The hotel is in an excellent location in the lower town with easy acces to public transportion. Most things are in walking distance. It's very quiet and the beds were great, so perfect for a good night's rest. The staff went out of their way when I informed them one day before we arrived that I would unexpectedly be travelling in a wheelchair. They called me from immediatly to tell me how they would assist me. As our room was on the first floor they gave us the key to a small elevator. They were so kinds and helpful and made our stay in Bergamo very pleasant after all. Great service!

- The mini refrigerator in the room was missing and the drinks were just placed in the closest, warm,... couldn't drink those. - We had to eat in the small area upstairs and the breakfast was very simple and didn't have as many options as downstairs, as we noticed, as friends of ours had to eat there. That was a pity.

We were met at the entrance to the hotel by a very friendly lady which was very nice considering it was 10pm and we were not expecting the reception to be staffed. Check in was quick and our room was conveniently located on the ground floor. The maisonette style room was very clean and provided everything we needed. Even a kettle so we could have a cup of tea and the lady in reception even provided us with a jug of milk. The breakfast buffet included was a bonus, with cereals, pastries, cheeses, boiled eggs, fruit & yoghurts. The lovely lady working the breakfast shift even provided some gluten free treats upon request which I was very grateful for. I would recommend a stay at this hotel.

There was nothing to dislike. We would have liked 2 pillows each but as we were staying only 1 night we didn't bother to ask, however I'm sure if we did they would have been provided.

Staff very friendly and helpful. Our room was very clean and had the added benefit of a seating area which was much appreciated after a long day of sight seeing;where you could relax. We had to leave very early in the morning and the receptionist kindly ordered a taxi for us to the airport and gave us a breakfast bag to take with us. Location was great as it was only a 15 minute walk from Train station and near to centre of town This was our second time at La Castellana loft and we would certainly go back again when in Bergamo.

Our "suite" was great, plenty of room. Great location, easy walking distance to transport and attractions. Breakfast was nice, continental style. Parking is not on site but very close by.

Limited reception hours (after 15:30) meant we couldn't leave our luggage as there would be no one there when we needed to collect it at 14:00. Didn't figure this out until the morning of departure, even though the staff member who had checked us in knew we were leaving at that time and had said we could leave it. It was also a problem that we needed to return the parking remote control but, again, there was no one available to give this to.

Was a beautiful little courtyard setting in a lovely part of town. Walkable from both train/bus station and to the old town. Spotlessly clean. Staff were fantastic particularly Nicole and Ariana. Nicole was great with giving us directions and so kind at breakfast making sure we had what we needed and topping up or coffee! My sister had an allergic react to an insect bite and Ariana got her an ice pack and was great at sorting out a taxi back to the airport. Excellent customer service.

Nothing. Loved it all!

We stayed here for 1 night on our way back from Lake Garda as the hotel is less than 15 minutes from the airport. We parked nearby in PRIMAX SRL - PARCHEGGI which was reasonably priced and secure. Check in and out was easy. The hotel receptionist was friendly and helpful. We were also provided with a takeaway breakfast to take with us to the airport. Very spacious and clean room, no complaints. We wish we could have stayed here for longer so we would return and recommend to anyone.

No complaints

I liked almost everything in the hotel. The location is very close to the old town and the city center. The staff is very super kind and helpful and the interior is really beautiful. The room was clean and had a nice bathroom. The breakfast was well served and varied. They stored our luggage until desired departure time.

I am not sure if the windows could be opened. Instead we had air conditioning, but did not mind that, especially for one night.

Great localization on a charming but quiet street (no cars) within center of the city. Staff was very friendly especially lady at the reception. Room was big and well maintained with all necessary equipment (room 11).

Breakfast was small and chaotic. Often there was no simple things like butter. Toaster was small and slow becoming the "bottleneck" in the whole breakfast preparation process. There should also be more ingredients, veggies and fruits. Breakfast service was purely focused on doing coffee instead of making sure there are things to eat.

A wonderful hotel in the city center, close to the train station. Excellent staff who are happy to help. The breakfast is wonderful and varied, not only sweets :) The staff allowed us to leave our luggage before check-in and after check-out, for which I thank them very much.The room was clean and cozy. There was a kettle and tea.

The only thing in our room were small windows and they could not be opened, so the room was not too bright, but this was not a problem for us. Only English is spoken at the reception, the rest of the staff uses a translater, so we had no problems with this. It would be nice if breakfast was a little earlier, because you want to travel further and not waste time. It's just like a warm wish. Unfortunately, it was not indicated on the booking that an additional fee (city tax) may be charged.

Well equipped comfortable room

We had to leave for airport taxi at 7.15, and breakfast didn't start until 7.30, however the 2 staff who were setting up breakfast wouldn't even allow us a coffee (from machine) or a cake to leave with - which felt unfair and pretty miserable when embarking on a long day's travelling home with kids.