The staff is amazing and always willing to help you. Everything was clean and working, but it's an expensive place for the things that they offer you. The hotel is located just 10 minutes walking from the city center, which is convenient for exploring the city. However, it's important to mention that you have several stairs to reach the hotel. Therefore, if you have a lot of luggage or are traveling with someone who has difficulties walking, please be aware that this may not be the most suitable place for you."

the staff were amazing and located close to everything…the owner goes above and beyond with their guest! they checked me in at 11 and upgraded me to the novel room because they had the room unbook and ready whitch i really appreciated after many hours of traveling! all the other places here on santorini would make you wait even if the hotel is empty! i ended up staying 4 more nights than planned and all this because how well they treat their guest! i can’t say enough good things about this place! everything was amazing! but the staff and konstantino is what stood up the most for me! they really care about you!! thank you so much again

nothing

I cannot say enough good things about the service and the staff, especially Stan (hope I didn't spell that wrong!). I was given so many great recommendations for what to do and where to eat around the island (which all ended up being great), and when I said I would be taking the bus everywhere, he explained how it worked to me. Everything was clean and so cute. The terraces (plural!) and the pool were also great to hang out by. The location was also incredible, less than 5 minutes walk from dozens of food options in downtown Fira, as well as the main bus station that all the lines run from. And with all of this, you CANNOT BEAT the value.

Not so much things I didn't like, but a few minor things to keep in mind while booking: it's at the bottom of a large hill, so be prepared to at least carry your luggage down lots of steps, and maybe back up if no one is around to help you. The walls are also very thin--I didn't mind the noise at all, but in case that matters to you. Lastly, the WiFi would go in and out sometimes, so no worries if you're just using it for some small things, but might be a little stressful if you're trying to get a lot of work done. I must reiterate though that I loved it here and these are all just small things to look out for!

Superb staff . Location great , away from the hustle and bustle of the main street yet only minutes away from shops and restaurants/ bars . Quirky accommodation, set into the rock face . The bedroom had been recently refreshed (room 22) , comfy bed , powerful air conditioning despite an old unit , big TV , small fridge , soap , shampoo and shower gel. Decent lighting to compensate for the lack of a big window and sound proofing on the windows .

WiFi poor , intermittent and slow like dial up used to be . Bathroom needs a refresh (room 22) : Shower fixing broken so hand held shower only which is poor : shower needs to be secured to the wall at or above head height . Also no shower curtain so floor soaked when showering . Air conditioning unit dripping on to floor . Odd layout , outdoor areas felt open to all and communal . After unpacking had a couple sat on what I took to be "my" table and chairs . Insect mesh loose on bottom half of window next to front door , had to lock the window every time I went out as it would be easy to gain access with a public path thru the complex .

Upon arrival, I received a warm welcome at the reception desk and was immediately introduced to things to do on the island. They gave me a map and highlighted places worth seeing. They were also available for any questions throughout the stay. Upon request, they also provided you with extra towels for the room as well as pool or beach towels. Towels are only changed upon requests, which makes it more environmentally friendly. The place comes with a pool and rooftop terrace, which can be used by everyone. The beds were super comfortable, with a very thick mattress. The room I stayed in was sort of underground with only a tiny window next to the entrance door. It gave traditional settlement/cavehouse vibes, which was a fun experience. My personal highlight was that they offer single rooms for solo travellers. The location is a bit away from the hustle and bustle of the town centre, which was nice because that made it generally a quiet place.

The biggest con is that there is nowhere to dry your pool towels or bathers (since the hotel comes with a pool). The place could do with some clothing lines outside. The shower has no separation, which means you flood the entire bathroom floor. The bed could also do with a fitted sheet, because it kept getting loose during the night, so you slept directly on the mattress in some places. It would be nice if there was a separate terrace for smoking. Some people sat right outside their rooms and the smoked would float into the other rooms through open windows, which is annoying for non-smokers like me. It would also be helpful to introduce quiet hours. Some inconsiderate guests were playing loud music after midnight and talked very loudly on the rooftop terrace early in the morning.

Stan was so great upon arrival as we got in later in the evening. Communication between the property and myself was so great! They assisted us with a transfer from the airport and paid cash to the driver, this was so handy! Cute little local dog greeted us (Sissy or CC?) Pool was good and the rooms were lovely. Location was great and close to everything, highly recommend staying.

Nothing - all was great. If you are arriving late in the evening just make sure you have bottled water with you as you cannot drink the tap water on the island. Our only problem was that we didn’t stay longer due to other arrangements. We will be back!

We had an absolutely amazing first few days of our honeymoon at this hotel! The views from both terraces were fabulous! The reception staff were fantastic, Stan & Konstantinos are a massive asset to this property! They gave us great local advice of things to do and places to eat & drink. The pool was lovely for chilling and relaxing for a few hours, it is small, but more than enough for cooling off and perfectly clean! Location of the hotel is fab, just far enough out of the hustle & bustle but still close enough to be there in just a short walk! Room was compact but lovely and had everything we needed for our stay. Will 100% come back in the future and will recommend to others!

The location is perfect, in the middle of Fira. main square is walking distancce, Bus station too. The room was very comfy and very clean. Beautiful terrasse where I could relax every evening after a lot of activities. There are two things that I would like to mention though, just as information: - The bathroom is small, I didn't have any issues because I am small too, lol. But if you are big and tall, check with the hotel, I'm sure they might have options. - The hotel is located downhill, so I was basically hiking every time I needed to go out, lol. However, Santorini is full of up and down hills, so that is not an issue. Stan and Constantinos are the best, very attentive and providing great information and guidance for first timers like me. I even left my key inside the room once in the middle of the night, I called and Stan came to let me in. 100% Recommended.

The room was very clean, well arranged, towels were clean & cosmetics were proper, bed, pillows & blanket were comfortable. The staffs were very cooperative, helpful & gentle. Special thanks to Mr Constantinos and Mr Stans for their good service. Hotel location was near the centre of Fira, Santorini. 5 minutes walking distance of the centre and 15 minutes walking distance of the Public bus station. The room was silent and quiet environment. Real location for vacation. We just enjoyed the hotel.

Nothing to negatives.

Room was clean and spaced well for us. Check in was easy. 10 min from bus depot. Very close to all the restaurants and hustle bustle but still quiet enough. Heard a free greek music show one night and it was loud enough to hear but low enough to fall asleep with the window open. Very close to the water views. Pool was being fixed so didn’t get to use it. Our room was right in front of it.

Wifi was spotty some days. Can be hard to find and get to because of steps. Light sleepers might have an issue. ants got into our pastries so keep everything in the fridge.