The hotel is in a great location good clean nice rooms

The staff on the 18 and 19th of June were all but one lady in the breakfast area absolutely unfriendly and incapable. They always told you what they can't do and what they are not responsible for, absolute joke. Takes a lot of the very good things away the hotel has to offer

The hotel was fine.

That they contacted me and asked me to pay a month in advance even though I had booked through the booking.com app and so had reserved the room. They said if I didn't pay they would cancel the booking and I would be charged in any event. The lift was out of order

The hotel was in an excellent location and the lobby area was welcoming and cosy. We loved the breakfast, lots on offer and good quality and the breakfast area was equally welcoming and relaxed. The room and facilities were clean and we were provided with sparkling water each day. Lots of space for our luggage and nice lighting/lamps which again gave a cosy feel to the room. Comfortable pillows. The staff were friendly and spoke English perfectly which was a big help. We received a thank you gift when checking out which was lovely. Despite the busyness of the Christmas markets just 5 minutes walk away, the street of the hotel was always quiet and felt very safe.

There was no kettle or tea/coffee in the room which we hadn’t realised and there was also no access to English-speaking TV channels when we tried them. There was often a long wait for the elevator. My partner found the bed uncomfortable as it sloped down at the sides.

Easy walk from the station. Out of the way enough to be peaceful but close enough to walk to lots of things. Staff were very friendly, breakfast was nice and everything was clean. Very peaceful but with a nice little bar downstairs

For me the bed was way too hard, not sure if it's the same in every room but I did struggle with how hard the mattress was. The only.other thing was the design of the shower in our room. You couldn't have a shower without soaking most of the bathroom floor. BUT these were both minor issues and I would have no hesitation recommending this hotel to others

The room was lovely with a lovely view of the Cathedral, the car park was a very good location but not very cheap.

The sink didnt drain at all, which was very hard especially when me and my partner were ill with a sickness bug, the bed creaked on the slighest move which woke us up very regularly. The pillows were dreadful although had a pillow menu but unsure how you went about this. Every time we got back to the room it was freezing cold and the heating took ages to warm up, the quilt/duvet cover was no where near warm enough.

Room was large and comfortable and clean. We had a good view, being able to see the spires of the cathedral, which was only a 15 minute walk away. Staff were very helpful, looking after our bags on our early arrival, and allowing us to leave the bags during our last day, until we left later in the day. A good variety of food available for breakfast was available, with the staff being happy to help. The hotel is in a great location for the cathedral, the Ludwig Museum, the railway station, the river, and many bars and restaurants, not forgetting the chocolate museum a walk along the riverside.

Not really a negative, just a firm bed, which is not really to my backs liking!

The room was clean, tidy, nicely decorated, had good facilities. The shower was lovely, didn't want to get out of it! The size of the room was just enough for a short stay seeing as during the day I was out exploring the city.

The pillows were a bit thin and didn't have much filling in them, the hotel does have a pillow menu but being as I was only there for the weekend I didn't bother. Also would have been nice if there was a kettle with some tea/coffee supplies but it wasn't the end of the world, there are plenty of cafe's nearby.

Location of the hotel is great - central, quiet but also close to restaurants, coffeeshops and lively neighborhoods. We walked here from the central train station on a lovely day and it was no bother at all. The staff were extremely friendly at the front desk.

I expected more based on the price we paid, but there was no "problem" with anything per se. The room was a bit smaller than we expected but it had a window that overlooked the cathedral, and it made up for it.

Excellent location - veru close to the retail areas and about 15 mins walk to the Dom. Fantastic cafes and restaurants close by but still very quiet. The hotel has a lovely bar area with places to relax and the staff were all very friendly and professional. Travelling alone these things are important!

A slight quirk before I arrived when instead of the payment being taken via Booking.com as advertised, the hotel asked me to use a link to pay direct. This was to avoid credit card cancellation through charge back. This is not made clear at time of booking so the hotel and Booking.com need to be more transparent. I had to call the hotel to make sure it wasn't a scam.

The location is close to a shopping mall, 8 minutes from the Cologne Ice bar and 15 minutes walking to Centraal Station. The room was clean, spacious with plenty of outlets and lights. The staff were friendly and central station is about 15 minutes walking distance. By taxi, central station is about 5 minutes, so great stay for travelers.

The breakfast buffet is great, they offer coffee, eggs, bacon, yogurt, cheese and pancakes, however, they ran out of pancakes fast.