Location, friendly staff, interior of the hotel (although some renovation needed)

The one very weak point was restaurant. Not professional service, food without taste, served in very poor way. No beer, even if was in the menu and on the promotion poster in front of restaurant.

We had a suite that cost us about $69 Canadian per night. It was spacious, had a refrigerator, and it had a nice large flatscreen TV that we could plug our iPad into and watch YouTube movies in English and news. Also, because the swimming pool was out of order, we got early check-in on the first day at 9 o’clock in the morning. That was great as our flight came in at 7 AM. (No extra charge) Even though they don’t have a pool, (due to construction, temporary) they let us use a sister pool down the street that was very nice at Maria de Loudres. When you stay in the suites, which are right above the reception area, you get great Wi-Fi in your room. When you stay in the other cheaper rooms that are far away from the reception area there is basically no Wi-Fi.(last time we stayed for a week in a room that was cheaper, but had almost no Wi-Fi.)

The bathroom lacked the shower curtain. Also, sometimes it smelt bad. There is no microwave. And sometimes karaoke, would start to to make noise from about one in the morning to four in the morning was quite loud even with the window closed.

Older hotel with alot of charm and cultural history., clean large room, hotel needs update which it is doing. Garden area around pool needs to be cleaned up, alot of dead garden debris, pool is refreshing. Staff very nice, respectful. Very close walking distance to ADO bus station and shopping markets, and places to eat. Spa was really nice.

Our room was on top of the karaoke bar which played quite late into the night.

Staff was very nicea and the suite was okay.

The pool is outdoors so it doesn't have any type of heater, meaning the water temperature will depend entirely on the outside weather. It isn't exactly specified for which means one may not be ready to go to the pool after the beach at around 18:00 and feel the water at 12°C.

The art is beautiful and so is the location! It’s really close to markets and a family friendly park with a food court. There is parking.

The room was really musty, don’t prepay for breakfast it’s not worth it, and there is still no pool and lots of construction. Also the towels sucked esp for somewhere that says they have a spa.

I love the location and the Hotel is beautiful full of culture and the art is amazing every where inside and out. I also enjoyed the restaurants, spa, theater and coffee shop that are in the building. The front desk employees were very helpful and nice. Housekeeping was very nice too. I was able to walk to the convenience store and to the Mercado's. I also enjoyed the ADO public transit which was 3 blocks away. I felt safe at all times and I plan on coming back to stay again. Thank you the price was awesome 👍

It was a little moldy and could have been kept up some.

Nice hotel for the money ! Great water pressure and hot water! Many restaurants within hotel and 2 minute walk! 😎 Súper Helpful Staff ! Older hotel but big pool spa , English speaking staff! Would stay there again! Great Atmosphere , wonderful garden area and relaxing!

Room needs a little TLC ! But for the money great deal!

The location is very central, just a few minutes from the ADO station.

The hotel has some aesthetic details that make it look old. Sometimes the staff did not have much information about how to get to some places, which surprised me as these were common questions about how to get to the parks or Playa del Carmen.

This hotel and staff were extremely friendly and helpful! The hotel is beautiful and pictures just don’t do it justice. Definitely highly recommend!

The restaurant is overpriced. I ordered the chicken tacos and they didn’t even give me any hot sauce. I had re request a chopped up habanero to help give it a kick The cafe didn’t seem to have much to offer. The food was mediocre. However, they didn’t even have creamer for the coffee and didn’t provide any tortillas for the eggs until we asked. They were friendly, just wasn’t what I would expect for the elegant ambiance. For a short walk around the hotel we ate at many of the taquerias that had exceptional food for way less and they give you much more in proportion.

we spend an afternoon and a night, had a breakfast in the morning, before leaving Mexico via Cancun airport. location is great for this purpose, short walk from ADO station. rooms are quite spacious, kids were impressed with the 'decor' of the place and enjoyed the pool very much. the staff was nice and efficient. breakfast in the hotel cafe was good and inexpensive (85 pesos for scrambled eggs with ham+american pancakes).

it could be way nicer with some maintenance.. there is no lightning in the shower/toilet part of the bathroom, there was no toilet paper when we got there, no glass for toothbrushes. wifi only in common areas, not in rooms.