Standard of room was excellent. Bed was very comfortable, room spotless, great central location, and attractions in the city were all an easy walk away. Chose to eat dinner in hotel and service and food quality were excellent. All staff were very pleasant at every interaction. I would stay here again or at any of the Neville Group hotels.

I wouldn't normally spend as much on myself. However, the rate I paid was well within the city's average hotel rate, and I have to be fair as I did check other options. I also must say, again, to be fair, I travelled in what would be classed as 'high season' so generally accommodation is slightly more expensive than cooler months.

I'm a vegan and the staff were very lovely. They advised me at check in at reception to tell my server the next day. You have a full vegan breakfast which is very much appreciated and then vegan spread too. I like brown toast and your bread is good quality - I stay at hotels a lot and some are not so good but yours is. The coffee is lovely too and I really liked that the waiter brought both coffee and tea on a tray and asked me to choose - so I'm not waiting! The location is absolutely stunning - you must have the nicest view of any hotel in Ireland. The lady on reception in the dining room was very warm and welcoming. I will recommend you very highly to all my friends and family. Your staff are trained and experienced in what they do. Fabulous stay - I enjoyed it so much. Thank you!

Really nothing could be improved. Everything was spot on!

We stayed for just one night, a mistake as there is so much to see in Kilkenny! The hotel is ideally located on the river across from the castle and easy walking distance to all the main sights and bars and restaurants. Room was very clean and comfortable, located at the far end of the corridor right beside a service elevator, I was worried about noise. There was a bit when housekeeping staff started work at around 0800 but not too bad. The hairdryer in the room didn't work and it was too close to check-out time to request and wait for a replacement. The buffet breakfast was good. Variety of pastries, bread, cereals and fruit as well as the usual cooked Irish breakfast items. The hotel car park is very handy and we could leave the car there after check-out to have another wander around and check out a few things we didn't get to see the previous day.

The location was absolutely perfect - everything within a really short walk - it was in position A in a delightful town. We definitely intend to be back again and again!! We loved it!! The room was very well equipped (*no safe and I don't think it had a fridge?) but everything else was really nice and a separate work desk and table and 3 chairs - excellent! Guaranteed parking on site albeit a bit strange the way the parking was located around the hotel.

The only thing to flag is this hotel seems incapable of cooking fried eggs! The self-service breakfast was delicious except all days the fried eggs were overcooked and piled into a silver container to keep warm like at a poor motorway service station! Come on chef!!! Everything else was 10/10!! Staff were really well trained and attentive and super friendly.

Very friendly, exceedingly helpful and caring staff. Brilliant central location with safe parking. There was a great variety of tasty food for breakfast. The bedroom was very clean and comfortable. I enjoyed the unexpected treat of a concert which was coincidentally being held during our stay. The loyalty scheme which is run by the Nevillehotels is a great idea. Unfortunately we could not take up the surprise invitation letter, left under our bedroom door on our last night, to extend our stay for a lot less. Plan to return when next in Kilkenny.

Can't think of a thing!

I liked the location where the hotel is. It's very close to everything and that there are a lot of things you can see and do in the area. I like the fact that the hotel staff granted my request to give us a room where we can have a nice view. It made our stay very special and we will definitely be back and would recommend the hotel to our family and friends.

The only thing that I didn't like is the service at the bar is quite slow people are queing to buy a drinks and there's only 1 Bar staff. I know they are busy that day but it can be improve.

All went well......We have been there now 2 years in a row....Loved it. We had an afternoon tea service and the staff was very helpful. We will always find a way to stay with you every time we come back to Kilkenny.

The front desk seemed a bit erratic on check in and gave us a room that had no lift in the apartment area. We specifically requested a lift and not stairs....I had a back injection just prior to traveling to Ireland and could not carry bags up or down stairs. It took a long time to change our room - but ended up at the same room we stayed at last year. Very pleased about that.

Breakfast was great. Staff were very friendly and accommodating, Staff upon check in were super friendly. We really enjoyed sitting on the patio and having a few drinks. The day was perfect weather wise. Thankful that parking was on site and accessible. the location is very central and for my sister, having a room that faced the castle was lovely. Sitting on the patio enjoying drinks was a bonus!

My sister was facing the water/castle side. We were on the opposite side. Despite us having 2 different locations, the "singing" and "partying" in the evening was very distracting for both of us, and didn't allow for a sound sleep. Put some ear plugs on and that helped. Not sure where this noise was coming from.

Where do I start...It was a spectacular stay--and I mean every word of that. We only booked one night before heading to Tramore to visit family afterwards. We had been to Kilkenny on another trip, enjoying it so much that a quick stop was necessary. Once again, it did not disappoint. we specifically chose this property due to its proximity to the many "must-see" in the area. Most importantly, the incredible medieval Kilkenny Castle, located across from the hotel, allows us to book a *castle-view* room, which we'll delve into shortly. Other sought-after points of interest close by were the Doweger's home ( literally next door--look up the story behind that ) and the many other buildings that once belonged to or were strategically part of the Castle grounds at one time or another. We particularly enjoyed the incredible view of the river just off the extended and stunning al fresco patio, which is a fav of anyone looking for lunch with a view or even a few cocktails while you watch the boat tours and kayakers amble by. The weather was a highlight at 22 degrees Celsius in late September--adding more WOW factor to our short stay. We walked into town easily, enjoying the quaint boutique shops and lovely restaurants. The location was a key consideration for us when travelling, and this property was spot on! We stayed in the largest suite in the hotel with oodles of rooms, including a gorgeous living area, fireplace nook, separate bedroom with a king bed and the washroom--so beautiful that I took a bath. The suit has six windows facing all sides, so many pics were taken of the Castle and its surroundings. The food was yummy, and the service was excellent. We will be back---Thank you so much for making our 25th anniversary so special :)

Nothing--it was awesome!! No complaints from us, and we never heard any from others. Being a Travel Agent from Canada, I often hear both sides of my client's experiences during their vacations, and I can confirm that all guests looked very pleased.

Breakfast, location, the Bar, the staff, car parking

I have marked down the bathroom because the plug hole in the wash hand basin was unprotected so that, unless one is very careful, there is a chance that dentures and other objects will disappear down the hole irretrievably. This is a worrying problem for people who remove their dentures to clean their teeth and really should not be allowed to continue. A more minor problem was that there was only liquid soap available.