The hotel is perfectly situated near Berlin zoo which was our main reason for visiting. There are also good restaurants and shops within walking distance. Room cleaning wasn't routinely included but easy to ask for more coffee, toilet roll and fresh towels etc when needed. The childs bed wasn't that comfy for a 10 year old so would book a different room next time. Breakfast at a cost was good, there was enough selection and staff were constantly replenishing. Bar was good for evening drinks and it was a nice area to relax after long days exploring. The room was cosy and had all we needed for a great few nights stay. We would visit again. Thankyou

One of our party had a billing issue. His account was debited 4 times the correct amount. This amounted to an overpayment of over £600. The staff could not resolve the issue as they had no record of the overpayment. It was a significant amount and was very worrying and had a financial impact to the individual involved. I believe it took over 7 days to resolve. The staff at the hotel should have been able to resolve this. I hope that Premier Inn compensate the individual involved for the distress caused, the loss of funds in his account, the loss of time resolving the problem.

they had the room ready for us when we arrived and we arrived a little early staff where very cheerful and polite and jolly we had a choice of which floor we would like as there was seven floors we choice the 6 floor it had great view we had breakfast on the last morning and it was fabulous as we was departing till late that day and was able to leave our suitcases in a secure storage until we departed later that day which gave us a day where we could enjoy our last day in berlin then pick our cases up later the hotel bar and the lounge area was clean and tidy the bar staff was very polite and even help us with the german language which I new none but my partner new some but it was nice to learn some better ways of saying things thanks to the staff if I visit berlin again I would definitely choice that hotel again just a wonderful 4 nights at the hotel thank you to all the staff there

nothing to not like

Close to u ban station... There is everything you may need around... The team is very friendly and helpful... If you buy breakfast it can be a delicious option. If you're in Berlin, you should know that there are definitely better breakfast options. We had the opportunity to try the hotel breakfast on the last day of our holiday.

We can only say that it is a little far from the center. We had to make a lot of transfers while going to some places. We are pleased that Berlin has many metro and tram lines. It would be nice to have a mini fridge. We prefer split climate control.

Clean and new , good location .

There were no toothbrush and toothpaste, breakfast is for 16€ and it really poor.

Very nice stay, definitely added to my list of Berlin favs! Spacious room, very clean, good mattress. Staff was fantastic and always extremely helpful, friendly and made us feel very welcome. Great location, a few steps from the U3 station, walking distance from zoo/KaDeWe/Fuggenstrasse Great brunch options around the hotel, within a 5/10 mins walking radius

Quite frankly was a very good stay, no real problems. An improvement could be to have 24hr vending machines that accept payment other than coins, and at times it appeared a bit understaffed, when the staff had to man bar and reception at the same time, but never even close to being a problem. Toiletries could be improved as well

The whole hotel was very clean, room as well. The accommodation looked new and modern. Staff at the reception was very nice. I was lucky to catch an amazing price so it was def worth the money. There is a bus stop and metro right next to the hotel so it makes travelling to the centre easier.

The only thing we lacked was maybe a little fridge but it wasn’t all that necessary at the end. In the bathroom it was really cold (which I think is to prevent mold) but it made coming out of the shower a bit uncomfortable.

I was booking 3 rooms few weeks in advance, for an Euro Cup match and this hotel was one of the cheapest in Berlin - I still can't believe that, cause the quality is pretty high and I know much, much worse rooms were much more expensive. The staff was quite helpful (apart from asking them about the available parking, they seemed irritated) and efficient, check-in and check-out processes ran smoothly. The hotel itself seems new, rooms are very nice and I'd even say leaning towards the luxurious. The hotel is located next to the subway station and the connection with the city centre is great. I'd definitely recommed, not only this one but other Premier Inns in Berlin too (I use quite often the one next to the ex-Schonefeld Airport and it's great).

The only downside was the breakfast, which we had to pay extra for. The choice was not very good, it seemed limited and unappetizing. Scrambled eggs looked and tasted truly horrible. I regret not choosing some of the nearby restaurants for breakfast.

The location was perfect for our needs with a lot of public connections that allowed to reach many parts of the city very easily. Clean and safe neighborhood. The room was spacious and very clean. The hotel staff was very friendly.

The breakfast was not included but we could buy it every morning. The breakfast was very varied in options and all products were of very good quality. While it was not very cheap, the bonus which we enjoyed was that the children up to 16 years old had free breakfast.

We stayed 3 nights in January 2025. The room was very clean and the bed was comfortable. Good breakfast and good variety. Location is perfect, only 1 minute by foot to the nearest metro station. The staff was very helpful and friendly. Special thanks to Rampueng "Bee" Klimpel, she made our stay pleasant and was very helpful.

Everything was fine