Perhaps the Grand Hotel isn't as grand as it once was, but the room was large and well-maintained and equipped; the breakfasts were excellent and in a nice room with windows overlooking the street; the lobby had a beautiful, art deco design; and the location, right next to the train station but a short and beautiful walk to many attractions, was very convenient. The price was very reasonable for what you get.

When we checked in we were given a room at the far end of the corridor with a view of a wall. Really--a wall, not even an airshaft. We didn't try, but my guess is that if we stuck our arm outside the window we would have been able to touch the wall. We went back to the front desk, and they changed us to a room overlooking the street. I was puzzled--why did they give us such a bad room when they had a good one that was free? I can't answer that question, but can note that there are huge differences between the rooms, so you need to be aware of that when booking.

Good disabled facilities in the bathroom, both the bathroom and bedroom were very spacious and comfortable. Good sized bed, and a bonus to have tea and coffee making facilities in the room. A very good location withing the centre of Tours. The hotel decor was nice and very clean. The price for the pet and the parking was very reasonable.

If parking was requested via email as was the case with ourselves it would have been a good idea to have sent us a map or details of where the underground car park was. It was very difficult to find and the member of staff on duty was not too good at giving directions to it. Had we had a map in advance it would have alieviated time and unnecessarily driving around the location to find it.

We had a lovely stay here and left with big smiles on our faces. One of the biggest highlights of this hotel is how wonderfully kind and welcoming the staff are. They genuinely seem to enjoy what they do, and it made all the difference. Plus, the fact that they accept dogs is a big win. The hotel itself has loads of charm, with delightfully retro decor. It is a little worn around the edges: there is a bit of mold in the bathroom that could really use a firm encounter with bleach, and some dust hiding on top of the curtains—but nothing that cannot be forgiven. We were upgraded to a room with a stunning view of the Tours train station and a glorious sunrise to greet us in the morning. Being next to the station does mean a few colourful characters roam about at night, but we felt safe, and the area was surprisingly quiet. Location-wise, it could not be better. A short walk takes you to the magnificent Hôtel de Ville, Tours' picturesque medieval houses, and the breathtaking Cathédrale Saint-Gatien. There is even a convenient parking arrangement right on the square. In short: this is not a slick, modern chain hotel—it is a place with soul, character, and genuinely lovely people running it. If you are not too fussy about a little dust, you are in for a treat.

So tired and so great to just see the hotel from the gare!! Friendly service when first room was not what was requested and immediately replaced. Very clean. Well insulated windows looking over bus/gare. Quiet at night.

I know they can't help that they are renovating but it was awkward to walk past plywood in a narrow path to the small back elevator - not at all accessible with several stairs. Twin mattress in the room was sort of a "kids mattress". Larger bed ver comfortable. Shower was great but a scary big step down. I would have liked to try the breakfast but 15 euros each was just too expensive.

The location is excellent. Literally right across from the train station and a very walkable distance from the quaint food and gathering part of the city.

Our room had a nice, oversize bathroom with a double sink, which is rare in a hotel. However, the drain in the shower made a horrible, loud gurgling sound which was not only very annoying, it was bothersome to my husband who was still trying to sleep. We could not get the safe to work...never a problem anywhere else. The room itself was large but drab and in need of some sprucing up. Only one key card given, which is necessary for the lights to work. Leave the room, take your key and phones and camera batteries left to charge have no power to do so!

- Location is excellent, just in front of the main station. So easy to take the train to visit many sightseeing place. - Very nice view facing the green park and one side of avenue. - Rather quite although near the train station.

- Lack of shower cap, mini soap etc. bathroom supplies. - Could not offer more dress hanger. - Breakfast is average which could be more choice.

The location was great, the room was large, and the breakfast was amazing. The hotel is across from the train station and the tram yet I never heard a thing. One can get bus/tram passes; the 2 day one cost only 6.20.

They are replacing the main elevator and the backup elevator stopped working the day before my arrival and stayed that way. The bed was quite uncomfortable and the bedding had not been properly assembled. I discovered on my last night that the two comforters in the duvet snapped together which hadn't been done. It made for a much nicer bed.

Beautiful original art deco hotel in a great central location. Parking was easy in nearby underground car park and they offer a discounted price for hotel guests. The room was lovely and original, the bed was modern and clean, lovely modern, clean bathroom too. The continental breakfast was great, so many options including gluten-free. There was some work being undertaken in the hotel when we visited (at the moment the whole of France is getting ready for the Olympics!) with minimal disruption to our stay. Overall very nice stay, would recommend.

What a shame the hotel restaurant is not currently operating, it would make an excellent art deco dining room and terrace in that location.

Excellent location next to the station and convenient parking (discount on check in). The room was clean and comfortable particularly the bed. Despite being centrally located, it's very quiet. The included breakfast was excellent with plenty of choice. The staff were friendly and helpful, particularly the breakfast room staff.

The configuration of the bathroom meant that the toilet was squeezed into a corner which was bizare and most uncomfortable.

The location of this Hotel is absolutely wonderful!. It is within feet of the train station. The staff were extremely accommodating and helpful. Everything is within easy walking distance. The rooms were quite nice.

The shower stall was really tiny. I'm a tall and not overly large person, but when I would bend over to scrub my legs, my butt would turn off the shower, LOL!