Nice spacious apartment style room. The beds were comfortable and there was ample room for a family on pull out sofa beds. The breakfast selection was excellent and there was lots to choose from. There was fresh towels for the swimming pool and leisure area and the pool could be used for a short time after checkout. Which was very convenient.

Directions to the hotel on Google were poor and ended up sending us to the wrong place. The receptionist was quite rude when we arrived from the wrong section of the hotel. Which was clearly not our intention. The remainder of the stay was pleasant.

It was absolutely clean, the location is next to the zoo and very close to the metro and daily shopping is just across the road. Parking is free in the closest parking space however it could be a bit risky to find it it if you are reaching late in evening else you need to park in basement parking which is 12 euros per night

There should be double beds in the facility instead of sofa bed , the quality of the mattress is okay for 1 day but if staying for longer then not super good . I other room there are 2 beds which are OK but then you can not sleep with your partner

Convenient to train station and local sports facility we were attending. Sharing facility with retired people was a novel way to have a profitable use of the building, I liked it. Breakfast was a great selection of delicacies, and one day we had to leave super early , around 6:30 , and the staff prepared a great lunch bag for us, at no extra cost. Pool was nice and several of the times we went there we were the only swimmers.

While there was a kitchenet , it could be stocked with a few more utensils to make it appear more useful.

Very welcoming, from decoration at entrance up to the staff. Outside, right in front of the main entrance is a little constructed lake area. The appartement was 1 bedroom for 2, livingroom with couch with double bed function (comfortable). Spacious bathroom (wheelchair accessible), kitchen (equipment can be booked for 6,- €, we didn’t need it). The stair cases are all covered with red carpets and lilies design. Sauna and Swimming pool area in basement are nice and clean! Lockers and towels available. We liked the combined use of the building as an elderly people appartment residence and hotel. Truely a new living idea. Very nicely executed hospitality in all means. Location is right next to the Hagenbeck’s Tierpark, NDR, TÜV Rheinland,… as well as the U2 station. 23 min to the main station Hamburg. Very convenient location for private and business trips. Parking is possible for free outside, or for a fee in the parking garage.

Honestly, nothing to name here. All 3 of us have been fully satisfied by our accomodation.

Location is very good, just few minutes from line U2 metro. Breakfast was good, staff is very friendly and always ready to help. Swimming facility is on-demand (included in price), opens with apartment key. All facilities are handicap friendly.

The kitchen is functional, but totally empty (without utensils, plates, microwave, el.kettle), but you can loan kitchen pack (we didn't try). Some information is hard to get: the reception desk is very helpful, but they can't provide information about all available facilities.

Comfortable apartment, consisting of two rooms, a kitchen and a bathroom. Dishes and other kitchen utensils - for an additional fee of 6 euros. Cleaning is daily. There is a swimming pool and a restaurant, but we did not visit. There is free ground parking and paid underground parking.

One evening a very noisy group moved into the room next to ours. They shouted until 3am so loudly that we couldn't sleep. A phone call to the reception didn't help.

This is a very special place - it combines hotel facilities with an old people's home, to everyone's benefit. The facilities are great (kids loved the swimming pool), the rooms are big and spacious. The hotel is located next to one of the most amazing zoos in Europe and next to a metro station, so you can be in city centre in 15 minutes. The breakfast buffet was fine as well, as was the restaurant.

The pillows were not as comfortable as I had expected them to be! Otherwise this place really exceeded our expectations, we will definitely return next time we are in the city. And plan for more time for the zoo!

Very comfortable and spacious two room apartment with a bedroom and living room in the latter a large sleeping sofa, also large bathroom and separate kitchen ( equipment on demand) in a house very near to Hamburg Zoo and U Bahn station, the building surrounded by a green and quiet area, there is a restaurant and bar inside, and a large swimming pool in the basement with a window facing the garden, friendly staff

I liked the food on the menu, nice cocktails, VERY nice breakfast. Great location beside the zoo. Parking too

I chose this hotel because they said they had a pool. My 5 year old son was very much looking forward to swimming in the pool. When we got there, they told us the pool was shut for maintenance. If I had known this, I would not have booked this hotel, I specifically chose it because of the pool.. I had to console my crying son for a while when I told him the pool was shut. They could have told me and given me a chance to find alternative accommodation with a pool.

Great staff, friendly. Clean apartment, great pool and nice location. Also car parking is available. I arrived earlier and I could already check in which I appreciate. Excellent WiFi . Soundproof rooms so rooms are really quiet. Nice and spacious bathroom.

No Airconditioning, so rooms can become little hot. No kettle in the room. But I could get hot water from the restaurant.