Very nice and convenient hotel to stay in. We booked it for two nights as a place to take a break before heading off elsewhere. Very big rooms and well maintained, staff are amazing and very helpful and friendly. Did not try any of the meals in the restaurant there but it always seemed busy there which was a good sign. We did order room service once though and it went to the bin, other than the platter of fresh fruit. The location is very decent and very close to the harbour . Beds were very comfy.

Room service food were inedible

I like the following: 1.Rooms: Rooms (AC rooms)were clean and tidy; staff was very nice and helpful- thanks to reception - sunnu and fiddi. Room services were great as rooms were getting cleaned everyday. The bathrooms were modern with all required amenities- modern toilets, clean bathing area, clean towels, dryer , in fact they provided all the personal supplies on a daily basis. 2.Restaurant: The restaurant staff was very accommodating and providing services based on your needs and dietary requirements - thanks to the entire restaurant staff. The breakfast was good with many options one can choose from. You can opt for fresh juices and vegan meals. 3. Pool: The pool was wonderful and surrounding pool area was well maintained. My kids definitely enjoyed the pool. 4. Location: Hotel’s distance to the beach was just 10 mins walk and it is not far from sunnor market area, clubs and restaurants.

- The room I checked-in had a faulty AC, however they changed the room immediately but I would suggest ppl to check the ac😊 as first task after checking-I’m - Passive smoking gives me migraines so personally I did not like people smoking in the restaurant or near to the pool side. They should have proper smoking zones and should not allow smoking everywhere. - Pool side is little bit slippery but not that much of an issue bcuz the staff was regularly mopping the floor

A beautiful hotel that is really well maintained with friendly and helpful staff

The location is terrible at a 24-hour, very busy road. Trying to cross it or walking along on it is taking a huge chance on your safety.

Very nice, clean resort ,really helpful and friendly staff

The breakfast buffet definitely needs a overhaul I didn’t eat most mornings because it just wasn’t nice. The television channels are very dated not ideal if you have children. Location is on busy main road

The grand palace hotel was nice and clean. The pool was lovely. The staff were friendly and helpful. Beds are a little firm, but if you like a firm mattress then perfect. The local is a little way out from the more touristy parts of sanur but honestly doesn't take long to walk there. Even the beach wasn't far to walk and the Icon mall was easy enough to walk to. A lot of the eateries in sanur are cheaper then Kuta area.

The hotel was fine. Walls are a little thin so can hear luggage and trollies fairly loudly in the morning being carted around oit side. Other then that we enjoyed our stay. The only other thing not really related to the hotel is that the foot paths on the road out sid the hotel are in poor condition and can make walking a little tricky, but once you get in to.the more touisty areas the footpath are fine

The hotel is beautiful and a great price for location and amenities.

We stayed for one night after flying into Bali before we caught the ferry to Nusa Lembongan the next day. It was perfect for this. 24 hour check in, great clean rooms, very friendly and helpful staff and buffet breakfast included. Only 6 minute drive from the ferry which was great.

Pool access is very convenient, comfortable beds, good waterpressure, nice room service and very timely. Able to leave some luggage until one comes back.

First day the bedlinnen was dirty with crusty filth on the left side from previous guests and they said they couldn't change it before 22.00 o'clock. They didn't even offer me to change room I myself had to ask as it was 18.00 o'clock and I wanted to take a nap. Moved room which was fine until I the next morning wanted to go for breakfast and the door would not close. It would stay open with a 30cm gap. Now I had to wait for maintenance because obviously didn't want to leave with all of my things in the room. It was difficult to communicate with both front desk and Housekeeping on the phone. It seemed only one person was good enough in English to be able to understand when there are issues.

The whole property is immaculate. Fresh white paint inside and out, not a weed in site. Staff are working all day to clean and manicure, even the external corridors on each floor. The 2 single beds we had are the among the best beds we've ever slept in. Efficient reception staff. A grand entrance and foyer which make waiting for taxis easy and comfortable. Our room was a standard hotel room with a balcony with clothes hanger. Perfectly comfortable. Meals are fine, but not exceptional. An attempt is made to vary the hot food each day. There's good range of breakfast food and a varied dining and room service menu. Room service is excellent but having the plates etc removed took well into the next day. We have moved now to a 4 star hotel in Nusa Dua and can say that the Grand Palace, Sanur is indeed a palace by comparison! The location is good. Easy for getting transport but about a 15 minute walk to the Icon shopping mall and the beach.

Really not much all, hard to fault. Just the usual complaints i have at every hotel - could do with more power points, suitcase stands and 2 chairs in a room instead of 1 (but there are chairs on the balcony that can be brought in).

Hotel was really nice, staff were great. Was only on a short trip so I didn't get to see much of the area as it rained the whole time I was there. However I made use of the hotel spa! Had a massage and facial, girls are amazing at what they do, thoroughly enjoyed it. As far as I'm led to believe there's a wide array of shops and restaurants nearby. But it's definitely a quieter location, just what I wanted. Hotel has a restaurant with a good lost of choices and well priced too! Hotel was clean, housekeeping every day and due to my Genius level on booking.com I was upgraded 🙂 Would definitely stay again.

My only critique, and it's a very small one, is there is no eye level plug socket near the big mirror to apply make up, do hair etc. (need to crawl under table and unplug lamp) it's far too hot to stay in bathroom, one would like to sit down under the air con. to get ready. But like I say, it's only a very small critique.