I had an amazing experience during my stay at Hotel Karlshorst (Hotel Mardin) "The facilities were spotless, and the amenities exceeded expectations. The overall ambience was relaxing and welcoming." "The evening receptionist was an absolute delight. Her warm smile and friendly demeanour instantly made me feel at home after a long day. I’m truly grateful for the exceptional service I received. I would highly recommend Hotel Karlshorst to anyone looking for a comfortable and welcoming stay!

I don't like taking credit card/bank card details as security.

The shower was amazing, the water pressure was great and it could go from a nice cold shower to a steaming hot one by simply turning the handle. The beds were very comfortable and had plenty of extra room should you be taller or bigger than myself. The hotel is in a very good position as it is very close to the public transport which you can use to get all over the city with ease.

Only thing I would have liked was an extra few towels. Me and my friend were out all day every day while we were there and even done a trip out to the lake so having an extra set of towels would have been just a nice quality of life thing

It was neat and very spacious

They was no provision to go into the building with stroller. I had to carry the stroller and my bag and it wasn’t an easy thing to do for a lady. I think they should make space for people coming in with stroller and big luggage

Bed was very comfortable, room was basic but OK. Place down the road next door to the station did a great breakfast.

Unfortunately the fire alarm went off at 4am, which wasn't the hotels fault, but there were no staff on site overnight, so we were reliant on following the crowd as the police and firebrigade did their jobs.

The room is large, tidy, and comfortable. The hotel is also near the city train station and not too far from where I needed to be, so that was an advantage.

Price is too high. I understand that Berlin is pricy at this period, however, this does not justify a five-star hotel price for this hotel.

Very helpful staff, good english. no problem communicating. nice to have a parking spot at the hotel even if it is paid clean rooms

It was a bit cold in the rooms you can hear a lot of trucks passing just under the window and there is an annoying pedestrian crossing with that ticking sound 24/7

Good location. Easy walk to the train station and lots of little shops/pubs nearby. Room was big, with high ceilings. Very comfortable bed. Staff were really friendly

Shower was tiny with a curtain, which is not ideal but we survived lol.

The hotel was located near to the public transport, it was easy to go to the center of Berlin. It is also easy to go from the airport to the hotel The room was clean and quiet. The price was cheap compare to the other hotel near to the center, and we had a good stay.

The TV did not work, maybe the hotel could consider to have an access to Netflix on their TV. The wifi is not working so well but it was not an issue for us. We had some issue to be understood for the check-in but everything has been dealt good.

The room was clean, the staff was professional and polite, location was not that far away from the city, 4 minutes by walk to the train that runs every 10 minutes, very good value for the money, much better than any of thousends hostels.

Wifi

The friendly receptionists at the front desk.

The elevator does not work throughout the night so one needs to use the staircase if they must exit or enter the building during that time. I can understand that this may be for saving costs, but consideration should also be given for guests who are disabled and/or injured.