As soon as my husband and i arrived we were treated so well thanks to Reception john our meet and Greeter gave us a sweet lemon drink then carried our cases upstairs so friendly and Funny miss him when we opened our room Door we were both amazed at what they had done for us as it was our ruby wedding Anniversary 40 years we both got emotional The staff at the hotel are a real credit to them i haven't meet more helpful friendly people and a huge shout out to our room cleaners who went above and beyond to make sure our stay was amazing thank you both a must stay hotel 10/10 +

Nothing

The attention and care of the staff is very good, they care about customer satisfaction and offer the same quality of service to everyone, it is a price performance hotel. We would like to thank Nikos, who made our registration at the entrance and welcomed us with a smile☺️

We did not see any negative features.

First holiday for a year. Had late flight but were welcomed by great staff members who had arranged food for our arrival that was waiting for us in our room, along with complimentary wine and treats. Rooms are a good size, with fridge and brew making facilities, with our room on the 5th floor having a balcony providing sea views. We are a low maintenance couple, who did not require rooms cleaning on a daily basis, but very pleasant cleaning staff tidied the room anyway. Hotel is close to beaches, and there are lots of shops on the doorstep, with great restaurants just a few minutes walk away. Rhodes Old Town is also around 15-20 minutes walk away, and a nice walk if you go via the harbour. Breakfast was included in our booking and there was a lot of choice food wise, and we also paid extra for dinner, but we didn't eat in the hotel every night, and when we did we found a great selection of different foods. All in all, great hotel, great staff, great food and great facilities. Really pleased.

Location of Mitsis Petite Palace is excellent, in the quiet area of the downtown, close to the beach, shopping area and old town. There is a large scale reconstruction of the Mitsis Grand Hotel nearby, but during our stay there were no noisy construction works, so it didn't disturb us. We took two rooms - family suite and single room, both were very spacious and convenient with plenty of utensils, coffee machine, kettle, fridge with soft drinks. The staff is very nice especially in the dining room (thank you Zara, Maria and all the folks). Food was very good and various, no crowds and lines in the dining hall. Manager Margarita was very attentive to our requests. Kids enjoyed swimming pool very much (for us it was too cold even in jacuzzi), thanks to Michael (the lifeguard) the time near the pool was very nice. Bars were good, drinks were tasty. Even the cultural program in the evenings was very decent, especially the Greek evening. We highly recommend this hotel.

We stayed at the lower floor, from the one hand it was very convenient since we didn't use elevator, from the other hand sometimes we could hear the noise from the bar on the ground floor till late. Earplugs solved the problem.

This little hotel offers everything you would expect.. from arrival the reception staff are amazing, friendly, very helpful and attentive. The room was clean, we also were provided with a bottle of wine and two pots of dips complementary on our arrival in our room. Slippers, bathrobes and a well stocked mini bar. We stayed all inclusive. The food in the restaurant was different everyday, lots of lovely fresh salads, pizzas, choice of fresh breads, fruit and desserts.. The restaurant itself was cleaned after every sitting, I noticed the cleaners.. The tables cutlery, glasses etc were pristine. The restaurant staff were also very attentive.. The bar area outside by the pool was lovely to relax and have a drink.. I travelled as part of a small group, the hotel staff were very helpful in trying to seat us together, which was challenging in the evenings as the restaurant was very busy...The location is perfect, a short, 15 to 20 minutes walk along the harbour and you are in the old town. I would highly recommend the Mitsis petit palace. I shall return next year with my friends..

The only little grip is the hairdryer in the bathroom was not so good, but I could live with that...

The location was brilliant., the staff are amazing food was beautiful and there was a great choice

The property needs extensive updating there seems to be a serious underpinning issue as nothing was squared, showers were good but the shower head was located over the bath in the middle where the floor gets quite wet and dangerous , baths should only be in family rooms .it is the friendliness of the staff that is probably making it a great place i would have to truly consider if i would go back there. the pool area was too small for the amount of guests

It is my third time in this hotel. I keep coming back because of the highest quality of service and amazing location. All staff members in this hotel, including the cooks, waiters, cleaning ladies, reception, hall porters did excellent job to make our stay comfortable. Thank you so much for keeping the best level of service and hospitality. I hope to see you again in the coming years. This hotel deserves another star. Location is perfect, food is great. I felt like I returned to my family.

Everything was excellent

On arriving we were told we had a room on the 7th floor which is not accessible by the lift but we were upgraded from breakfast included to everything included. This turned out to be great value as there was a great choice of food and drink - the service in the restaurant, poolside bar and main hotel bar was always very friendly and good fun. The hotel is a little way out of the old town but we were able to walk to the main spots in about 10-15 minutes along the beach front so no big deal - its a nice walk. It was also quieter and more relaxed in this part of town which is good as the restaurant has an outside terrace as well as seating inside. The pool area is compact with a relatively small pool for the number of sun loungers available - but when we were there it did not feel crowded and the pool was deep enough and long enough to properly swim - the pool bar does good mojitos! Our room on the 7th floor had a great view, over the hotel in front, of the sea over the strait to Turkey and we had our own sunny balcony which was quite roomy with a clothes dryer. The room was not particularly grand or modern but everything worked and was clean - TV, air conditioning, mini bar, coffee maker. The restaurant area and terrace did actually feel up market but not in a stuffy way. We really enjoyed our stay and would come again.

No lift to the top floor

It was one of the best hotel we have ever been to! The location was great, very close to the beach (rocky beach sand). In the hotel everything was clean, the staff was super nice, we had a 1 year old kid with us and everyone was very kind to him and considerate. The Food was great, the “all inclusive” was totally worth it - every day we experienced different meals, the banquet offer was very very rich. We were absolutly satisfied.

Everything was awesome - we would have preferred a double bed instead of two beds pushed together because it didnt hold well. But that is a small thing.

The breakfast was exceptional and the staff were at all times so professional and courteous. At check in, we were warmly welcomed to the hotel and the lady was so helpful regarding a member of our party who had left her jacket in the taxi! We got large bottles of water daily in our room. The cleaning staff were always so cheerful and pleasant. Just feel it's a very well managed organisation where staff are treated well and respected. This shows in the way they treat their guests. Would highly recommend this hotel chain.

The hairdryer in the bathroom was my only gripe! For a 4star hotel, it was very substandard. Think good hairdryers should be in all rooms nowadays!