The hotel is in a prime location ,buses within a minute's walk but quiet with a garden just in front of the hotel. Hotel San Marco is spotlessly clean throughout due to very diligent, friendly staff. All the staff, from reception to breakfast room to housekeeping are efficient and willing to help. A special thank you to Huilan who went out of her way to help us in the breakfast room and the Roof Garden Restaurant. Reception staff were all friendly, answering our queries with a smile. The room was exceptional, big and airy, huge bathroom and a cute terrace where we could have a cup of tea in the mornings

That we had to leave after 7 nights and could not stay more.

Location is super. Citta Alta reacheable even on foot, but cable car is very close to the hotel. Room very clean, comfortable with automatic control features. Staff was so helpful and kind. We arrived early and wanted to leave only our bags in their storage but they politely checked us in earlier without even having to ask them. Breakfast was veryy good, delicious and lots of options. However small tip: Rooms advertised in booking could be the old ones. I stayed in the upgraded part of the hotel ( or it looked so by the different interior design in the halls and of course in the room)

Room was a bit small however not a big deal. It was very comfortable Temp could be controlled only centraly, it was a bit hot for us but maybe you can ask reception. We just opened the window ( a bit noisy but still)

Extremely clean and comfortable. Decor was fabulous in Reception. Restaurant beautifuly decorated with good service and superb roof top views, such a pity it is not being utilised to it's full potential for hotel guests. Hotel is in Great location. Staff very helpful. And beds just divine..room was spacious and secure. Staff engagement with me on messages before our trip was excellent and they were professional and courteous throughout our stay.

No bar service at the beautiful roof top. Restaurant only is just ridiculous for a 4 star hotel. Guests should have use of the rooftop area...even for relaxing during the day with a coffee or a cocktail in the evening without being forced to eat a 2 course meal. No outdoor space available for guests to sit out and relax anywhere at the hotel..very disappointed as advertised as having rooftop garden/ bar. That is the whole reason that we chose this hotel!!!Area assigned on ground floor is not suitable. Uninviting and has no atmosphere . Had room with balcony but it had no furniture so had to lug chairs from the room out whenever we wanted to use it.

We spent three nights here in the middle of a 2 week trip around Europe. We came to this hotel because we saw it on a previous trip and liked the location, which is very good as it is very handy for the funicular up to the old town. The hotel is well established and this does show. Our rooms were a "Superior double" and a "deluxe double" but in fairness I don't think they were either of these things. That is not to say that they weren't comfortable or clean, as they were. They were great value for money, considering the location, but to say they are a little dated is a bit of an understatement. I would go again but would go for a better room. There was quite a lot of road noise at night, but it is in the city centre so you have to expect this. The bed was very comfy and the the bedding was good, the bathroom was spacious and clean, but again a bit dated. It all worked though. The highlight is the rooftop restaurant, which has a truly stunning view of the old city, together with superb food and wine. We would surely go again.

The rooms we had were dated but still good value and very comfortable. Nothing to dislike. The staff were very helpful and couldn't do enough for you. We liked it!

4 night stay to visit Bergamo and Milan day trip. The hotel is outstanding. Very clean and comfortable. The breakfast was excellent, a very wide range of foods, all to the highest standard and constantly replenished, and tables cleared. The breakfast room on the first floor is a large and pleasant space with nice views. The bed was incredibly comfortable and the room was spacious with a fridge. The window could be opened. Our room on the side of the 4th floor had a view of the Citta Alta, which was incredible. We eat twice in the Roof Garden Restaurant which offered great food, service and views. Although reasonably expensive, the quality and experience justified it. The location of the hotel is perfect, 5 minutes from the funicular and 5 minutes from the centre of the Citta Bassa. The bus from the airport stops very close to the hotel 3.70 euros for the 3-zone ticket that is required.

Location excellent- 10/15 min walk down to the train station and also 10 min walk to the railway to the Alta / higher level. Lots of bars and restaurants near by. Breakfast was excellent- busy from 9am onwards but breakfast staff very pleasant and helpful. Reception staff very helpful - check in smooth. My single room clean with a larger than single bed. Quiet. This hotel rooms are old style Italian interior.

Bar is souless and expensive - white plastic chairs - needs updating along with reception area. Carpets stained both in rooms and reception area. Would take very little to update and make more welcoming. Outside the same.

Good location, spectacular view on Citta Alta from the balcony, cleen rooms, very nice staff, good breakfast.

There is room to improve phonic isolation from street noise.

Excellent location! Easy to walk to from the station or the bus stopped right outside. We didn’t use car park but that was a real bonus. We had room 405 which had a balcony which overlooked the old town which was beautiful. We loved how large the room was, plenty of space to wander round, store luggage and relax. We were very appreciative of the fridge in the room as well as the slippers! It was very easy to walk to shops, bars, restaurants and parks. The whole area felt very safe and we loved exploring! It was very easy to get the fenicular up to the old town or to walk (only for the fit!) and it was lovely to explore. Would highly recommend ‘I love Bergamo’ which was a 15minute walk away. This was the best pasta we have ever eaten!!!

The fact you couldn’t have drinks in the rooftop bar!! The weather was so beautiful we would have spent the afternoon or evening up there spending money. Instead it forced us out as we didn’t want to sit at the bar in the check in area. It would have been nice to have had a small patio set on the balcony. We took the indoor chairs outdoors but someone more elderly wouldn’t have been able to lift them meaning they wouldn’t have been able to sit out.

Breakfast was excellent with lots of choices. Hotel is in a fantastic location and we were able to walk everywhere. Rather than taking the funicular up to Citta Alta when there were lengthy queues, we walked up although not sure I would do this in height of the summer. We booked a standard room and on arrival were very pleased to find our room had a balcony overlooking the park in front of the hotel with views of Citta Alta in the distance. All staff we encountered were lovely and the reception area was bright and airy. Bergamo is a beautiful place for a short break .

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Great location, only 14 minutes walk from the train station. Bus stop nr 1 just 2 minutes from the hotel (the route is from the airport to Citta Alta). Around 10 minutes from the funicular stop. We had a Beautiful view from our room. Good breakfasts, very nice staff. We arrived very early, we could leave our luggage at the reception, and when we came back at 12, the room was already ready was us and our suitcases were in the room.

There was a problem in the bathroom, because the glass is too small for the shower and the water was everywhere on the floor. Unfortunately, when we checked out we were charged with the TAX (28€) despite booking said it is already included in the price.