Excellent location next to the citadel entrance. Nearby cafes and restaurants both inside and outside La Cite. Reception staff helpful. The pool is an added relaxation area Good breakfast, regularly replenished.

Rooms compact and little storage space. Shower gel dispenser on the wall doesn’t dispense much! No kettle tea/ coffee facilities in room but I think this is usual in France . The dining area is very crowded and constant queues for the one (very good) coffee machine on the morning we took breakfast

The best thing about this hotel is the location, right next to the old cite and also close to the old bridge, restaurants etc. The hotel has a small, clean pool area. In my opinion it is excellent value for location, clean small rooms and free parking. I have stayed here 3 times. Very clean rooms and the cleaning ladies were very nice, friendlier than reception staff. It is not a luxury hotel and I did not pay for same so my expectations were met, I genuinely think this hotel represents very very good value and would recommend overall.

One member of staff was rather rude and dismissive she was the only one, otherwise staff were functional and fine. Rooms are small, may not suit larger travellers, but again we found it good Strange door kept opening to toilet... there was a "knack" to close it otherwise would roll open while sitting on toilet. No fridge in room. Sound proofing not great, could hear other guests checking out and cleaners in adjacent rooms early in morning, noisey tour group with rolly bags.

Great location on the edge of the cite walls, we had a view of them from our room. Small hotel but very clean and comfortable and a lovely sunny pool area which was perfect for relaxing after a days walking. It was about a 20 mins walk down into newer Carcassonne but a nice walk and a good street with lots of evening restaurant options as an alternative to the old part. I am glad we stayed in this location rather than a hotel in a different part of town, would stay again.

We had a triple room for me and daughter, others said rooms on the small side and they'd be right, although our bathroom was a great size with big shower plus bath. All spotless.

Staff were friendly, room was comfortable and met our needs (2 adults and 2 tweens). Not many places open for breakfast locally so hotel breakfast was a good option. Pool was decent but very quiet so although kids are welcome and there were no complaints, it felt like you had to keep them quiet when they were using it. There is a great swimming pool about a half hour walk away.

Would have been good to have a fridge in the room.

Brilliant location, close to airport bus stop and the old city. Good access by car. Friendly and helpful staff. Recommended for a short stay.

There was not much space for clothes for a longer stay. Hanging space near the room door meant that clothes had to be pushed out the way of the door and the desk was fitted with fake drawers. The room did not feel too cramped, and the bathroom was good. It was just not the most effective way of using the space available. Security too could be improved.

Friendly staff, swimming pool was great, bed was comfortable and bathroom modern with excellent shower.

The room (204) had no storage space except a single rail with some hangers. There were no drawers or shelves to store our clothes which meant that we had to live out of our cases. Very disappointing - I don't mind doing this for a single night stay but not a 4 night stay. The room itself was also quite small.This was the only let down of an excellent stay.

Location is 3min walk to the Narbonnaise gate (main entrance) and we can see the Carcassone fortress from our room. We were able to get a spot at the available parking at the hotel, which is complementary. The room looks well maintained and feels fresh. We also liked that there is a vending machine for drinks and snacks.

The breakfast has limited options in comparison to other hotels (of the same rate) that we stayed during our entire travel this week.

Excellent location for accessing the old walled city of Carcassonne - well within walking distance even for us oldies! The staff were all very friendly and helpful. Our room was on the ground floor with patio doors opening onto the swimming pool area which would have been wonderful and the weather boon slightly warmer! The breakfast room was slightly on the small side because when the tables were full, we got in each others way a bit but it wasn't a serious issue - the quality of the breakfast items made up for it ! There was always plenty of food and should any item run out it was quickly replenished. All in all we had a most enjoyable stay and would highly recommend this hotel

There wasn't a bar in the hotel but there was a very good one directly opposite so, again, not a problem!

The bedroom and shower room were well designed and very comfortable, The hotel is situated just outside the medieval citadel with an amazing view of its walls and ramparts. also easy walking into Carcassonne itself. lovely pool, handy parking , lovely breakfast.The staff were very helpful. We wanted to practise our slow French and the staff couldn't have been nicer about it!

Very clean. The staff was excellent. They were very helpful and friendly with a number of issues we came to them about (information about shuttles, information about the nearby castle, shopping, etc), and they were able to provide me with a spare electrical adapter after I lost mine. And their attentiveness at the self-serve breakfast made our family feel very well accommodated (reserved seating and nice linen and cutlery and all that, with multiple workers available for anything we might need). Also the food at breakfast was excellent. Fresh delicious ingredients (for example, I don’t think I have ever tasted such delicious cantaloupe in a continental breakfast--usually hard and bland at buffets, and the meat and cheeses were great). Also, the location is amazing for being so close to the castle. Not all the rooms probably had as great of a view as ours, but we really enjoyed our view. And either way, the walk up the little hill to the castle was fairly short and easy, even for my mother-in-law who uses a cane. Wonderful experience. Great value. It is an older building, but the things that mattered to us were updated nicely (showers, beds, etc).

I don't have any major complaints. But things to note: The swimming pool is nice, but not heated. I took a dip with my kids, because they are willing to freeze to have some fun. In mid-September it was just barely tolerable for a short amount of swimming, but you have to be ready for a very brisk swim, because by this time of year it is shaded lost of the day. The room key was attached to a very bulky object which I'm sure is meant to ensure you don't lose it. But it's too bulky to comfortably put in my pocket (so I slid the key off when we went out, because I am capable of not losing a key, even without a huge knobby thing attached to it). Like I said, no major complaints.