It was absolutely clean, the location is next to the zoo and very close to the metro and daily shopping is just across the road. Parking is free in the closest parking space however it could be a bit risky to find it it if you are reaching late in evening else you need to park in basement parking which is 12 euros per night

There should be double beds in the facility instead of sofa bed , the quality of the mattress is okay for 1 day but if staying for longer then not super good . I other room there are 2 beds which are OK but then you can not sleep with your partner

Convenient to train station and local sports facility we were attending. Sharing facility with retired people was a novel way to have a profitable use of the building, I liked it. Breakfast was a great selection of delicacies, and one day we had to leave super early , around 6:30 , and the staff prepared a great lunch bag for us, at no extra cost. Pool was nice and several of the times we went there we were the only swimmers.

While there was a kitchenet , it could be stocked with a few more utensils to make it appear more useful.

Very welcoming, from decoration at entrance up to the staff. Outside, right in front of the main entrance is a little constructed lake area. The appartement was 1 bedroom for 2, livingroom with couch with double bed function (comfortable). Spacious bathroom (wheelchair accessible), kitchen (equipment can be booked for 6,- €, we didn’t need it). The stair cases are all covered with red carpets and lilies design. Sauna and Swimming pool area in basement are nice and clean! Lockers and towels available. We liked the combined use of the building as an elderly people appartment residence and hotel. Truely a new living idea. Very nicely executed hospitality in all means. Location is right next to the Hagenbeck’s Tierpark, NDR, TÜV Rheinland,… as well as the U2 station. 23 min to the main station Hamburg. Very convenient location for private and business trips. Parking is possible for free outside, or for a fee in the parking garage.

Honestly, nothing to name here. All 3 of us have been fully satisfied by our accomodation.

Location is very good, just few minutes from line U2 metro. Breakfast was good, staff is very friendly and always ready to help. Swimming facility is on-demand (included in price), opens with apartment key. All facilities are handicap friendly.

The kitchen is functional, but totally empty (without utensils, plates, microwave, el.kettle), but you can loan kitchen pack (we didn't try). Some information is hard to get: the reception desk is very helpful, but they can't provide information about all available facilities.

Comfortable apartment, consisting of two rooms, a kitchen and a bathroom. Dishes and other kitchen utensils - for an additional fee of 6 euros. Cleaning is daily. There is a swimming pool and a restaurant, but we did not visit. There is free ground parking and paid underground parking.

One evening a very noisy group moved into the room next to ours. They shouted until 3am so loudly that we couldn't sleep. A phone call to the reception didn't help.

This is a very special place - it combines hotel facilities with an old people's home, to everyone's benefit. The facilities are great (kids loved the swimming pool), the rooms are big and spacious. The hotel is located next to one of the most amazing zoos in Europe and next to a metro station, so you can be in city centre in 15 minutes. The breakfast buffet was fine as well, as was the restaurant.

The pillows were not as comfortable as I had expected them to be! Otherwise this place really exceeded our expectations, we will definitely return next time we are in the city. And plan for more time for the zoo!

I liked the food on the menu, nice cocktails, VERY nice breakfast. Great location beside the zoo. Parking too

I chose this hotel because they said they had a pool. My 5 year old son was very much looking forward to swimming in the pool. When we got there, they told us the pool was shut for maintenance. If I had known this, I would not have booked this hotel, I specifically chose it because of the pool.. I had to console my crying son for a while when I told him the pool was shut. They could have told me and given me a chance to find alternative accommodation with a pool.

This was our second stay in this hotel, and we really enjoyed it! Thanks to the team for this good stay. The positive things are a good atmosphere, a big room, which is in fact a “mini apartment”, with living room, sleeping room, kitchen, hall, and bathroom. Good beds, very clean, good attention, pool, and sauna in the basement, some spaces near the lobby to relax. What more do you want? The hotel is not central, but it is very close to a U-Bahn station (metro) which connects to downtown in about 20 minutes. There are some shops in the surroundings, particularly a supermarket just a couple of blocks away, but there are no activities or places to go at night. If you like to enjoy the night life, maybe you should look for another hotel in the centre of the city, otherwise this hotel is very good!

There are a few things that should be improved, and I would like to say that specially for the hotel managers to keep an eye on them. My impression is that, maybe, some of these issues are not considered on purpose due to the nature of the hotel, which is hosting also third-aged people on a regular basis, sometimes for a long stay. These issues are: No microwave and no toaster in the kitchen, no folder available in the room with details about opening hours and further information about the hotel, no safe in the room. Soap bottle in the bathroom is very hard to use (we are regular size adults, and it was impossible for us, we needed to buy another normal soap in the supermarket).

Nice, large 2-room suite. The staff is very nice. Breakfast is excellent. The hotel in general is very nice.

Pillows are very large and uncomfortable. The floor in the shower can be cleaned more thoroughly.. The hair dryer is awfully hot. Wifi is poor. Kitchen is empty and in case you want to have something, you will be charged.

The subway station is right next to the hotel, reaching town in less than 20 min Rooms are large and comfortable, well equipped. Great breakfast Nice personnel Great swimming pool and sauna with large opening hours and not crowded at all I like the blend with the elderly house. For those who are a bit worried of it, it just feels like a normal hotel with very nice people :-)

Rooms are for 3-4 persons, but the hotel only provides 2 keys per room. You can leave your key at the reception when leaving the hotel to avoid one person being left without a key. The kitchen comes with no equipment (can be rented for an extra 7 euros, which is cheap but you have to think of asking)