Our highly anticipated vacation in Bali at Alaya Resorts Ubud exceeded all expectations, delivering an exceptional experience in every aspect. Undoubtedly, this ranks among the best experiences we've ever had. The service provided by Alaya Resorts Bali is truly unmatched. The staff consistently went above and beyond to ensure that every moment of our stay was met with warmth and pampering. From a thoughtful upgrade to a surprise birthday celebration, the team's attention to detail and genuine care made us feel truly special. Their sweetness, friendliness, and politeness created an atmosphere of happiness and comfort throughout our stay. The aesthetics of the resort are captivating, immersing guests in the rich Balinese culture. Our room was stunning, providing the perfect backdrop for a memorable stay. However, what truly distinguishes Alaya Resorts Bali is its exceptional dining experience. The culinary offerings are beyond compare. As avid food enthusiasts, we savored every bite of the Balinese specialties offered at the brasserie. Opting for a breakfast-included package proved to be a brilliant decision, with a wide array of breakfast options replenishing us after days of exploration. Whether indulging in traditional Balinese dishes or international cuisine, each meal was a delightful revelation, meticulously crafted to perfection. Situated in one of the prime locations in Ubud, the resort provided easy access to explore different places in the area. Alaya Resorts Bali comes highly recommended. With its combination of outstanding service and unparalleled dining experiences, it's a destination that truly embodies the beauty and hospitality of Bali.

The bathroom is practically in the room:((

A lovely resort right in the middle of Ubud making it easy to go out for meals, entertainment, shopping... The rooms were well fitted out and had high quality toiletries. We stayed in a room on the third floor which had a great view overlooking the pool and gardens. Breakfast was a buffet style with optional orders (eggs etc). Being set back from the road there was no noise as I have experienced in other central Ubud hotels. Our booking included a Balinese massage in the spa which was a nice experience (though you can get the same massage for a fraction of the price out in town). The staff were always friendly and exceptionally helpful.

For a five star hotel the rooms were fairly small. The odd design of the bathroom and toilet being within the main room would not suit some (you have to be very comfortable with the people you are sharing a room with!) One thing that could definitely be improved for accessibility is installing a lift as there wasn't one in our wing. My mother has hip problems and found the stairs a challenge. The pool is pleasant, but not as big as it looks in the pictures.

We love staying at the Alaya resort, the staff is very nice and welcoming as all the people in Bali. They make events during the night, we enjoyed the Balinese tradicional dance dinner and the food in general. I loved the mango tartare:) The pool area is very beautiful with a view to the rice fields.

A coulple of things to improve, the AC are a maybe old and made a bit of noise during the night, they could also change the protection of the pool beds, they look old and dirty. Other than that the place is peaceful and away from the noisy city center.

the most friendly, attentive staff. couldn’t do enough for us. absolutely stunning grounds, right in the heart of ubud but still tranquil and away from the crowds. a true oasis. came with my mum and the facilities and overall vibe of the place was exactly what we both needed

shower didn’t work too well, the head needed a bit of a clean as the spray wasn’t equal. breakfast was ok but I think for a 5* could have been improved - although nice that barista style coffee was included in price not just drip coffee. but other than that can’t fault it!!! just fabulous. if you stay in ubud make it here!

beautiful quiet even a garden and rice fields on the property

maybe a bit to big to ensure safety neighbouring Yoga Barn with loud techno parties, luckily not so often so it rarely disturbed very bad breakfast, even when its included it seems to be better have breakfast somewhere else which we did

I loved almost everything about this hotel. My stay here was so super comfortable. I had a bathtub in my room, which is not something I ever thought I would need but I was happy with it. The bed was comfortable and the staff is incredibly friendly. The pools are nice and they weren't too busy when I was there. There's room service from a nearby restaurant. Location is right smack in the middle of Ubud. It's busy but you won't get that feeling in the room.

The breakfast (when it isn't included in your room price) is best to be skipped. It's pricey and it doesn't have many options.

the property is centrally located and at the same time so calm. The suites were comfortable, cosy, clean, well equipped and just so family friendly. we loved them. the massages at the spa were great.

there is a huge room for improvement for breakfast which is absolutely not to the standard. cocktails at the bar could be improved in terms of taste.

My room was overlooking the beautiful gardens and pools with a spacious balcony with a table and chairs and small couch. The room was also very spacious and included everything you need, from a very comfortable bed & plenty of wardrobe space to a walk in shower and great bath. Breakfast was very good with a huge choice all the staff were exceptional making you feel welcome and nothing was too much trouble. The hotel is in central Ubud with great access to everything, despite its central location the hotel remains a haven of peace and tranquility.

The stay in Alaya was way above my expectations. Everything over there was perfect. The staff is everywhere, and you don't have to search to be helped. I really liked the double services, morning and evening, which included making sure you have water in the room. I enjoyed being back in my room and having it settled for the night with the curtains closed. It was such a nice touch. The rooms are spacious and luxurious. The shower was my favourite part, as were the pressure and intensity. So nice. It was the pleasure I sought when I returned to the hotel.

While my stay at Alaya was exceptional, I believe there is always room for improvement. For instance, it would be nice to have a drinking water fountain in the common area so we do not need to use a bottle.