Pre arrival support was amazing. Our train was severely delayed and missed the connection to Cologne. Frank on reception answered all my hurried messages on the way, suggesting other routes to get to Cologne and reassuring us we could get in if we made it (we didn’t). Being Celiac often breakfast is yoghurt and fruit, but the hotel had GF bread rolls and a great scrambled eggs option. Usually I don’t bother to pay extra for the breakfast but the offer was really good value for me. Super friendly, helpful staff, everyone that worked there made our lives easy.

The only thing,and this is really not a problem, was no tea and coffee making facilities in room. This is outweighed by all the other great things about the hotel.

Lady that runs it is very nice and helpful. Room was adequate. All was fine once we got into the room.

Weird system to check in. You get to the location then have to call a number to get someone to come unlock and check you in. Verizon phone decided not to have coverage at that time so we stood outside (in a not so great area) for about 45 minutes trying to figure out what to do. Finally some other guys came to check in so they made the call and we all got in. Location is a ways away from anything and we didn't find a bus stop close by. This is the only stop we had on our 3 week trip that we hired taxi for all our transportation needs.

The building over 100 years old and has great character. It is a small family run hotel so it is quite different to your typical hotel. The rooms are spacious and have all the amenities required. We opted for breakfast, which was 15 euro per person. It is a vegetarian breakfast with a few options so was nice. Staff were lovely, especially Felix, and were willing to to assist. Rooms had great curtains to block out the light and the shower had good pressure.

The only negative was the noise from the 100 year-old wooden floors, which creaked as you walked around so you heard upstairs clearly. However, this is minor and the floors are a great addition to the character of the hotel.

The room was very nice, big and with light, bed very comfortable, everything very clean. The staff was incredibly helpful at accommodating my very late check in request. I had to be very early out for work meetings, and requested to have the "bussiness breakfast" deliveredy to my room, which they did, that was very helpful!

The wifi didn't work at all in my room. I was on a work trip, and wished there was a desk to work on the evenings if needed.

The staff is amazing!!! They are incredibly accommodating and helpful. The vibe of the property was relaxed and friendly. The breakfast is outstanding. They have a chef cooking your eggs and food was generous without being to much or wasteful. You couldn’t ask for a better location to the Christmas markets.

Only drawback was not having front desk staff later in the evening.

Loved the service, very friendly welcome and excellent breakfast. Scrambled eggs made fresh were delicious! The bed was really comfortable and the room had lots of natural light and a good shower. Loved the easy access to our room and the building using our phones.

Only a few minor things, there was so mirror in the room except the one in the bathroom. Very basic toiletries in the bathroom (just one hair/body wash combo - no conditioner) The general look of the hotel was slightly dated, shabby. I think it's a stretch to call it a boutique hotel. Although they had made an effort to make everything look nice.

The staff was kind. The room was spacious and clean. The hotel is small but has everything needed. There is good accessibility with the elevator. The location is good, just a few minutes from the tram station. The hotel gives a boutiquish and a cozy vibe at the same time.

The breakfast was less varied than the usual standard, and the staff took some time to refill missing things.

Very helpful and friendly staff,. Period building in a street just a short walk from Neumarket, the shops, trams etc. Plenty of choice on where to eat locally. Good suggestions from the staff. Room was equipped with kettle, hob, fridge and coffee machine, so if you wanted to, basic self catering is possible. Vegetarian breakfast was very good.

Steep stairs but there is a good lift.

We loved the quality and independent, personal feel. The room was immaculate, the staff were completely charming. The hotel is in a great location, walkable to the Belgium Quarter as well as the hustle and bustle of the main shops, cathedral and station.

It's been great from the very start with a very warm welcome (including espresso ;), no problem with leaving our bags that we've found later on in our room! The room was quite small but very comfortable (last floor, but with elevator and air conditioning). Location is super fine, close to a key shopping street, 20min walking from the Cathedral. We enjoyed breakfast - fair enough variety, including srambled eggs done on the spot.

Although people were super nice, we had two occasions when we've felt like 'forgotten'. There's no one during the night in the hotel so we were to open entrance through the app (which is not a problem). But it did not work. So we needed to call the emergency number to open it remotely. And the next day we were not on the list for breakfast (despite the fact that we had paid beforhands). There was almost nothing left and when we asked, we were shown a spreadshit with a big questionmark by our room number (how come?). Then it was quickly prepared, but the feeling was awful. And when we were leaving, we needed to say again that the breakfast was paid already. All in all everyone was super nice, but it didn't feel like we were taken care of/that planning was under control.