The location was fantastic, could not be better. Just a short walk over the road to the medieval city and a lovely view from the breakfast area. The grounds are well kept and the pool was very private. Staff service around the pool is very good. The rooms are tidy and are big enough for what we needed - a base to sleep and change.

The hallway and room decor is very ‘out there’, a little too colourful. The decor in the main reception and bar is lovely but the rooms don’t match. Need another mirror in the room. Only one mirror in the bathroom which meant that you couldn’t get ready whilst someone was in the shower because of the steam. Also meant you were on top of one another as had to share the one mirror.

The location of the hotel is fabulous - literally just across the road from the entrance to the walled city. The hotel itself is beautiful, the room was modern opening onto a decked area with outdoor furniture and the air conditioning worked exceptionally well which was very important as the temperature was constantly 40 degrees for the 4 nights we stayed. The pool area is lovely and has lots of shaded areas if you don't want full sunshine and the staff were all very helpful and accommodating. There is a bus service (6 euros per person) from the airport which meets each inbound flight and drops off by the entrance to the walled city just a 2 minute walk away from the hotel. There were no taxis available at the airport so be sure to book in advance if you want one. We got a taxi back to the airport which cost 25 euros.

My only grumble is there was no kettle or tea/coffee making facilities in the room. I would have liked to sit on the deck with a coffee in the morning but not the end of the world just a personal preference.

The location is superb - sitting on the terrace having a glass of wine looking at the medieval walls was a real treat. Pollux the dog was very friendly, as were the lovely human staff at the hotel. The spa is excellent and well worth the extra cost.

The decor is a bit out there and perhaps a bit tired in places. The lock on my room door was really tricky, and very hard to lock from inside my room. The shower head over the bath didn’t work and the bath tap came off in my hand. There were what looked like dead spiders and cobwebs on the bathroom ceiling. The cushions on the terrace seating have seen better days, and the sofas are uncomfortably low down when you sit outside.

The location was superb for our needs, being just a couple of minutes walk from the Medieval City. The rooms were very comfortable, if small. We were each in deluxe double rooms but, if there had been two people in each room, it would have been a squash. The decor was eccentric and the colour scheme "unusual" i.e. wallpaper in Barbie pink and orange! It wouldn't have been my choice but it worked! Breakfast was certainly adequate and fresh and the apple juice supplied in a carafe was really good. and the garden terrace was a lovely place to sit, read and have a drink in the evenings, overlooked by the City.

Parking was a bit expensive at €15 per night but very secure and useful. No major niggles at all.

The location was ideal for the City. I don't think it could have been better. The room was very comfortable and the air conditioning was perfect, although we switched it off later in the day as we don't like to be too cold at night. The breakfast was good. Fresh apple juice, fruit etc. More than adequate, but I think a little expensive. The staff were very friendly and attentive. It was nice to be able to get something to eat when we came back from the concert late.

We were surprised there were no tea making facilities in the room. We English do like our tea and I like to make my wife a cup that she can have in bed in the morning.

Liked the location as it was a few minutes walk to the Narbonnaise Gate of the Medieval City. Liked being able to use the pool and bar of Hotel du Chateau across the road. This is where the reception to both hotels can be found. Very helpful and cheerful staff. We chose a room with a garden view which was quiet. We were able to visit the city in the early morning and again in the evenings when it was less busy. Caught the bus from the airport.....show the driver your hotel address and he tells you which stop you need. For the hotel it is Cite, stop 4- the last one. Then a short downhill walk to Hotl du Chateau and the reception.

Nothing.

Our second stay at The Montmorency. Love the location and the facilities. It is perfectly placed below the old city gates, and not too far from the lower town(Bastide), which is well worth a visit.

Only one gripe. The bathroom in our room, this time round, was too small. But this was only a minor inconvenience. Other rooms are available, and I'm sure changes can be made if not too busy.

Location is fantastic for a visit to Carcassonne. Pool area is lovely. Helpful staff. Relaxing place.

Minor quibble but a fridge and tea/coffee facilities in room would have been good. Stayed in the annexe - have visited the hotel before so knew what to expect and why I booked it again. Only other issue was the shower door got stuck but, apart from that, I would book this hotel again if returning to Carcassonne.

I thought the hotel facilities, location and staff were amazing and very accommodating. the little dog is just lovely too

If there is anything i can fault, it would be the colour choices of the rooms. While the hotel itself is extremely pleasing and well designed, I would like to add that the rooms all seem to be quite garish in colour. Some toned down less harsh shades in the design features of the room would align the rooms luxury with the rest of the hotel. Just a slight observation.

Lovely hotel with a great pool area just outside the city walls. Staff are very helpful and polite and the drinks are very reasonable.Air con was the best of anywhere we stayed on our trip

The outdoor seating area wasn’t particularly clean and the white lounger beds at the pool weren’t either. Nowhere to hang clothes longer than a shirt