Great location with wonderful and pleasant staff.

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The staff was excellent. Ouahiba & Mikala on the front desk were outstanding, very helpful and friendly. They are true assets to this hotel. It was very hot during our visit and the room air conditioners worked great. The beds were very comfortable with excellent linens.

The only downside was the lobby & common areas were not air conditioned. It was not terrible since little time was spent in these areas. The hotel is in a pedestrian restricted area and getting to it by car requires getting into the restricted area. It would have been good to have this highlighted before arrival.

My room was very comfortable and the area was so quiet at night. I liked the choice at breakfast, the pastries and cakes were delicious. The ethos of the hotel was very good and the staff were exceptionally friendly and helpful. The location was perfect, especially for someone travelling alone with restaurants, shops and trams all close by. I would have no hesitation in recommending this hotel for a perfect stay in Bordeaux.

Nothing, I thoroughly enjoyed my stay at the hotel.

Wonderfully helpful, knowledgeable staff, very good service. Terrific cocktail bar, very interestingly decorated, great staff, great service, very helpful with recommendations on their food & wine. They presently use this room for breakfast & again, lovely variety of breakfast food. Location is great for walking, catching a tram &/or to organise taxi collection.

Sadly people noise from the street was loud & continued to disturb sleep through the night. Despite closed windows, it didn't help & during summer months you may wish to leave open for air. I believe there are plans to refurbish the rooms & that would help as the size is snug & hanging clothes up is a process of maneuvering a door etc..

Location was very good. being able to change rooms without additional cost when we discovered that the room with a terrace only have a small double bed. Very tight spaces made managing luggage difficult. We were given a more spacious room without fuss. This had more space and was much more comfortable to meet our needs. We found that the terrace looked out onto construction so wasn't particularly valuable. Possibly useful for those who smoke and travelling solo. Staff were excellent, helpful on directions to landmarks, and generally kind and understanding.

The original room was very small, and as was explained rooms with terraces (albeit a very small one) were on the smaller size. That would have been OK but for the very small bed. Not suitable for two people. I possibly missed reading about the size of the bed when booking - but am very alert to it now.

THe hotel looks like something out of the movies, it definitely has the wow factor :) The location was fantastic, we were able to get to everywhere we wanted very easily, and mostly by walking. The rooms were comfortable, even if on the small side, the AC worked great (and was very important!) and the staff were all nice and helpful.

THe rooms were very small, especially the regular double, and the breakfast was not worth the money. We tried it for one day, and then moved on to eating outside.

The staff are very professional and welcoming. The breakfast is varied and delicious. The hotel makes a good effort to recycle (waste bins are divided into sections) and use reusable containers for drinking water and yogurts. Well furnished and decorated; quiet. I chose a rate including breakfast which was good value.

A couple of design problems in the bathroom which was too narrow for me to comfortably brush my long hair! Also, water seeps between the sill of the shower and the bottom edge of the glass partition threatening a flood, but by my second shower I had learned to use the bath mat to dam the flow. The room entrance door does not fit well - light comes in from the corridor.

Staff were so friendly and helpful. Rooms are very clean and comfortable with TV and WiFi throughout. The shower was very nice with a rain showerhead fitted as well as an adjustable hand held shower head. We also enjoyed the breakfast which had a selection of croissants, locally made jams and honey, fresh yoghurt, selection of cured meats and cheeses, cereal and a selection of cakes including mini caneles :) There is a lift available which was good for my elderly mum.

Note that the bathroom and toilet are separate with no washbasin in the toilet. This might be usual in France though, unsure as it's my first time :)

We stayed at the Grand Hotel Francais for one night located in the city centre of Bordeaux. The location is accessible to main shops, restaurants and tram. The hotel staff were friendly and helpful. The room was modern and spacious with a very large bathroom. The breakfast was very good, with a lot of variety, great coffee and eggs to order. We would definitely return to this hotel.

This is a great hotel to visit Bordeaux. The hotel is very centrally located so it's easy to walk to all sites nearby. The staff was very friendly and helpful. They went out of their way to make sure we were taken care of. We did not have breakfast in the hotel so I cannot comment on that. When it was time to go to the train station, the staff arranged a taxi for us and was there at the time requested. There are plenty of shops & restaurants nearby. Highly recommend this hotel and I would definitely stay here again.

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