The location was excellent, located a short walk from the Cité and to the new town. Staff were very helpful and the pool was great. Rooms over all were comfortable. We really enjoyed our stay.

The breakfast was underwhelming. We had it the first morning and opted not to have it again. The produce was of good quality but there was little choice and no hot food bar boiled eggs. In one of our rooms the shower was not working correctly. We could not turn on the large shower head and the drain was blocked so water pooled around our feet. Staff did try to sort the shower head but couldn’t during our stay.

The location is perfect just outside of the castle and the views, grounds and facilities were fantastic. The staff were so pleasant and helpful, it was a lovely place to stay. The bar overlooking the castle and gardens was lovely to sit in and the addition of playing cards on the table was really fun. Breakfast was really good with heaps of food.

We weren't overly happy with our room, it had a low ceiling and very small atticky windows which I found made me feel a bit claustrophobic and also the room had a smell when you walked in. The shower was super small and confined, and it didnt drain well, which we think caused the musty kind of smell.

the location could possibly be the best in Carcassonne. Great view of the lit-walls at night and a very short walk to the gate. The grounds are wonderful yo just relax in when returning from inside the old city...The room was clean and the bathroom was a good size with good toiletries.The pillow was perfect for my specific needs...Our constant contact at the front desk, Hugo, kept good care of us by answering our questions when needed and served us a good breakfast...

Having the toilet a bit aways from the sink area...There was a plumbing (low hot water) issue the day we stayed but the managers were able to accommodate our needs flawlessly until the problem got fixed- I worked in a hotel for years and things happen, it is the response by management that makes the difference: very satisfied with their solution

Location next to the castle with stunning views. The rooms were beautifully stylished. An absolutely lovely mix of classic style with a touch of contemporary design.

It's great that the bar is open 24/7 but the music is so loud and an unpleasant mix and allegedly cannot be altered so we swallowed our drinks escaped to our room. Breakfast is lovely, but with a very limited selection (no buffet) and they don't seem to have a kitchen, so it's a strictly continental breakfast.

Nice hotel in a great location.

Spa experience could have been better. Having paid for a 1 hour massage, the masseus refused to focus on a specific area that was troubling my wife. Instead insisting that she should have booked a different service! We were given a ground floor room with what can only be described as a net curtain at best to block out the view from outside, which also happened to be right in front of the staff entrance!

Perfect location. Room was a tad claustrophobic, but beautifully decorated. Loved the bathtub. But, the shower was the size of a phone booth. Seemed a little under staffed for the amount of guests. Spa was wonderful and tranquil. Also, the uniform for the guest relations - wow I just have to say they were hideous. Something a little more stylish in French (it is France after all) would be in order for your staff!!

Location location location. Good secure parking was great!

This beautifully decorated property is entirely elegant with first rate service. the ladies at the front desk Marie and Marion are just so welcoming and warm, they really helped to make us feel so welcome. The furnishings are carefully curated and the Vincent Shepherd chairs really give the place a relaxed resort feel. Our room was spacious and comfortable, with a roomy patio. The Nuxe toiletries are first rate and add a touch of luxury. The restaurant with its excellent sommelier is first rate as well. highly recommended for those seeking a relaxed luxurious environment to spend some time at.

Location was incredible, decor was lovely, drinks at the bar great quality and well priced. Staff all lovely and warm and very helpful once we arrived

Very limited/no food although close to lots of options. Having to pay €10 per day for the travel cot felt excessive when the room was already so expensive. We were staying over bastille weekend so sure prices were inflated accordingly. Not super helpful in the run up replying to messages and unable to help us book a taxi pick up, however we did this through booking.com and it was great so would suggest that to other travellers in future

What a beautiful hotel that is clearly loved by the owners and staff! Everyone was so pleasant, the hotel was so nicely decorated, and sitting out on the terrace with a drink looking at the city was just wonderful. Had such a lovely break and only wish we’d stayed longer

My only thing is the glass wall between the bedroom and bathroom. Even with the blind down, there wasn’t as much privacy as I would have liked.

Great location, next to the entrance of the Castle. Beautiful well kept garden, super friendly and helpful staff, spa and treatments, they have 2 dogs who come and beg for food and they are the cutest dogs ever. Breakfast was good, private parking. My friend and I both had a scrub treatment and 100% recommend

The floor of the spa was a bit dirty and the water in spa had some dirt on the top of the water