We had an incredible stay to finish off our trip in Mexico. The staff was very welcoming and helpful. One person who stood out was Joaquin! During our stay we had a variety of options of where to eat but we found ourselves always wanting to go to the buffet where Joaquin was. He went above and beyond to make sure we were happy with food and out stay. We will be coming back and are hoping to see him upon our return.

The receptionist was a bit dismissive, while we understand we got there on a Friday at a busy time, it would have been polite to have been acknowledged and better communication.

Alejandra was amazing, as well as Paul. We were upgraded, which was a lovely surprise. Our suite status allowed my friend and I access to The Hacienda as well, which was a nice option. The folks working here made it a very nice stay despite some of the food stuff I mention below, which could be unreasonable expectations on my end as I've never stayed at an all-inclusive before.

The buffets (especially the fruit) had flies all over them, not extremely appetizing. The chilled items weren't really chilled also, couldn't trust the yogurt and ceviche much. When it rained, there didn't seem to be much infrastructure for guests to navigate that (one umbrella station near the front desk) and there were buckets catching drips everywhere. Maybe some of this will change as the hotel is shifting in November from a Hilton property. However, the Hilton benefits I had as an Honors member were the best part? Hard to say how the hotel will be in the future.

SERVICE, excellent service from the staff. There was not one person that we can complain about.

Installations, food, rooms restaurants. Cafe !!

Great

Long wait to get into restaurants Food only ok Not good for a long stay

We were upgraded to the adult only side—the Hacienda. It was very nice. The adult only pool area was the highlight of the trip.

The food was not great. It was mainly there to keep you alive. Poolside snacks were the highlight. All of the bars closed very early except for the lobby bar. All restaurants were reservation only, except for the buffet which made it difficult for any last minute plans.

Adult section and German at the pool.

Room phone did not work. Almost imposible to make dinner reservations.

Everything!

Nothing

Great location and such a clean facility. The food was always good and freshly prepared. The staff was so great and always accommodating. Room was sufficient size and very clean. Wonderful view of the ocean.

There is some construction going on but they were pretty quiet as it was being worked on.

The view and aesthetics

The tv didn’t work

Rooms and warm pools

No activities at all on the hacienda Hotel