This location is excellent! Near the bus stop, airport bus, a place not far from the main shopping street and the Area which has many restaurants and bars. The room was clean and comfortable—a cosy style room suitable for a short trip. The Beth room is more significant than I EXPECT. We loved the equipment in the gym. It was brilliant!

A strong intensity Fragrance soaked the lobby… horrible.

Reception staff are really exceptional. Efficient, friendly and engaging. We stayed for two nights, 4 days apart. Two different reception teams, both with the same approach. If only the other hotels on this trip had had the same standards. Rooms are comfortable and spotless. We got two excellent nights' sleep. Excellent wifi. Hotel is in a great location, on Piazza Trento. The airport bus stop is almost at the hotel door, just mention to the driver where you want to get off. The bus runs on a loop, back to the airport, so same stop for the return. Bus to station too from the piazza. A short walk to Via Etnea. We had a delicious meal at Il Pozzo, close by. Bar Trento diagonally across the piazza is very good for pastries and coffee. We will definitely be back and have no hesitation recommending NH.

Nothing. Only regret we weren't staying longer.

This should be rated 5 stars not 4! Extremely clean hotel which smells so wonderful! Very spacious room with walk in closet and a separate sitting area facing Etna volcano. Very friendly knowledgeable staff. Amazing location. We got immediately upgraded to junior sweet (room 721) even without asking!

The breakfast is adequate and provides a good selection. I would’ve liked of they had live omelette station. But overall excellent.

Staff were fabulous. We had an issue with the air conditioning in our room (it wasn’t functioning). And they moved us to another, bigger room immediately. Everyone is incredibly friendly and helpful. Breakfast also great—tons of choices and regularly refreshed. Two coffee machines! Centrally located.

Fitness center is very small-in a converted room. Just a bike, treadmill, and weights. You must book a time slot in advance to use. Also, parking spaces only for 7 cars which you can’t reserve. There is a private garage two streets over (very friendly staff on site) but 18 euros a day and closed on Sundays between 12:30 and 18:00 so you can’t put your car in or take it out then. Street parking at your own risk……and it’s a risk!

Just the renovated reception and outside extension of the restaurant.

Small compacted room, bathroom without napkins, air conditioner not working properly We are regular guests. Unfortunately this time, we were given a bad room and could not be change it because hotel was fully booked. Room Air conditioner was not working properly and we suffocated in the room.

The staff at the reception was very nice and helpful. The room and bathroom were spacious and comfy. Everything looked new and clean. Also the room was very quiet despite the fact that the hotel is located in the city center on a quite busy road. We had a wonderful time during our stay there.

The hotel was clean and refurbished. Very comfortable stay! Very friendly staff! Micol at the front desk was amazing! Young and exceptional at her job. There is a parking very close to the property which was also very professional. About a 15 minute walk to the centre which didn’t bother us since the hotel was so wonderful!

Location of hotel is good - very central to be able to walk everywhere. Staff is friendly - specially Agatha who checked us in

Room cleaning wasn’t great, cleaners don’t do the corners and even forget to replenish things - no towels no shower cap etc The quality of toiletries kept is not good

Reception was great, public spaces were clean and well served.

Bed linen wasn’t changed for a week and we paid the same price for two rooms but one was much smaller than the other.

The rooms were very comfortable, updated, nice shower, several elevators, and seems they are making even more improvements by 2026.

Not that I don't like, but the only suggestion I have, maybe they can have drinkable cold water by the reflection area for the guests.