The room was large, comfortable, quiet and with nice furniture and decoration. The bed was really good. The bathroom was big and nice, although we took some time to find the way to lower a curtain which closed the view of the bathroom from the rest of the room. The location was convenient, and the parking place closeby and not too expensive. Breakfast was excellent. The staff, apparently made of a single lady not always on the premises (but we were definitely during the off-season), was extremely nice and friendly. Everything worked OK.

As said earlier when we arrived we found nobody at the reception and in fact we had to wait before being allowed to enter the hotel. Unfortunately the restaurant was closed for both days we stayed there.

I switched to this hotel at the last moment because I wasn't satisfied with the my previous booking and I was very pleased I did. The Polish lady (I forgot her name) who served as receptionist and cook for breakfast was very helpful in suggesting places dinner and telling us that the next day, being German Reunification Day, the town would have a car-free day with many street stalls. We enjoyed our stay there!

Nothing really

Beautiful room on the top floor. Nice breakfast. Calm stay. And the restaurant fits in very nicely and offers delicious dishes.

It was to hot in the whole hotel (approx. 24-25 degrees).

Everything else was great!

When breakfast is not on a buffet, it is not well organized. Keeping in mind that for business trips, people are leaving before 8 o'clock in the morning and the breakfast starts at 7, needs to be ordered and prepared... May be order the previous night service would be nice option for those cases.

The restaurant for dinner is great. Very German with excellent good. Friendly staff. Lively restaurant. Lots of people from the hotel and others My room was lovely. Balcony. Very comfortable. The staff were perfect. Friendly. Smiling. I will definitely return.

Everything was perfect

This hotel was very comfortable and the Reception staff were excellent, especially Sara who helped me get to the Passion Play in time, she was a star. I loved the location.

I wanted to eat in the restaurant, but didn’t realise you had to book during the passion play and reception said they would accommodate me, but the restaurant said they were full so I had a cup of coffee somewhere else and the nuts from the mini bar, no room service for a light meal, which I’d expect, given the price per night. The spa opening hours didn’t fit into my visit hours, I booked thinking I’d be able to enjoy the spa on Sunday morning before checking out, but it was closed. For these reasons I would mark it down compared to other hotels at a similar price per night that I have stayed in worldwide.

My room was beautifully decorated. The balcony view was amazing. it was near the church and the church bells were nice to hear. The staff were incredibly professional, helpful, and treated me like a VIP. They celebrated my birthday with a surprise single serving bday cake, candles, and a beautifully decorated breakfast table. The dining room was so professionally run, clean and neat and provided me one of the best dinner meals I’ve ever had. The location was perfect for walking in the city and to the Passion Play. This is one of my favorite hotel stays ever. I would definitely come back here, I can’t say enough about his great it is.

N/A

Breakfast is awesome. Room newly renovated. Bed is very comfortable. Good location in the center of town next to lots of unique local shops.

The church next door rings its bell every 15 minutes day and night every day :-( When you on jet lag and can't sleep, you definitely hear the bells all night :-(

Wonderful in every way. Stunning rooms, very clean and comfortable. Gorgeous balcony with views of the mountains. Very welcoming and helpful receptionist. Great meal and beers on the terrace in the evening, lovely breakfast with freshly cooked eggs in the morning. The town is very sweet. We loved it here!

Nothing!

This hotel was quite enchanting. The decor was unique and tastefully done. The rooms were spotless, the staff was warm and the breakfast was outstanding.