Very close to the Sanctuary & retail shops & restaurants The staff was very attentive & tried to solve problems right away. They are also very helpful & cheerful at the front desk especially Vanessa, Martha & Humberto ( not sure if I got his name right). The first room they gave me was in the corner & very dark. I asked if I can switch & I was given a bigger room with a better view. Also the room was next to the swimming pool which I liked because that was why I booked the hotel because I can use the pool. My suggestion is to have an earlier opening time of 7am or 8am instead of 9am for the pool for those who want to exercise early before breakfast. I was told the air had to be off & was told to open the windows. I told them I need the air on. It would have been ok at night but then the bugs come in.

The property could use some updating…maybe use tile flooring instead of carpet. The carpet is red & old & made the room look dark. Breakfast had a variety of foods but same sausage & eggs everyday. If you get there at 9am for breakfast the sausages & omelettes are very dry. The croissants are great but usually gone by 9 am.

The location was the best! Best location ever. The staff were so friendly and everyone was able to help regardless of language. The lobby was beautiful and comfortable.

The only downside was that I had to step out of my room to get the wifi and it would get lost when I would go back in further away from the door. But really it wasn't an issue, just a minor annoyance.

Excellent location, very close to Lourdes Sanctuary. Hotel room was very large, with plenty of storage space. Air conditioning was very effective. Bath tub was an unexpected bonus! Restaurant has lots of choice. Check in and check out staff were very professional.

WiFi signal only worked immediately inside the bedroom door, which was an inconvenience. I reported this to reception on first evening of my stay, but the problem was not resolved. Parking Garage entrance is located in a very narrow pedestrian street - I think my car was too large to drive in (or perhaps I lacked courage!), so I opted for an alternative free car park 450m from the hotel.

We actually took an apartment for 4 of us but it slept 6. It was ideal for us but not for a mixed group. It would suit a family big bedroom with a king size bed and a good size single small sofa and lots of storage still plenty of room. Second bed room was a set of bunk beds and a cupboard top and bottom bunk had a light and plug socket. Living room had a sofa 3 chairs tv a high breakfast bar with six chairs/stools kitchenette had fridge freezer microwave hob dishwasher with a washing machine in the bathroom We could use all hotel facilities including pool. We also had a balcony with a view of the river. Very central location. Towels supplied. We just took the local bus down from the airport for 3euros which stopped just over the bridge from hotel/apartment 3mins walk.

The bathroom was big but shower over bath you had to hold over you to wash your self. The big down side for the bathroom was you had to go through the big bedroom to use it Hense why I say would not suit a mixed bunch (No hairdryer )

The location was amazing in close proximity to the Grotto and main eating area. We did not partake in the breakfast and ate locally. Is difficult to get a substantial breakfast before 9am.The room was minimalist but extremely clean and comfortable.

Did consider taking the breakfast but it did not look like good value for money .Very expensive. We went to another hotel close by to meet up with family and for a small amount more it was an exceptional breakfast and set us up for the day.

Just one night with my daugher. Room clean, bright and comfortable. Lovely bathroom. Arranged for early check in and kept luggage for couple of hours after check-out.Good selection breakfast - maybe a little expensive at €16 each ? Pool fabulous addition . very relaxing and trnquil after a busy day. Tranquil music to relax and ther is lovely terrace to have a drink and enjoy the very. Lovely hotel to stay at and location fabulous. We were abit silly and ordered taxi last minute to airport, other people in the same situation . One group had ordered night before and when it didn't turn up got quite irate. Manager at reception and lady working with him fantastic. Manager handled it all billiantly and we could see he just wanted to ensure an arrangment was made to get everyone to the airport. He succeeded and managedany complaints wonderfully . We all got one taxi to airport and shared the bill. Manager -brilliant and great customer service. He really wanted to look after everyone and he certaintly succeeded in doing that, Total professional

Complicated air conditioning, or maybe just us?

The location was 5 minutes walking distance from the Sanctuary.

The first room we got was old fashioned and we had an issue with the shower but Arina arranged a new room for us without any delay. She was incredibly helpful and polite. Also, we found the swimming pool to be quite small, which may not meet everyone’s expectations.

Nice hotel and very clean, staff very friendly and helpful. Rooms are dated but well maintained, very nice shower and bed comfy, and rooms have air-conditioning in warm climits. Pool is fab on the 7th floor with a fab view of the town. The hotel is in the town centre with parking, but everything u need is around you, shops, restaurants, with a short walk to the basilica and grotto. They do here mobility devices for those with walking difficulties, which is brilliant. Nice hotel would stay again.

Showers go cold only around 7 pm when the hotel is full. The pool needs a cleaning. The scum line in at the pool edge is not nice to see. Breakfast is well overpriced for what one gets, but there is lots to choose from. 16e Othe than that fab hotel.

The staff were friendly and efficient, the hotel staff were warm and welcoming. The foyer is spacious and bright, it is stylish without being stuffy. The gift shop is ideal and useful. Extra lifts!

I kept having to reset my key card because it was near my mobile phone and the magnetic strip interfered with it.

The location was amazing in the heart of city overlooking the castle and the river. Very friendly and warm helpful staff, at front desk and breakfast room. The building is old but very clean and looks well maintained. The scramble eggs were delicious at breakfast. The Maitre D found us luckily a table by the river. It was absolutely gorgeous despite the cloudy and bit raining sky. The stunning heated swimming pool and solarium on rooftop were fantastic. Even if a bit small it is enough to refresh and have fun. My 2 young girls love it! The front desk staff allows us to remain by the pool after checkout. This was very nice. The shower and changing room next to the pool was very convenient. Thanks to this, we could enjoy to visit the sanctuary in the morning right after breakfast and chill out by the pool before continuing our journey to Betharam caves and drive back home.

Car park was full so I struggle to find a car spot at night. I was traveling on weekend trip with 2 children. Missing a complimentary bottle of water in the room. The breakfast is too expensive for what it is, no fresh cheese (we are in the Pyrenees). only cheap ham and cheese from supermarket and only awful Lipton tea bags. The choice of food was too limited, not up to a 4- star hotel. Could be really much better.