Everything was great! Room was clean, facilities were well maintained and we had everything we needed at our fingertips. Overall it was a great stay! I was very pleased.

One of the people in the pool area told my kids to get towels out of the dirty bin rather than going behind the counter to get them clean ones. I found this to be very unprofessional. The 2nd person they asked was much more helpful.

Great location very close to alot of places to eat if you plan on eating elsewhere, it's down the street from the shopping outlets which was very convenient

My only complaint is Shane at the horseshoe bar was very rude he tried to tell my wife that the $27 she had remaining in the slot machine at the bar was not enough to comp her drinks while the gentleman next to us had less than $5 in his machine and he handed him 2 modelos in a span of 5 minutes and everyone who had mixed drinks had theirs in a nice glass cup while he gave my wife her cosmo in a plastic cup (plenty of clean cups near him) skywalk arcade can also use an update

I love that the place is always clean and smells the same. The pool was warm and clean. The food was good at the restaurant. Overall, just like staying at the Nugget. The parking is great, so easy to find a spot and not too far of a walk. We stayed on the other side this time that was close to the parking garage and the rooms were just as nice.

I don't like how you have to request housekeeping still, it was sometimes hard to get ahold of housekeeping to exchange your used towels for clean ones and to get rid of the trash. I hate how expensive the restaraunt and Starbucks are and how there is smoking all throughout the casino but that's just a given I guess.

All the staff work extremely friendly and helpful and made us feel very comfortable there.. the food at the restaurant was delicious. All the bartending staff work so awesome and the servers cocktail waitresses were fabulous.

Really need another cafe or something that's open every day 24 hours because we couldn't get into Rosie's that was very disappointing and you definitely need more help in that restaurant a hostess and maybe more servers I would suppose if they looked very overwhelmed. We never could eat inside the restaurant because it was nobody to wait on us. You're elevators need to be cleaned a little more.

The staff was friendly. I passed housekeeping in the hall and was greeted with a "good morning." We used valet parking and is was smooth and convenient. Even used bell hop service for our luggage so we didn't have to haul it through the casino. Very smooth and easy process.

Couldn't get the coffee maker to work. Put water and the pod in, power came on but it would not heat. Possibly operator error??? Not a big deal. Ended up going down to Rosie's cafe and got a delicious cup of coffee and a muffin. Everyone there was also eceptional.

It was a nice room

Wish there was a actual nice spa like tub and not a regular slightly dirty looking regular tub

People complain that the shower drains are slow, but that's because the water pressure is incredibly good. I've never felt such a powerful shower. No drain could handle that amount of water. The room in casino tower was clean and wonderful. Comfy bed, great pillows, full length mirror in bathroom was a nice perk. Staff was friendly and helpful,.and the pool was incredible. There was even a locker room with showers next to the pool. We couldn't spend the night, sadly, but we spent all day here at the pool, and relaxing in the room. Well worth the $65. Also, the gift shop was nicer than any in Reno. Huge selection. Great price, highly recommend coming here for a long weekend if you want to relax and have fun.

Wish there was more stuff within walking distance. Pool towels were small and flimsy, but they did give you more than one if you asked. Checkin kiosk was a bit tricky to maneuver.

Rosie”s Café offered excellent customer service and good food and the Bingo game plays were a lot of fun.

When you check-in at the kiosk it says you have a $100 balance although you have already paid for your hotel stay. This was not communicated prior to us staying there. The hotel staff claim it was for unforeseen mishaps during your stay. But after check-out the money is placed back onto your account within 2-5 business days. Also when we first walked into the room there was a noticeable stinch at the hotel room doorway. After spraying Lysol in the area we did not smell it again.

The room was spacious and even though the view was the train station. The snow made everything look beautiful. It was still quiet enough the whole 3days we were there. We had to stay an extra two days because of weather conditions. They made the extra days seem like it was no trouble at all in the inconvenience.

I loved everyone that worked there. The bellmen, valeting car guys, check-out staff, restaurant staff, and vendors. The only blemish was the bellman upon check-out, although very nice, he reeked of body odor. And I believe he just started his shift.

The indoor pool is awesome for winter visits. We really enjoyed our dinner at Anthony's chophouse. The bartenders at horseshoe and sports book were very busy but still fast to get our drinks.

Our room, 515, on the 5th floor of the casino tower was very obviously aged and in need of attention. The toilet was running after every flush and needed to be opened and the flapper reset to stop the running. The toilet paper holder was literally falling out of the wall. The dressers and desk and wardrobe all showed the years and years of visitors use and abuse. When our neighbor in room 517 took a shower at 6am we were subject to an extremely high whining noise coming from the obviously very old pipes in the wall. I recorded the noise from within our room and outside in the hallway as well. It was a terrible way to wake up on our anniversary vacation