The location was excellent, with plenty of public transport right nearby. It's not the hotel's fault that Berlin's transport is as bad as that of New York, my home town, so going anywhere outside the immediate area was nightmarish and took forever. Tons of interesting places, often ignored by tourists are an easy walk, like Marx-Engels Platz, the fabulously wide and weird Karl-Marx Allee, and tile murals dating from when the hotel would have been located in east Berlin. ore stanbdard fare, like Museum Island, is minutes away by foot

Most of the front desk staff was unfriendly and ignorant of the city and how to get anywhere other than the most obvious places. One of them was a help to us, the rest couldn't even be bothered looking up from the nothing they were doing to greet us or even acknowledge our existence. The blankets are too short, and since I'm only 5'6", a blanket that doesn't reach my feet is almost the definition of too short.

Location is perfect - central, close to S-bahn, U-bahn, and M-tram, close to plethora of cafes, restaurants, and a grocery store. Room is quiet despite the central location, very good sound isolation. For us it was great that it had a dedicated bed for a child. Breakfast is wonderful, with many options. Staff was helpful and pleasant.

The beds were moving around if you lean against the wall. The big bed was made out of 2 single beds and they were sliding on the floor. So despite beds are comfortable enough it was not optimal. The pillows are not very comfortable but not the worst. The towels might be of better quality but this is minor. More like a suggestion: if there would be some kind of curtain that could be closed between the large bed and smaller bed it would make it very convenient if somebody in the family needs to work and others need to rest.

We loved staying at Hotel 38, for its excellent geographical situation, easy to reach (S-bahn, U-bahn and tram stops in the hotel street), as well as for the excellent quality of its services and staff. The room was very cosy, spotless and fully equipped, simply perfect to us and the breakfast was varied and rich. The hotel area is so lively and well connected to many other areas, everything is reachable on foot if you like walking. We will definitely return if we happen to be in Berlin again. Highly recommended!

The staff was very friendly and always ready to help. The breakfast buffet was abundant. The location is great, easy to get around but not too busy. Many restaurants nearby. Also a big supermarket across the street.

The comfort room was on the first floor with a view to a nearby playground through big windows and glass doors: felt like there was no privacy. Luckily it was possible to change to another room on the third floor, which was smaller but much nicer in that sense. I would not recommend booking the comfort room.

The hotel has hands down the best location possible. It’s right in the city center, just a 15-minute walk from Museum Island. All the main attractions are within walking distance. There’s also a direct tram connection to the Berlin Hauptbahnhof (4 stops, about 15 minutes). We got a room facing the courtyard, so it was completely quiet - no city noise at all. The room was small but had everything we needed, cozy and comfortable. Breakfast was a bit repetitive but tasty. The staff was super friendly. There are a few restaurants nearby and one amazing pastry shop (Cinnamood). Not many groceries in the area, though.

clean room - very good location - breakfast with variety

there was not an air conditioning as we usually see in hotel rooms -instead there is a strange machine that although it produces cool air it’s so loud that it’s impossible to sleep if this is turned on. We were lucky because although there was a very high temperature (37o) at night we managed to sleep without the machine. another problem was that the room they gave us wasn’t the room at the photos when we were made the booking. when i complained they said that we should complain to booking.com for this.

Excellent location. Clean, inviting design. Accommodating staff. Great breakfast with gluten free bread available.

The lift was out of order. A big problem for my husband who has mobility problems. We were relocated to the first floor (second level) and had assistance with luggage when we arrived. No help available at check out and the daily challenge for my husband was pretty exhausting. There was no communication before hand so that we could make other arrangements.

Perfect location near Subway and is located next to many transport and food facilities, restaurants, cafes. Room and shower with a lot of space, clean .Basic breakfast

There isn't a smoking area inside the hotel area despite the fact that actually there is an open yard where smoking is not allowed same for the rooms. This is forcing any smoker to being outside hotel front door even in early morning hours and makes it really unpleasant experience for smokers that have to get out every time to just do something normal that could be easily done inside the internal yard.. was too annoying that every time we had to be outside the whole hotel to smoke. I am not sure if in Berlin this is normal but in other hotels in Europe never had this problem of absence of a place located inside hotel boundaries for smokers.

I am very appreciative of the assistance and empathy I received from the gentleman on the front desk the evening of September 7 when I experienced some medical difficulty due to the intense heat in Berlin that day. He was very helpful in getting me ice and eventually calling the ambulance, and I am so grateful it was him who was on duty that night. Please let him know my bicycle trip went well! The breakfast buffet was excellent, so plentiful and clean, and the staff were very efficient and welcoming. Having the breakfast buffet to start the tourist day was a big reason for us to choose Hotel 38.

It was unfortunate the elevator suffered a serious breakdown over the September 7 and 8 weekend. The staff did react well enough to assisting with baggage transport down the steps.

This is a lovely, boutique hotel in Berlin's Mitte, in easy strolling distance of transport links, bars and restaurants. It's a superb location to be based in if you want to explore the city, particularly the arty and creative sector where the hotel is located. Great shower, comfy beds (notwithstanding Berlin pillows!) and a good buffet breakfast.

There was no air conditioning in our room (Room C), just an electric fan which was okay but in temperatures of 33-34C, air conditioning is essential. Although the breakfast was beautifully presented and top quality, it became tedious after four mornings.