Well, having read the reviews, we were very worried about how this hotel would be. Happily, it was just fine for us. Nice staff, a totally adequate room, hotel looks well maintained, decent dining room. The shuttle worked fine.

I wrote to the hotel numerous times before our stay to ask how to get the shuttle from the airport, since there were no directions on their website. No one answered me, and I got my answers by going to hotel reviews. Hilton, answer your inquiries!

Breakfast was good a good choice of tasty food. Thank you a lot for possibility for late check-out

there was no possible to contact hotel staff prior our visit via numerous emails. Despite being very close to airport, the taxi from airport to hotel costs around 20 EUR. Shuttle at night is very rare.

What can I tell you? I arrived in the evening and left at 5am. The few people I had any contact with were nice and professional. The take-away breakfast was much appreciated.

Conveniently located near the airport. Quiet and clean with shuttle service that runs every 15 minutes or so.

The instructions for getting the shuttle from the airport are a bit misleading, you need to take the regular airport shuttle (orange/white bus) that stops at several places near the airport. Also worth noting is that between 01:00 - 06:00 the shuttles come only every 40 minutes, so plan accordingly.

It was clean, central to the airport which was important to us and ideal with the shuttle taking us to the hotel. In typical Hilton standards, the bed was very comfortable and the towels were great.

Expensive but I feel they can charge that for the convenience.

Obviously a good location, with frequent free shuttle to terminals. Hilton standard of excellence, staff very friendly (and English-speaking). Room clean and well-appointed. Restaurant/bar is decent and 24-hour snack/beverage area is a plus. Minor complaints: there were some repairs being done on our floor, and there was a very strong toxic odor in the hallway in the morning; should have been properly ventilated. Shuttle driver didn’t announce any stops, and the screen in the bus is inaccurate- we had to rely on people in the know to get off at the right place for our terminal.

Very close to the airport with easy shuttle access at the entrance of the hotel. The room was clean and comfortable. My only real complaint would be that you could hear everything from the hall and adjacent rooms very loudly. Once it was about midnight, things quieted down. I've read many bad reviews about ripped carpet in the hallways, etc. We stayed on the 5th floor, and it seemed to have new tile near the elevator, and the carpet was fine. I would stay here again if visiting Rome for the convenience of getting to the airport quickly and easily.

Noise from adjacent rooms and hallway.

It was pretty close to the airport, around 10 minutes away. It was pretty comfortable (not the most comfortable mattresses but didn't bother me) good air conditioning, a mini fridge and 3 bottles of water in the room. We had a stopover so our food bag was in the fridge and we got a good rest before continuing to our next flight. Also good air conditioning . The staff was courteous.

The shuttle is very unclear. It's in terminal 3, on arrivals level, across the street from entrance 3. It was night and we found it in the end but were too tired to continue waiting so we took a taxi for 30 euro. The shuttle back was much better because it is in the entrance to the hotel and the last stop arrives directly at departures.

The staff in the breakfast room were truly exceptional and looked after us really well. Items that were not immediately obvious such as fresh omelettes from the kitchen, eggs any style you like etc were very welcome. Ditto the very helpful tall gentleman coming around and offering fresh orange juice. Nice to see a roomy well lit room, very comfortable bed and a great shower. The free shuttle to and from the airport runs every 15 minutes and was a nice feature

We caught the train to the airport and saw signs that pointed to the Hilton hotel, so we went off following the signs. After trepsing through various walkways to the Hilton hotel, we were (very nicely) informed that we had to go to a different Hilton hotel. And no, the shuttle does not come past this hotel so we have to walk all the way back to their look for another shuttle to get us to this hotel. The signage could've been a lot better. The hotel should reconsider the access card system – you have to use the swipe card between the lobby and the lifts. However everyone seems to have to swipe the card every which way multiple times before it works, if at all. Surely they can install a much simpler system that actually works.

Vicinity to airport

My son left his Ipad on the bed when we checked out. We found out 30 minutes later. We saw the location of the Ipad was still there. I called few times and they insist it is not there. We know it was!