The staff were extremely friendly, helpful and polite and went over and above. The location of the property was excellent with the most amazing views of Carcassonne . On arrival, we were upgraded to a luxury room. The room had a lovely balcony with amazing views of the Carcassonne old town . The food was amazing and so were the waiters or extremely friendly and bending over backwards to give us what we asked for . The breakfast also was very good. The whole stay was extremely pleasurable and relaxing, it’s been a long time since I’ve stayed in a hotel like this with everything and I mean everything was fantastic !!

Nothing!

The bed was particularly comfortable even though the room was quite small. Bathroom was clean, tidy and more than adequate. There was a safe, a large flat screen Tv that had limited english channels.

Although the room had a nice coffee maker there was no milk provided and we weren't sure if we could make tea with the coffee machine. The view (rm 229) was pretty dismal looking out onto a back yard. The room as also just behind the lift shaft which became quite noisy from about 6am onwards

The property was immaculately clean, modern and comfortable. The staff were knowledgeable and helpful. We really enjoyed the restaurant for dinner. The breakfast was a hot and cold buffet which excellent. I loved the scrambled eggs. The hotel was within easy walking distance to the castle. This is the best hotel we’ve stayed at in the three week trip.

It was all good. Booking.combat that all taxes were included - this was not true since we had to day and extra 7 Euros City tax per night.

Stunning location ideally positioned between the city centre and the old town. The inside of the hotel is lovely too, top notch breakfast with lovely views of course. Was worth paying for a castle view room for that view too! Our private terrace was perfect.

I'd question if all the furniture in the room was really needed, e.g. the table and chairs in the corner. They made that area of the room feel a little cramped. The check in could have been a bit friendlier, it felt a little too formal and unwelcoming.

I would like to thank and congratulate receptionists Katerine and Nuria for their amiability and professionalism. I suffered an incident in the city (I fell and broke my nose and one finger). When I managed to get back to the hotel, Katerine did all she could to keep me calm and to help me. She called the paramedics and followed on. When I returned from the hospital, it was already Nuria's shift. She was very kind in trying to comfort me. She also helped me find stores to fix my broken glasses and my broken cellphone. On the next day, Katerine helped me with the contact with the insurance company. I could not have been better served! Thank you very much!!!

The kindness and professionalism of all the staff. The good location, very close to the old city. The view from my bedroom (with the old bridge and the castle) was fabulous. Also, the cassoulet was delicious!

It seems that we arrived on a day that the hotel wasn't fully booked and we were upgraded to a deluxe room. The room was spacious and we had a fantastic view of the cité, absolutely stunning! The location is perfect and very convenient, the staff is friendly, everything seems clean. We only stayed for one night without breakfast, so we wouldn't be able to speak on that but we'd definitely recommend the hotel & come back.

Not enough time to comment on that but based on our experience - nothing. :)

The room was well-equipped; everything was clear and almost new. Breakfast is good, so you can choose warm food like scramble, sausages, vegetables, yogurts, pancakes, buns, and etc. I cannot remember everything, but it was more than enough for us. We had a room with a balcony and a view of the castle, which was a great birthday gift for me (although the staff didn't know about it). All the staff were very helpful, friendly, and attentive.

Nothing to mention.

We had not pre-booked early check-in but the staff at the reception was most helpful in arranging this for us when we arrived. The room was spacious and very comfortable, including the bed and pillows, with plenty of options for charging our devices and very clean. The hotel is ideally located to visit the old city as it is steps away from the Pont Vieux. The reception staff was also very helpful in arranging for a taxi for our departure. The area is quiet and we felt quite safe walking around. We would definitely stay again.

Can't think of anything in our experience that would have improved our stay.

Lovely hotel. Rooms have terraces with views of the old bridge and the medieval city which is lit up at night. Rooms were clean, spacious and well serviced. There was plenty of choice for breakfast both hot and cold. Special thanks to receptionist Tamara who was very helpful, friendly and made you feel very welcome. Hotel is ideally placed to visit the old town. Also the rail station is only a 20 mins walk away so you could easily visit Narbonne or Toulouse too.

Room was great. We were kindly upgraded from what I booked, to a larger room. It was clean and comfortable. The location was perfect for exploring the old city and the new. Staff we friendly, helpful & spoke English. The cleaners did a really good job too.

If I'm nitpicking the curtains needed to go across the full wall/be closer to the wall as although they were blackout, there was a big gap that just let the light in. A fridge in the rooms would make them even better. There was only one vegetarian option on the menu for lunch/dinner which was tomato pasta/thyme pasta.