The suite was very spacious and comfortable. The staff were friendly and helpful

The restaurants were somewhat disorganised, especially at breakfast where getting a tea or coffee was dependent on the call order chef who was busy doing eggs and chippatee. We recommend getting a restaurant manager with international experience! The fruit selection was poor! We also recommended having information in the rooms about restaurant opening times etc.

..initially the hotel tried to give room with two single beds contrary to our booking for a deluxe/premium double bed room (for a couple). It needed a drama of sort, to get the room as per our booking. Finally the room we got was very good and comfortable.

The initial encounter with reception where they tried to give a room different from our booking. Not sure if it was deliberate or due to some other problem at their end.. it needed lots of argument and time, before the hotel gave us the room as per our booking..

Nice spacious big rooms. Bed was comfortable. nice breakfast buffet with plenty of different options

Shower glass wasn't attached properly against the wall so when you shower, it floods the bathroom. The windows facing the outside, it seems like they have not spent time to clean. filled with stains and one doesn't have a clear view. They should get a company to clean the windows from the outside.

I took this hotel because it is close to Ayurveda center, which I needed to visit few times. Room is comfortable, cleaning every day. Very comfortable bed and pillows. I like the breakfast, there were menu things which I did not try, because would take dosa every day. People on reception very helpful. Bamboo restaurant is fantastic

Very dirty windows. Swimming pool was clean, but there was no sun beds.

We ordered room service and the service was good. The choice of food was excellent and fresh. The staff were friendly n good.

For senior citizens, the thali meals was too much. So much food was wasted as there were too many items. There was no need to serve biriyani n fried rice when senior citizens request for a simple thali meal.

Food served was good and tasty.

1. Even though they confirmed to pickup from Trivandrum central station, NO ARRANGEMENTS WERE MADE. We have to depend on Uber in the middle of night. 2. Once I reached the hotel, we were not greeted warmly. Then the receptionist said I think your booking was cancelled. Then I showed my paperwork, and finally gave us a room

Good location and friendly staff. They adjusted the breakfast.

Check-in process was not smooth. Though the room was available, they did not allow us to check-in and asked us to pay extra for early check-in.

Hotel is excellent, clean and comfortable. Facilities are good. Staff is courteous and kind. The location is very convenient. Overall our stay was good.

The property is well maintained and staff is too kind.

Very friendly staff. No delay in providing services. Breakfast was very good with a nice elaborate spread. Front office Manager was very helpful.

Nothing to mention.

The room was so spacious with a comfortable king bed, and the amenities were good. In room dining was good with prompt service offered. It had a desk and couple of extra chairs for us to lounge in. The bathroom is clean and well maintained. Overall a good stay for the price we pay.

Staff could be more courteous and could use a smile. Also the food quality could improve at least for some of the dishes. Gym facilities are not that great and could use some renovation and care. Check-in and Check-out could be more proactive with an aim to reduce the wait time of the customers.