- Very comfortable spacious rooms with great mattresses, enough storage room, balcony, tea/coffee maker, AC, great TV channels selection, etc. - Very good breakfast with several savory and sweet options. - Great location - 15 min walk from the Liberty square and very close to several shops, restaurants, museums and public transit. At the same time, the hotel is not on the main street, which avoids noise.

- Reception (young lady) was unwelcoming and unprofessional - at check in gave me the key to the wrong room (which was not even cleaned), didn't smile, when I asked about local mobile data providers she told me to ask in the cell phone shop, didn't bother to ask whether we liked our stay, etc. I think if you cannot be nice to guests - you are not cut out to work at the reception of such hotels. I did not rate the hotel 10/10 because of the staff on reception. - Pillows were flat and uncomfortable.

The hotel has rooms of good size, good beds and everything was clean. The room has nice isolation so there was no noise coming from the outside. The staff is very helpful - they helped us to temporarily park the car while we were unloading and then brought all our luggage to the room. The breakfast has a good variety of food.

If you need long term parking, it's probably better to check in advance as the hotel doesn't have a lot of parking space. If you stay at the hotel for more than 3 days, the breakfast might be boring for you, as they repeat the same stuff.

The best place for business visitors. In front of the police station, not too touristic but close to main street and supermarket. Reliable and capable staffs. The receptionists, cleaning staffs are all nice and professional. I will definitely visit here again. This is my third time to stay I am happy to see that the same cleaning lady has been kept working since last summer. Working environment looks good too. I hope to see the same staffs last year.

Nothing, every thing was fine. Cold at the morning in September. I am weak at cold temperature, so it is a pity that I cannot change the air conditioner

The room is clean and the toilet as well. Looks like a new hotel, well maintained.

They served the same thing for the breakfast buffet. Food was good but it would be better to change the menu for breakfast once in a while. Also the housekeeping came everyday but just cleaned the toilets and took out the trash. No change of beddings for the 1 week stay.

Personally this hotel is perfect. I evacuated from other hotel whose evaluation is higher than 9, but that hotel was disgusting for me. I felt so relaxed and refresh stress of other frustrated hotel nearby. Great points are The staffs are kind and they speak good English. At least there is one person who can speak good English at the reception The reception is open for 24 hours, that is true, thanks!! ( not surprisingly, but there are a lot of hotel that nobody is at the reception) The room is quiet, silent, and clean enough. the cable channel is available, we can watch not only Georgian domestic channel, we can see Russian broadcasting, euronews in English, DW in English, FR24 in French, and more than 30 channels. Wifi is stable This hotel match the international standard of 4 star hotel. Not on the Main Street, but I prefer this silent circumstances. Small supermarket is just nearby, 30 seconds from the hotel.

No window, so we do not know when sun rises and when night comes, but not a big problem.

Hotel rooms are clean and the shower is very nice! Stuff is really helpful and nice! I recommend this place

The sheet are not fitted to bed a little bit smaller needs to be adjusted to bed size

cleaned

staff are making comission on every think. if you ask to call taxi to airport. out side taxi 30.00 lyri hotel staff took cash from us and paid taxi and charge us 80.00 Lyre.

Nice room, big clean comfortable bed, nice bathroom, hot water, enough towels, bathrobe; minibar, coffee and tea. Big TV with the option to connect your YouTube, WiFi speed good, without breakouts. Good location, no noise from the outside. The elevator to the highest floors. All good.

The carpet cover all over the room is disgusting. A lot of old dirty spots on it so you can't understand how old are they and did they try to clean it at all. If you not sure you could clean it properly, just don't choose this floor covering. For me it’s not a big deal, because when I travel I come into the room only for sleeping.

Hotel is very nice, with modern facilities and equipment, like elevator and climate control, breakfast is also pretty good. Rooms are spacious and well equipped, beds are comfortable enough. It's not far from the old town, around 15-20 minutes by foot, and all main museums and galleries are just around the corner.

There were some minor issues, which spoiled the impression a little, soundproof between floors was nice, but between rooms is not good enough, rooms are equipped with blackout curtains but they are not wide enought to cover the whole window, there was always a gap. There are no wardrobe or garderobe inside, only a couple of shelves and rails, so all your stuff will be visible. And there are bars on the windows at 3rd and 4th floor which are part of buildeng architecture, I'm not sure it's safe from a fire safety standpoint.

Good breakfast and fresh rooms

Heating system not enough for cold weather