s location was excellent — close to major attractions, restaurants, and public transport, yet peaceful enough to feel like a retreat from the city’s bustle. I especially appreciated the attention to detail, from the quality toiletries to the thoughtful touches like complimentary water and coffee. Breakfast was a highlight, offering a wide variety of fresh, delicious options. The service throughout our stay was consistently attentive without being intrusive. A standout feature was the excellent Chinese restaurant on-site — the food was authentic, flavorful, and beautifully presented. Overall, I highly recommend this hotel and would definitely return on our next visit. It’s a perfect blend of comfort, quality, and excellent service.

It’s an elegant and lavish hotel in the business district of Umeda, some 5 min walk to Osaka station. The rooms are located from the 24th floor and above, so you‘re guaranteed sweeping views over Osaka. As customary for The Ritz-Carlton, our room was spacious, beautifully appointed, pristine clean, with lots of nice touches, Dyptique toiletries. Our New Year‘s Eve‘s dinner at La Baie was above all praise- excellent service, delicious food and a refined ambience. Equally, the food was top-notch in other restaurants we visited.

A delay in our luggage delivery to our room - after 2 calls to „At your service“. Crowds/ queues at breakfast at Splendid O

We enjoyed absolutely exceptional service from from the Ladies and Gentlemen at the RC from start to finish; it was the perfect example of anticipatory hospitality. Nothing was too much trouble with small important details having been thought through, including fully under-cover access from the metro station to the hotel door - great for sheltering from rain or excessive heat! Our top floor corner room was beautifully appointed with a large, comfortable bed, chaise longue and seating area, and spacious bathroom with separate shower and a nice deep bath tub. Housekeeping ensured the room was kept clean and tidy every day, including refreshing the room each evening with a turn down service. We enjoyed the extensive breakfast buffet offering, which comprised both local and international dishes. We visited The Bar a few times for pre-dinner cocktails and were impressed by the range of drinks available and impeccable service. We booked a Kaiseki dinner in the Hanagatami restaurant as a treat and were so glad we did. A beautifully presented, multi-course meal which was elegantly served by a charming young lady who helpfully explained each dish to us.

Whilst in themselves, the indoor pool and outdoor Jacuzzi facilities were clean and pleasant, a minor niggle was 'flow' from changing room to pool and back which involved having to walk through the Wellness Centre reception both times. A more direct route from changing rooms to poolside would have been ideal. The only other observation we would make was that, for average size European guests, the in-room robes and pyjamas were rather too small. Perhaps a selection of sizes (or the opportunity to request larger garments) could be considered by the Hotel.

incredible service - from the moment we left our car and even beyond checkout, our every need was carefully attended to including booking my daughters and I in for a private teeppnyaki meal in their Japanese restaurant. Suite was large and had all the amenities you require and more including pjs and dressing gowns. beds were very comfortable and room service meals were extremely good. Spa service (massages) were some of the best we have had. However the standout throughout our stay has been the incredible service and I would like to say a very big thanks to Simon the Hotel Manager who went above and beyond to ensure we were looked after and comfortable. Not only were we allowed to check out an hour later than normal but Simon made sure that we had a comfortable place to relax while waiting for our flight and gave us great hints and tips on what to see in Osaka during our stay. Without question the best experience we have had at the Ritz

There was no negatives at all

Classy hotel, with well trained, professional and polite staff. Concierge desk was very helpful in making reservations for a jazz club We had a corner suite with a fantastic view of the city and harbour. Spacious, well-appointed rooms, large bahroom, ample closet space. Located next to (and directly linked with) Herbis Plaza with plenty of interesting restaurants in the basement. The underground link also connects the hotel with Osaka station.

Nothing really. But perhaps you need more facilities for toasting bread at the breakfast buffet, as there was usually a queue and one had to wait a bit for the toast.

Great location, conveniently located next to station, the staff here are god gifted people to humanity. They are kind, humble, attentive, thoughtful, caring and will go above and beyond. If we ever visit Osaka again this is the only property we would stay at. Just wow. Also had dinner at their Cantonese restaurant last night and it ended up being the best Chinese dinner I have had in my life. Just amazing overall experience from start to finish. Miss them and having serious withdrawals at the moment.

Everything was spectacular, the staff specifically the doormen and Mr. Lee, the staff at the lounge they made us what we want even if not available at the menu. Also i forgot my watch and they sent it back to my country which we really appreciated

Nothing

Everything went well. Right from check in to check out. The staff was just excellent. The staff at the Lounge Bar and at the Splendido restaurant were extremely warm and were always looking after us. The Concierge, the bell staff and room service everyone as just excellent. Mr. Simon Finch was super welcoming and very warm and ensured our needs were met.

Room was a bit small and despite my Gold Elite member there was just "upgraded" to higher floors.. Breakfast was simple not much choice . We had dinner at the French restaurant and it was very good. Location required car transportation to m out places

The breakfast was a bit dissapointting. I look for oatmeal which most healthy people take but couldn't find and asked for it the waitress said ok will bring to table 15 mins went by nothing I asked again to check and he brought Hot milk

The Ritz-Carlton Osaka did not disappoint us, as we have experienced other properties from this brand. It was consistently comfortable, classy, and the staff were always ready to assist. The breakfast could use some improvement, but aside from that, we had a wonderful time.

The breakfast could use some improvement.